Faqs

To reach the hotel staff, please find the details for each department below:

Reservation
Email: reservas@marsenses.com
Phone: +34971722667
Toll-Free #: Not available
SMS: Not available

Our spa is open six days a week from 10:00 to 18:00 and access is free of charge.
It has a hydromassage, Finnish sauna, Turkish bath, and a wide range of treatments at an additional cost.
The use of caps and slippers is compulsory. You can bring your own, but if you want, the cap and slippers cost 6 EUR each
+info: here

Our property is adults only. We do not accept guests under the age of 18.

Definitely, MarSenses Puerto Pollensa Hotel & Spa has 2 restaurants:

Restaurant Restaurant:
• International, Buffet
• Open 7/7.
• Closed from 27-OCT to 03-APR.
• Opening times:
• from 18:30 to 21:00.
• Price range: $$
• Open for hotel residents only.
• Reservation is not mandatory.
• Kids not accepted.
• Lunch boxes are not available.
• Max capacity: 154 pax.
• Pets are not accepted in the restaurant.
• Our restaurant doesn’t provide specific equipments for kids & babies
• Dress code: Informal / Business
• For Her: Business suit or business style dress with heels.
• For Him: Business suit with tie, or trousers with a sports jacket and shirt and tie with smart shoes (Oxford or Derby style).
Restaurant Restaurant menu

Restaurant Snack Bar:
• International, Casual Dining
• Open 7/7.
• Closed from 27-OCT to 03-APR.
• Opening times:
• from 12:30 to 15:00.
• Price range: $$
• Open for hotel residents and visitors.
• Reservation is not mandatory.
• Kids not accepted.
• Lunch boxes are not available.
• Max capacity: 42 pax.
• Pets are not accepted in the restaurant.
• Our restaurant doesn’t provide specific equipments for kids & babies
• Dress code:
• Casual
• For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
• For Him: T-shirt, jeans, khakis, cargos, polo shirt and sneakers.
Restaurant Snack Bar menu
Restaurant Snack Bar website

I'm sorry I can't help you any further, please contact our service centre by email at hola@marsenses.com

We don't have private car parking, however, it is very easy to park next to our hotel where there is usually plenty of space to find a place to park. The city doesn't charge any extra cost to park.
We have as well great private bike storage where the bikes can be kept safe.

We offer two types of accommodation:
- Bed and breakfast.
- Half board. Includes breakfast and dinner buffets. Drinks are not included with dinner.
On the day of arrival, you may choose to upgrade to a higher category than the one you booked. Reception will inform you of availability and the price per day.

We have 116 rooms.
(Room types for maximum 232 pax)

Suite: 16 rooms
• Surface: 30 to 30 m²
• Max occupancy per room: 3 adults and 0 children
• Composition: 1 bedrooms, 1 bathrooms, 1 living-room, 1 WC
• Equipment: 1 double bed or 2 single beds and 1 sofa bed , TV, air conditionner

Junior Suite: 40 rooms
• Surface: 30 to 30 m²
• Max occupancy per room: 2 adults and 0 children
• Composition: 1 bedrooms, 1 bathrooms, 1 living-room, 1 WC
• Equipment: 1 queen size bed or 2 single beds , TV, air conditionner

Suite with Pool View: 30 rooms
• Surface: 30 to 30 m²
• Max occupancy per room: 3 adults and 0 children
• Composition: 1 bedrooms, 1 bathrooms, 1 living-room, 1 WC
• Equipment: 1 double bed or 2 single beds and 1 sofa bed , TV, air conditionner

Junior Suite with Pool View: 30 rooms
• Surface: 30 to 30 m²
• Max occupancy per room: 2 adults and 0 children
• Composition: 1 bedrooms, 1 bathrooms, 1 living-room, 1 WC
• Equipment: 1 queen size bed or 2 single beds , TV, air conditionner

There is 1 main, outdoor, non-heated pool for all guests. It has a jacuzzi area on the side.

Around the pool there are sun loungers, parasols and a snack bar (here.)

Open every day and with lifeguard service from 10hto 19h from June to September and until 18h for the rest of the year.

Suite and Suite with Pool View have a kitchen area equipped with the following amenities only: microwave, refrigerator, sink, plates, glasses, cutlery, dishes, frying pan and saucepan.

See our welcome tray options below:
All accommodations:
• For Free: Coffee machine, Coffee pods, Instant coffee, Purified water, Kettle, Tea bags, Milk powder, Sugar
• Not available: Mineral water
• Welcome tray refill: daily

To make a specific room request:
If you have not booked yet: please indicate your request in the "comment" section when booking

If you have already booked: please refer to the procedure below:
Sorry, this hotel does not offer a choice of room numbers. If you have any requests or specific needs you can share them in your reservation and the hotel team will do their best to accommodate your needs.

Suite have a shower.
Junior Suite have a shower and bathtub.
Suite with Pool View have a shower.
Junior Suite with Pool View have a bathtub and shower.

To make a specific room request:
If you have not booked yet: please indicate your request in the "comment" section when booking.
If you have already booked, please refer to the procedure below:
Sorry, this hotel does not offer a choice of room numbers. If you have any requests or specific needs you can share them in your reservation and the hotel team will do their best to accommodate your needs.

- We have offers throughout the year. You can find them on the main page of our website here

- Returning Guests: all guests receive a secret discount code by email after their stay. Use it in the promo code area of our reservation process.
If you have lost it contact us by email or call.

Suite rooms have 1 double bed(150x190cm) or 2 single beds(90x190cm) and 1 sofa bed(90x190cm)
Junior Suite rooms have 1 queen size bed(180x190cm) or 2 single beds(90x190cm)
Suite with Pool View rooms have 1 double bed(150x190cm) or 2 single beds(90x190cm) and 1 sofa bed(90x190cm)
Junior Suite with Pool View rooms have 1 queen size bed(180x190cm) or 2 single beds(90x190cm)

Mattresses:
  • Mattress type: Innerspring.

Pillows:
  • Pillow type: Synthetic.

All of our bathrooms are equipped with:
Hair dryer, towels, soap, shower gel, shampoo and hair conditioner
Upon request:
• For free:
Beach towels and pool towels
Not available:
Bathrobe, bedroom slippers, cotton swabs, toothbrush, toothpaste, shower cap, hairbrush, magnifying mirror and bidet

We offer a discount code only for our repeat guests.
If you are a repeater and are thinking of making a reservation with MarSenses Hotels & Homes, please contact our reservations department hola@marsenses.com and we will provide you with the code.

We are sorry, but we do not have a loyalty program.

If you wish to modify your booking, please click on the shopping cart at the top right hand side of here

The rooms that offer twin/split bed options are Suite, Junior Suite and Suite with Pool View.

To make a specific room request:
If you have not booked yet: please indicate your request in the "comment" section when booking.
If you have already booked, please refer to the procedure below:
Sorry, this hotel does not offer a choice of room numbers. If you have any requests or specific needs you can share them in your reservation and the hotel team will do their best to accommodate your needs.