Faqs

Our spa is open six days a week from 10:00 to 18:00 and access is free of charge.
It has a hydromassage, Finnish sauna, Turkish bath, and a wide range of treatments at an additional cost.
The use of caps and slippers is compulsory. You can bring your own, but if you want, the cap and slippers cost 6 EUR each
+info: here

The hotel does not admit children under 18 years of age. If you have any questions or queries, please send an email to hola@marsenses.com or call +34 971 722 667.

At MarSenses Puerto Pollensa Hotel & Spa we just offer the Half Board basis. It includes the breakfast & the dinner at our restaurant.

On the other hand, on arrival, you can still upgrade your room. Ask reception about availability and the price per day.

There is 1 main, outdoor, non-heated pool for all guests. It has a jacuzzi area on the side.

Around the pool there are sun loungers, parasols and a snack bar (here.)

Open every day and with lifeguard service from 10hto 19h from June to September and until 18h for the rest of the year.

I'm sorry I can't help you any further, please contact our service centre by email at hola@marsenses.com

We have 116 rooms.
(Max 232 Pax)
• 5 Superior Suite of 30 M² with a capacity of up to 3 guest(s).
• 22 Junior Suite Superior of 30 M² with a capacity of up to 2 guest(s).
• 30 Suite Vista Piscina of 30 M² with a capacity of up to 3 guest(s).
• 10 Junior Suite Pool View of 30 M² with a capacity of up to 2 guest(s).
• Main amenities: mini bar, TV, air conditionner, non smoking.

We don't have private car parking, however, it is very easy to park next to our hotel where there is usually plenty of space to find a place to park. The city doesn't charge any extra cost to park.
We have as well great private bike storage where the bikes can be kept safe.

- We have offers throughout the year. You can find them on the main page of our website here

- Returning Guests: all guests receive a secret discount code by email after their stay. Use it in the promo code area of our reservation process.
If you have lost it contact us by email or call.

The rooms that offer twin/split bed options are Superior Suite and Junior Suite Superior.

When booking a room, select the right room type and do not hesitate to make your preference known in the "special request" section (that pops up right before you confirm the booking).

Yes, all rooms have a balcony or terrace and all of them are furnished with a table, chairs and some with sun loungers.

Superior Suite have a shower.
Junior Suite Superior have a shower and bathtub.

We have rooms facing the swimming pool and rooms facing the garden/street. If you wish, you can book a room with pool view by paying an extra cost. For further information please visit: here

Our restaurant is able to accommodate the following dietary requirements

Available at all times: Hypoallergenic, low carb, organic, vegan & vegetarian.
Almond-free, dairy-free, egg-free, gluten-free, nut-free, peanut-free, seafood-free, sesame-free & soy-free.

Available upon request (let us know at check-in): Halal & kosher.

Not available on our menu: Lactose free-milk & plant based milk.

We provide tourist passes

Have a look at our suggestions of things to do here

Please contact the front desk for further information

Definitely, MarSenses Puerto Pollensa Hotel and Spa has 2 restaurants:

• Restaurant Buffet Restaurant:
 • International, Buffet
 • Open 7/7.
 • Closed from 11/03 to 01/11.
• Opening times:
 • from 18:30 to 21:00.
 • price range: $$

Restaurant Buffet Restaurant menu

• Open for our guests only.
• Lunch boxes are not available.
• Max capacity: 154 pax.
• Pets are not accepted in the restaurant.
• Our restaurant doesn’t provide specific equipments for kids & babies
• Informal / Business
 • For Her: Business suit or business style dress with heels.
 • For Him: Business suit with tie, or trousers with a sports jacket and shirt and tie with smart shoes (Oxford or Derby style).

• Restaurant Snack Bar:
 • International, Casual Dining
 • Open 7/7.
 • Closed from 11/03 to 01/11.
• Opening times:
 • from 12:30 to 15:00.
 • price range: $$

Restaurant Snack Bar menu
Restaurant Snack Bar website

• Open for guests and visitors.
• Lunch boxes are not available.
• Max capacity: 42 pax.
• Pets are not accepted in the restaurant.
• Our restaurant doesn’t provide specific equipments for kids & babies
• Casual
 • For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
 • For Him: T-shirt, jeans, khakis, cargos, polo shirt and sneakers.

Breakfast is served daily from 08:00 to 10:30.
The breakfast is served in Restaurant.

We cannot serve breakfast in room.

The Superior Suite has a mini kitchen with a microwave, boiler, 2 cookers for cooking and a fridge.

Available for free:
• Bathroom towels
changed every day

We offer a discount code only for our repeat guests.
If you are a repeater and are thinking of making a reservation with MarSenses Hotels & Homes, please contact our reservations department hola@marsenses.com and we will provide you with the code.

Our resort is part of MarSenses Hotels & Homes.
- Star rating: 4 stars.
- Service category: Upscale.
More info here