In compliance with Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, we hereby inform you of the following information:
Owner of this site:
MAR SENSES, S.L. (en adelante, MAR SENSES)
C/ Gremi Forners, 8-1º-Pt.13 (Pol. Ind. Son Castelló) de Palma (07009) Balears
Telf.: + 34 971 722 667
Palma Mercantile Register Volume: 2869, Folio: 181, Page: PM89602, Inscrip. 1.
The use of the content and/or services of the portal by the user implies express acceptance of the following conditions:
Conditions of use of the portal
MAR SENSES reserves the right to make modifications to the content of this portal without prior notice, as well as to its configuration and presentation. This portal may contain links to external pages, and MAR SENSES is not responsible for the content of these external pages or any other aspect related to them.
The texts, images, logos and other contents included in this portal are the property of MAR SENSES.The transmission, distribution, reproduction or storage, in whole or in part, is prohibited, except with the prior consent of MAR SENSES, and except where otherwise indicated.
In order to install or use any software that is available for downloading from this portal, the terms of the license agreement, if any, that accompanies or is included in the software must be accepted beforehand.MAR SENSES shall not be held responsible for any possible damage that may occur due to the use of non-updated versions of browsers, or for the consequences that may arise from the malfunction of the browser, whether due to inadequate configuration, the presence of computer viruses or any other cause beyond the control of MAR SENSES.
Protection of personal data
In compliance with Organic Law 3/2018, of 5 December, on the Protection of Personal Data and the guarantee of digital rights,MAR SENSES informs you that the personal data that you provide when filling in any registration, application or consultation form that appears on this website, will be processed and collected in a data processing system (called "WEB USERS") for which MAR SENSES is responsible.
To exercise your rights of access, rectification, opposition, suppression, portability and limitation to the processing of your personal data, under the terms and conditions provided for in the current legislation on data protection, you can write to MAR SENSES, C/ Gremi Forners, 8-1º-Pt.13 (Pol. Ind. Son Castelló) de Palma (07009) Balears.
The collection of your personal data is carried out with the main purpose of being able to offer and provide you with the services offered on this website.
MAR SENSES will use the personal data provided by you exclusively for the purposes indicated.
We do not share the information provided with third parties except as required by law or legal procedures, and under no circumstances do we sell this type of information.
MAR SENSES informs you that it has implemented the necessary technical and organizational security measures to guarantee the security of your personal data and prevent its alteration, loss, processing and/or unauthorized access, in accordance with the provisions of Organic Law 3/2018, of 5 December, on the Protection of Personal Data and the guarantee of digital rights.
Applicable legislation and jurisdiction
This Legal Notice is governed in each and every one of its aspects by Spanish law, and the Courts and Tribunals of Palma shall be competent to resolve any conflict arising from or related to the use of this portal.
Version 3.0 – May 2021
Personal Data Protection Policy
Because privacy is important to us, here you will find the documents regarding data protection currently in force.
Política de Protección de Datos de Carácter Personal
The owner of the website and responsible for the treatment, MAR SENSES, S.L. (hereinafter, MAR SENSES) with address at C/ Gremi Forners, 8-1º-Pt.13 (Pol. Ind. Son Castelló) in Palma (07009) Balears and CIF: B-01773373 is the owner of the Portal and makes it available to Internet users, in order to provide information about the services provided by MAR SENSES, as well as to allow the provision of services through the Portal.
Contact telephone number: + 34 971 722 667For any management or request regarding the privacy of MAR SENSES, the user may contact our e-mail address at firstname.lastname@example.org@marsenses.com
1.- Purpose For what purposes do we process your data?
MAR SENSES informs the User of the existence of a personal data treatment (a treatment called “WEB USERS”) created with the data obtained on the website by and for MAR SENSES and under its responsibility.
Said processing has been created for the purpose of providing information on the provision of the services offered by the Portal, as well as attending to and managing the queries made by users through this channel.
- The terms of conservation of the data that users provide us with through the forms on the website are as follows:
- In the case of queries: Once the query has been answered, the current year.
- In the case of contracting any of our services: For the duration of the contractual relationship.
2.- Legitimation What is the legitimation for the processing of your data?
The legal basis for the processing of users' personal data is the consent of the data subject..
Likewise, the prospective offer of services is based on the consent requested from the user without the withdrawal of this consent conditioning the execution of other purposes.
Users are under no obligation to provide us with their personal data, but if they do not provide us with the minimum data requested, they will not be able to carry out the operations offered online on our website, such as dealing with queries, contacting us, leaving a comment, participating and/or accessing certain sections of the website. .
Furthermore, we inform you that users may revoke their consent to the collection and processing of their personal data at any time, by means of the procedure we establish for this purpose, without this affecting the lawfulness of the processing based on consent prior to its withdrawal.
3.- Recipients To which recipients will your data be communicated?
The data collected on this website by means of the corresponding forms will not be passed on to third parties and may only be communicated to other companies that are responsible for the processing of personal data, and which will only process the data in accordance with the strict indications thatMAR SENSES establishes with the said data processors. In any case, the data will be communicated within the European Union and only for the purposes indicated above.
By contracting our services you are accepting that we transfer your personal data to the entity FLEXMYROOM INSURETECH, S.L., domiciled in Benidorm (03503 - Alicante), Calle Gerona, 13, Local CA 18, and with CIF number B42687616, with the sole purpose that can benefit from the insurances that this entity offers.This entity
will cancel your personal data when the service has ended and the legally established deadlines have been met. You can exercise your rights of access to data, rectification or deletion of data, limitation of the use of data, opposition to the use of data and portability of data at the email address email@example.com
4.- Rights What are your rights when you provide us with your data?
Users of the website owned by MAR SENSES are guaranteed the rights established in the legislation on Personal Data Protection:
Firstly, users have the right to obtain confirmation as to whether or notMAR SENSES is processing personal data concerning them.
Users will have the right to access their personal data, as well as to request the rectification of data that is inaccurate or, where appropriate, to request its deletion, opposition or limitation when, among other reasons, the data is no longer necessary for the purposes for which it was collected, as well as portability in order to provide their personal data to a new data controller.
Users have the right to oppose the processing of their personal data, so MAR SENSES will stop processing their data, unless there are legitimate, compelling reasons, or the exercise or defense of possible claims.
Users have the right to request MAR SENSES to limit the processing of their personal data when the requirements of EU Regulation 2016/679 and Organic Law 3/2018 of 5 December on the Protection of Personal Data and Guarantee of Digital Rights are met.
MAR SENSES informs you that it has implemented the necessary technical and organizational security measures to ensure the security of your personal data and prevent its alteration, loss, processing and/or unauthorized access, in accordance with the provisions of the RGPD 2016/679 of 27 April 2016 and Organic Law 3/2018, of 5 December, on the Protection of Personal Data and guarantee of digital rights.
Finally, we inform that any interested party may file a complaint with the Spanish Data Protection Agency, especially when they have not obtained satisfaction in the exercise of their rights.
In the following link you will find more information about complaints to the Spanish Data Protection Agency:
5.- Commercial Communications
MAR SENSES may send commercial communications by any means with full respect for the legislation in force regarding the protection of personal data.
For commercial communications sent by e-mail and equivalent means in compliance with the provisions of Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, the consent of the User shall be duly obtained at the time of collecting the corresponding data.
User may revoke at any time the consent given to receive personal communications by simply notifying MAR SENSESat our e-mail address firstname.lastname@example.org.
In general, the fields on our forms that are marked as mandatory must be completed in order to process your requests.
Who is responsible for processing your data?
Mar Senses, S.L.
Gremi Forners, 8, 1 º Pt 13. 07009 - Palma de Mallorca (España)
What personal data do we obtain?
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- The forms you complete in order to sign up as an agency in our partnership programme.
- Information provided during the programme development.
- All of the data is provided, either directly by you, or by third parties who process requests on your behalf, for example the travel agency that has booked your stay.
The categories of data we process typically include:
- Identifying data.
- Contact details, postal and email addresses.
- Financial and transaction data.
- Data related to and generated by the booking.
For what purposes will we process your data?
Your data will be processed in order to manage the partnership programme, the bookings made with us and to comply with our legal obligations.
Who can we share your data with?
We will only communicate your data under legal obligation or as necessary for the provision of the requested services. For example, in the event that the created booking includes accessory services provided by third party providers or that the availability request it creates affects such services, the personal data necessary for the processing of such booking/availability request shall be communicated to the relevant suppliers for this purpose only. Under the current legislation regarding security protection, we have an obligation to communicate information about your stay to national law enforcement agencies.
Legal basis for processing.
The legal basis for the processing of your data is the execution of the contract for partnership and bookings for the clients of the partner agency and the fulfillment of our legal obligations, in particular Law 8/2012 of 19 July, on tourism in the Balearic Islands and other tourism regulations, Organic Law 4/2015 of 30 March, on citizens’ security and its implementing legislation, as well as accounting and tax regulations.
How long will we retain your data?
Your data will be retained for the duration of your relationship with us and, in any case, during the time periods set out in the applicable legal provisions and for the time required to address potential liability for processing. We will delete your data when it is no longer necessary or relevant for the purposes for which it was collected. Regarding bookings made by your agency’s clients, we would like to inform you that, in accordance with the applicable regulations, we retain the books and registrations of travelers staying at our establishments for three years, from the date of the last registration sheet that includes them.
What are your rights?
You have the right to obtain confirmation as to whether or not we are processing your personal data and, if we are, you have the right to access it. You may also request that your data be rectified when inaccurate or to complete incomplete data, as well as to request its deletion when, amongst other reasons, the data is no longer necessary for the purposes for which it was collected. In certain circumstances, you may request the restriction of the processing of your data. In such case, we will only process data affected by the formulation, exercise or defense of claims or to look at the protection of the rights of others. In certain conditions and for reasons related to your particular situation, you may still object to the processing of your data. In this case, we will no longer process data except for compelling legitimate reasons that prevail over your interests or rights and freedoms, or for the formulation, exercise or defense of claims, and under certain conditions you may request the portability of your data to be transmitted to another data controller. In order to exercise your rights, you must submit a request accompanied by a copy of your national identity document or other valid document that identifies you by postal or electronic address to the addresses listed in the ‘Who is responsible for processing your personal data?’ section. You can learn more about your rights and how to exercise them on the Spanish Data Protection Agency page at http://www.agpd.es.
Conditions of Reservation
This document aims to inform you about the general conditions applicable to the booking process through the MAR SENSES website (hereinafter "the Website").
On the Website, you will find information about room availability, rates, and services offered by Mar Senses S.L.'s hotels. Reservations made through the Website are formalized directly between the user and the hotel's operating company chosen by the user. Mar Senses, S.L., as the administrator of the online reservation center, is not part of the legal relationship established between the user and the hotel.
These general conditions are subject to the provisions of Law 7/1998, of April 13, on General Conditions of Contracting, Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, as well as all applicable tourism regulations and, subsidiarily, the Civil Code and the Commercial Code.
The formalization of reservations through the Website is subject to the following clauses:
a) The user declares to be of legal age and have full capacity to formalize the reservation, stating that they understand and comprehend all the conditions on the Website.
b) The supplied data when formalizing the reservation is true, complete, and concise.
c) Confirmation of the requested reservation, especially the indicated dates, number of rooms, persons, accommodation, and the chosen regime.
d) According to Mar Senses S.L.'s internal regulations, pets not explicitly authorized by current legislation, or the company are not allowed.
2) Website Access:
User responsibility for accessing this website.
3) Contracting of Products and Services through the Website:
3.1. Reservations include detailed services according to the conditions stipulated on the requesting or formalizing reservation page.
3.2. Accommodation providers, each within their respective obligations, are responsible for complying with the obligations arising from current regulations and the terms and conditions of sale of each of the contracted products and services.3.3. These general conditions must be accepted by you before formalizing the reservation. The contract can be validly formalized in any of the languages available on the Website.
4) Reservation Formalization Process on the Website:
1. Availability: Search for dates, number of people, and rooms.
2. Choice of regime and room type, rate.
3. Summary of the reservation, collection of customer data, and, if necessary, payment through a virtual POS.
4. Confirmation of the reservation. Once the reservation is made, the emails and logs generated by the operation will be archived. The customer will receive the details of their reservation by email, along with a number that identifies it (locator).
5) Price and Payment:
5.1. The conditions, price, and payment for the desired stay are expressly determined in the rate conditions included on the page where you make the reservation.
5.2. Promotions and offers are only valid for the time they remain accessible to service recipients.
5.3. Prices indicated on the Website are Public Sale Prices, including VAT. The transaction will be made in EUROS, regardless of the customer's origin.
5.4. All reservations will be definitively confirmed 72 hours after receiving the first confirmation via the web and by email. This period is established to ensure that the reservation has no availability and price errors. After these 72 hours, if no discrepancies are detected, the reservation will be considered correct and confirmed. The customer will not be contacted again. If any discrepancies are detected, the reservation may be canceled, and the user will be contacted to inform them.
6) Cancellation/Modification of Reservations and No Shows:
6.1 Depending on the conditions applicable according to the rate selected by the customer.
6.2. All charges applied will be made to the credit card provided in the reservation. You expressly consent to these charges to cover possible penalties for cancellations or applicable no-shows.
All notifications, requirements, requests, and other communications to be made by the parties in relation to these general conditions must be made via email or through the contact form available on the website.
8) Nullity of Clauses:
If one or more of the clauses included in these general conditions are declared totally or partially null or ineffective, this will only affect said provision or the part of it that has been so declared, with the general conditions surviving in all other respects.
Any modification or cancellation of the reservation must be managed through the website via the link provided in this confirmation or will require written confirmation from the hotel to be fully valid.
The request and formalization of the reservation necessarily imply that each and every one of these general conditions, considered as an integral part of the reservation and supplemented by the conditions of the rate and the applicable specific legislation, are expressly accepted by you.
10) Applicable Law and Jurisdiction:
This contract will be governed by Spanish law, and for any dispute that may arise regarding its validity, execution, compliance, or resolution, in whole or in part, the parties expressly submit to the jurisdiction and competence of the Courts and Tribunals of Palma (Mallorca, Spain).