Faqs

To reach the hotel staff, please find the details for each department below:

Reservation
Email: reservas@marsenses.com
Phone:+34971722667
Toll-Free #:Not available
SMS: Not available

Our spa is open six days a week from 10:00 to 18:00 and access is free of charge.
It has a hydromassage, Finnish sauna, Turkish bath, and a wide range of treatments at an additional cost.
The use of caps and slippers is compulsory. You can bring your own, but if you want, the cap and slippers cost 6 EUR each
+info: here

At MarSenses Puerto Pollensa Hotel & Spa, we just offer the Half Board basis. It includes breakfast & dinner at our restaurant.

On the other hand, on arrival, you can still upgrade your room. Ask the reception about availability and the daily price.

Our property is adults only. We do not accept guests under the age of 18.

We don't have private car parking, however, it is very easy to park next to our hotel where there is usually plenty of space to find a place to park. The city doesn't charge any extra cost to park.
We have as well great private bike storage where the bikes can be kept safe.

Definitely, MarSenses Puerto Pollensa Hotel & Spa has 2 restaurants:


• Restaurant Restaurant:
• International, Buffet
• Open 7/7.
• Closed from 27-OCT to 03-APR.
• Opening times:
• from 18:30 to 21:00.
• Price range: $$

Restaurant Restaurant menu

• Open for hotel residents only.
• Lunch boxes are not available.
• Max capacity: 154 pax.
• Pets are not accepted in the restaurant.
• Our restaurant doesn’t provide specific equipments for kids & babies
• Dress code: Informal / Business
• For Her: Business suit or business style dress with heels.
• For Him: Business suit with tie, or trousers with a sports jacket and shirt and tie with smart shoes (Oxford or Derby style).


• Restaurant Snack Bar:
• International, Casual Dining
• Open 7/7.
• Closed from 27-OCT to 03-APR.
• Opening times:
• from 12:30 to 15:00.
• Price range: $$

Restaurant Snack Bar menu
Restaurant Snack Bar website

• Open for hotel residents and visitors.
• Lunch boxes are not available.
• Max capacity: 42 pax.
• Pets are not accepted in the restaurant.
• Our restaurant doesn’t provide specific equipments for kids & babies
• Dress code:
• Casual
• For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
• For Him: T-shirt, jeans, khakis, cargos, polo shirt and sneakers.

I'm sorry I can't help you any further, please contact our service centre by email at hola@marsenses.com

- We have offers throughout the year. You can find them on the main page of our website here

- Returning Guests: all guests receive a secret discount code by email after their stay. Use it in the promo code area of our reservation process.
If you have lost it contact us by email or call.

• Spa:
The Spa is open from 10am to 6pm, except on Mondays when it is closed. Access to the Spa does not require prior reservation. However, the treatments do require a reservation and can be booked at the hotel reception or at the Spa reception.

If you wish to modify your booking, please click on the shopping cart at the top right hand side of here

At MarSenses Puerto Pollensa Hotel & Spa we have adapted Suites on the ground floor for people with reduced mobility to which you can access without any impediment.
Please indicate this when booking or contact us by email reservas@marsenses.com or telephone +34 971 722 667.

To make a specific room request:
If you have not booked yet: please indicate your request in the "comment" section when booking.
If you have already booked, please refer to the procedure below:
Sorry, this hotel does not offer a choice of room numbers. If you have any requests or specific needs you can share them in your reservation and the hotel team will do their best to accommodate your needs.

There is 1 main, outdoor, non-heated pool for all guests. It has a jacuzzi area on the side.

Around the pool there are sun loungers, parasols and a snack bar (here.)

Open every day and with lifeguard service from 10hto 19h from June to September and until 18h for the rest of the year.

We are sorry, but we do not have a loyalty program.

Every room type offers a different view:

Suite:
• City view
• Garden view
• Mountain view

Junior Suite:
• City view

Suite with Pool View:
• Pool view

Junior Suite with Pool View:
• Mountain view
• Pool view

The quietest rooms are:
• Suite: mountain view


To make a specific room request:
If you have not booked yet: please indicate your request in the "comment" section when booking.
If you have already booked, please refer to the procedure below:
Sorry, this hotel does not offer a choice of room numbers. If you have any requests or specific needs you can share them in your reservation and the hotel team will do their best to accommodate your needs.

We have 116 rooms.
(Room types for maximum 232 pax)

Suite: 16 rooms
• Surface: 30 to 30 m²
• Max occupancy per room: 3 adults and 0 children
• Composition: 1 bedrooms, 1 bathrooms, 1 living-room, 1 WC
• Equipment: 1 double bed or 2 single beds and 1 sofa bed , TV, air conditionner

Junior Suite: 40 rooms
• Surface: 30 to 30 m²
• Max occupancy per room: 2 adults and 0 children
• Composition: 1 bedrooms, 1 bathrooms, 1 living-room, 1 WC
• Equipment: 1 queen size bed or 2 single beds , TV, air conditionner

Suite with Pool View: 30 rooms
• Surface: 30 to 30 m²
• Max occupancy per room: 3 adults and 0 children
• Composition: 1 bedrooms, 1 bathrooms, 1 living-room, 1 WC
• Equipment: 1 double bed or 2 single beds and 1 sofa bed , TV, air conditionner

Junior Suite with Pool View: 30 rooms
• Surface: 30 to 30 m²
• Max occupancy per room: 2 adults and 0 children
• Composition: 1 bedrooms, 1 bathrooms, 1 living-room, 1 WC
• Equipment: 1 queen size bed or 2 single beds , TV, air conditionner

To make a specific room request:
If you have not booked yet: please indicate your request in the "comment" section when booking

If you have already booked: please refer to the procedure below:
Sorry, this hotel does not offer a choice of room numbers. If you have any requests or specific needs you can share them in your reservation and the hotel team will do their best to accommodate your needs.

We are located 150 M away from the beach.
The beach is public and is secured by lifeguards.
We are 150 metres from the beach of Puerto de Pollensa.
The beach is public and is supervised by lifeguards.
You can use the hotel towels.
The beach has paid services such as sun loungers, umbrellas, bars, restaurants, boat rental and activities for children, among others.
+ info: here .
Playa de Puerto Pollensa
Carrer Hernán Cortés, 07470 Port de Pollença, Illes Balears, Spain
The distance is 0.9 km from the property
Directions

All of our bathrooms are equipped with:
Hair dryer, towels, soap, shower gel, shampoo and hair conditioner
Upon request:
• For free:
Beach towels and pool towels
Not available:
Bathrobe, bedroom slippers, cotton swabs, toothbrush, toothpaste, shower cap, hairbrush, magnifying mirror and bidet

We offer a private transfer to and from the airport and our hotel. Check options and fares here: here

Taxis from the airport cost approximately €80 on weekdays and €90 on weekends and at night.

We offer a discount code only for our repeat guests.
If you are a repeater and are thinking of making a reservation with MarSenses Hotels & Homes, please contact our reservations department hola@marsenses.com and we will provide you with the code.