FAQ • MarSenses Hotels & Homes in Mallorca and Menorca [Skip to content](#main-content)[Skip to booking](#) Sports hotel Adults-only hotel (18+) Adults-only hotel (16+) Family hotel Wellness hotel All-inclusive hotel Find out more opens in a new tab Read the article [Skip to main content](#skipToContent) * ![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) * Accomodation + [MarSenses Paradise Club Hotel \*\*\*\*](/en/hotels/marsenses-paradise-club-hotel) + [MarSenses Puerto Pollensa Hotel & Spa \*\*\*\* +18](/en/hotels/marsenses-puerto-pollensa-hotel-spa) + [MarSenses Ferrera Blanca Hotel Family \*\*\*\*](/en/hotels/marsenses-ferrera-blanca-hotel-family) + [MarSenses Ferrera Blanca Hotel Adults Only \*\*\*\* +18](/en/hotels/marsenses-ferrera-blanca-hotel-adults-only) + [MarSenses Rosa del Mar Hotel & Spa \*\*\*\*](/en/hotels/marsenses-rosa-del-mar-hotel-spa) + [MarSenses Natura Olea Hotel \*\*\*\* +16](/en/hotels/marsenses-natura-olea-hotel) + [Cas Metge Matas Villa](/en/hotels/cas-metge-matas-villa-by-marsenses) * [Experiences](/en/experiences) + [Wellness](/en/experiences/wellness) + [Families](/en/experiences/families) + [Gastronomy](/en/experiences/gastronomy) + [Adults Only](/en/experiences/adults-only) + [All Inclusive](/en/experiences/all-inclusive) + [Sports](/en/experiences/sports) * [Destinations](/en/destinations) + [Mallorca](/en/destinations/mallorca) + [Menorca](/en/destinations/menorca) * [Care by MarSenses](/en/care) * [Blog](https://marsensescorporate.com/blog "opens in a new tab") * [Insurance](/en/corporate/insurance) * [Transfers and Activities](https://triggle.app/R4ajY1QW "opens in a new tab") * [Offers](/en/offers) * [Accessibility](/en/accessibility) * ![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) * ![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) * ![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) * ![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) * ![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) * ![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) * ![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) * ![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) * ![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) * ![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) * ![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) * [![Ir a inicio de la página](/en/dam/jcr:0081e253-0ad2-403b-8dca-fd3d4171308c/ic-home.svg)](/en/) * Accomodation + [![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) MarSenses Ferrera Blanca Hotel Family \*\*\*\*](/en/hotels/marsenses-ferrera-blanca-hotel-family) + [![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) MarSenses Rosa del Mar Hotel & Spa \*\*\*\*](/en/hotels/marsenses-rosa-del-mar-hotel-spa) + [![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) MarSenses Paradise Club Hotel \*\*\*\*](/en/hotels/marsenses-paradise-club-hotel) + [![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) MarSenses Ferrera Blanca Hotel Adults Only \*\*\*\* +18](/en/hotels/marsenses-ferrera-blanca-hotel-adults-only) + [![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) MarSenses Puerto Pollensa Hotel & Spa \*\*\*\* +18](/en/hotels/marsenses-puerto-pollensa-hotel-spa) + [![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) MarSenses Natura Olea Hotel \*\*\*\* +16](/en/hotels/marsenses-natura-olea-hotel) + [![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) Cas Metge Matas Villa](/en/hotels/cas-metge-matas-villa-by-marsenses) * [Accessibility](/en/accessibility) * [Care](/en/care) * [Offers](/en/offers) ![](/en/dam/jcr:b846c8da-fdd2-4560-9ce2-ae2d8ebf1b33/logo-marsenses-blanco.2025-09-08-11-18-38.png) English * [Deutsch](/de/faq) * [Português](/pt/faq) * [English](/en/faq) * [Italiano](/it/faq) * [Français](/fr/faq) * [Español](/faq) ![](/en/dam/jcr:1dd5acbd-5959-4b0a-b969-a25fca8147bc/hero-faq-marsenses-hotels-and-homes.2025-10-22-13-31-26.webp) Frequently asked questions 1. [Home](/en/) 2. Faq ![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) # Faq Through this FAQ you will find answers to possible doubts about your stay in our hotels, as well as information about discounts, opening hours, activities, how to get there and much more... which will be very useful when organizing your holidays. Book now! How can I modify my booking with the MarSenses Hotels & Homes hotel? If you wish to modify your booking, please click on the shopping cart at the top right hand side of [here](https://qt.im/2We) How can I contact the MarSenses Hotels & Homes hotel? To reach the hotel staff, please find the details for each department below: **Reservation** Email: [reservas@marsenses.com](mailto:reservas@marsenses.com) Phone: [+34971722667](tel:+34971722667) Toll-Free #: Not available SMS: Not available How can I provide feedback about my stay at the hotel MarSenses Hotels & Homes? I'm sorry I can't help you any further, please contact our service centre by email at hola@marsenses.com How can I cancel my booking with the MarSenses Hotels & Homes hotel? If you wish to cancel your booking, please click on the shopping cart at the top right-hand side of [here](https://qt.im/2We) Does MarSenses Hotels & Homes hotel have special offers, gift boxes or vouchers? - We have offers throughout the year. You can find them on the main page of our website [here](https://qt.im/2We) - Returning Guests: all guests receive a secret discount code by email after their stay. Use it in the promo code area of our reservation process. If you have lost it contact us by email or call. Are there any discount codes at MarSenses Hotels & Homes hotel ? We offer a discount code only for our repeat guests. If you are a repeater and are thinking of making a reservation with MarSenses Hotels & Homes, please contact our reservations department hola@marsenses.com and we will provide you with the code. How can I confirm my booking with the MarSenses Hotels & Homes hotel? Once your booking is confirmed, in addition to a screen in your browser, you will receive a confirmation email. Please check your spam folder if you do not receive it within a few minutes. You can check the booking conditions here: [here](https://qt.im/hYQ) Does MarSenses Hotels & Homes hotel have connecting rooms ? We are sorry, we can't arrange adjoining rooms, but we can make sure to book neighbouring rooms for you. Can I make a special request for my stay at the MarSenses Hotels & Homes hotel ? To make a special request reservation, please send an email to: reservas@marsenses.com with the following information:  • Desired date  • Special request (please explain in few words your requirements)  • Reservation or accommodation number  • Email address  • Phone number What is MarSenses Hotels & Homes hotel star rating ? Our resort is part of MarSenses Hotels & Homes. - Star rating: 4 stars. - Service category: Upscale. More info [here](https://qt.im/jm9) What is the cancellation policy for MarSenses Hotels & Homes hotel ? The flexible package includes travel assistance insurance. Cancellation is free of charge up to 5 days before the day of check-in. Between 4 days and 24 hours before check-in, cancellation will be charged 50% of the reservation value. Cancellation with less than 24 hours notice or non-arrival at the hotel (No Show) has a penalty of 75% of the reservation. Why is it better to book directly at MarSenses Hotels & Homes hotel ? By booking directly with us, you will enjoy the following benefits (subject to availability): **Price & Payment:** - Best price guaranteed - Secure payment **Available for free:** - Baby cot - Coffee & tea - Gym access - Safe - Spa access - Courtesy water **Advantages:** - Direct communication - No hidden costs - Personalized service - Assistance Insurance What are the opening/closing dates at MarSenses Hotels & Homes hotel ? Our planned opening and closure dates for 2026 are: - MarSenses Puerto Pollensa Hotel & Spa, MarSenses Rosa del Mar Hotel & Spa, MarSenses Ferrera Blanca Hotel Family, MarSenses Ferrera Blanca Adults Only, MarSenses Natura Olea Hotel: April 1st to October 31st. - MarSenses Paradise Club Hotel: April 25th to October 31st. Does MarSenses Hotels & Homes hotel work with travel agents ? We offer a 10% discount to travel agencies. You can register in our Area for Professionals. Go to the My Booking section of our website or click here: [here](https://qt.im/j2w) If you are not registered, you can do it here: [here](https://qt.im/j2x) How long can I stay at the MarSenses Hotels & Homes hotel ? -There is no specific discount for long stays -There is no maximum length of stay How early can I book a room at the MarSenses Hotels & Homes hotel ? We do not offer any specific discount for early bookings. Does the MarSenses Hotels & Homes hotel offer day passes? We do not sell day-use or pass. The hotel facilities are only for hotel guests. What is the amount of the city tax at MarSenses Hotels & Homes hotel ? In the Balearic Islands there is a Sustainable Tourism Tax that is not included in the price of the room. According to the current regulations, it must be charged at the hotel on the day of arrival and the cost varies according to length of your stay, age and season. You can check the rates at the following link: [here](https://qt.im/1jM) What are the payment methods accepted at MarSenses Hotels & Homes hotel ? **General Policy:** • Depending on the rate you select, payment will either be upon reservation or check-in. • Credit Card is mandatory during the reservation request. • At check-in, you will need a valid credit or debit card and an ID. • For more info, click [HERE](https://qt.im/hYQ). • If you’re having trouble making your reservation contact us and we’ll assist you. **Means of Payment:** We accept the following payment methods: • Visa • MasterCard • American Express • Paypal • Bank transfer • Debit • Apple Pay • Google Pay All means of payment not listed above are considered unacceptable. **Cash Payment:** • We accept cash payments at the front desk. • Maximum value of cash payments: 1000 EUR. • You need a valid credit or debit card as a guarantee to book your stay online, even in case of cash payment. If you do not have a credit or a debit card, please get in touch with us. **Extra charge for credit card payment:** • There is no surcharge for credit card payments. **Multicard payment:** • We accept payments shared between different credit cards. **Deposit:** • We do not require a security deposit. **Installments:** • We do not accept installment payments. **Payment for someone else:** • We do not accept payments made for someone else. How can I update my credit card details for my booking at the MarSenses Hotels & Homes hotel? To help us you manage your payment method request,please send an email to reservas@marsenses.com with the following information: • Full name • Payment request • Reservation or accommodation number • Email address • Phone number ![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) Contact MarSenses Hotels & Homes Gremi Forners 8, 1º, Pt 13; 07009. Polígono de Son Castelló. Palma de Mallorca [+34 971 72 26 67](tel:+34971722667) [hola@marsenses.com](mailto:hola@marsenses.com) ![award best place to work 2025](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) Accommodation * [MarSenses Paradise Club Hotel \*\*\*\* Carrer Circumval·lació, 313, 07769 Cala en Bosc, Illes Balears](/en/hotels/marsenses-paradise-club-hotel) * [MarSenses Puerto Pollensa Hotel & Spa \*\*\*\* +18 Carrer de Formentor, 73, 07470 Pollença, Illes Balears](/en/hotels/marsenses-puerto-pollensa-hotel-spa) * [MarSenses Ferrera Blanca Hotel Family \*\*\*\* Carrer sa Partió, 1, 07669 Cala D'or, Illes Balears](/en/hotels/marsenses-ferrera-blanca-hotel-family) * [MarSenses Ferrera Blanca Hotel Adults Only \*\*\*\* +18 Carrer sa Partió, 1, 07669 Cala D'or, Illes Balears](/en/hotels/marsenses-ferrera-blanca-hotel-adults-only) * [MarSenses Natura Olea Hotel \*\*\*\* +16 Carrer des Forn 29, 07669 Cala Ferrera, Cala d’Or, Illes Balears](/en/hotels/marsenses-natura-olea-hotel) * [MarSenses Rosa del Mar Hotel & Spa \*\*\*\* Av. de Cas Saboners, 3, 07181 Palmanova, Illes Balears](/en/hotels/marsenses-rosa-del-mar-hotel-spa) * [Cas Metge Matas Villa by MarSenses Camí Coanegra, 07320 Santa Maria del Camí, Illes Balears](/en/hotels/cas-metge-matas-villa-by-marsenses) Follow us * [MarSenses Corporate](https://www.marsensescorporate.com/en "Opens in a new tab") * [FAQ](/en/faq) * [Care by MarSenses](/en/care) * [Professionals](https://pro.marsenses.com/ "Opens in a new tab") * [Work at MarSenses](https://trabajo.marsenses.com/ "Opens in a new tab") * [Blog](https://blog.marsenses.com/ "Opens in a new tab") * [Transfers and Activities](https://triggle.app/51GVQuNt "Opens in a new tab") * [Contact](/en/corporate/contact) * [Insurance](/en/corporate/insurance) * [Whistleblowing Channel](https://marsenses.canaldenunciasanonimas.com/home "Opens in a new tab") * [Sitemap](/en/site-map) * [Legal Notice](/en/data-protection#legal-notice) * [Data Protection](/en/data-protection#data-protection) * [Booking Conditions](/en/data-protection#reservation-conditions) * [Cookies Policy](/en/data-protection#cookies-policy) * [Accessibility statement](/en/accessibility/accessibility-statement) Made with by [![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=)](https://www.hotetec.com/)