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Faqs

Don't be left with any doubts while planning your stay at MarSenses Puerto Pollensa Hotel & Spa. In this section you will find useful information for your holidays in Puerto Pollensa, we are waiting for you!

The hotel does not admit children under 18 years of age. If you have any questions or queries, please send an email to hola@marsenses.com or call +34 971 722 667.
At MarSenses Puerto Pollensa Hotel & Spa we just offer the Half Board basis. It includes the breakfast & the dinner at our restaurant.

On the other hand, on arrival, you can still upgrade your room. Ask reception about availability and the price per day.
Our spa is open six days a week from 10:00 to 18:00 and access is free of charge.
It has a hydromassage, Finnish sauna, Turkish bath, and a wide range of treatments at an additional cost.
The use of caps and slippers is compulsory. You can bring your own, but if you want, the cap and slippers cost 6 EUR each
+info: here
We don't have private car parking, however, it is very easy to park next to our hotel where there is usually plenty of space to find a place to park. The city doesn't charge any extra cost to park.
We have as well great private bike storage where the bikes can be kept safe.
We have 116 rooms.
(Max 232 Pax)
• 5 Superior Suite room(s) of 30 M² with a capacity of up to 3 guest(s).
• 22 Junior Suite Superior room(s) of 30 M² with a capacity of up to 2 guest(s).
• 30 Suite Vista Piscina room(s) of 30 M² with a capacity of up to 3 guest(s).
• 10 Junior Suite Pool View room(s) of 30 M² with a capacity of up to 2 guest(s).
• Main amenities: mini bar, TV, air conditionner, non smoking.
There is 1 main, outdoor, non-heated pool for all guests. It has a jacuzzi area on the side.

Around the pool there are sun loungers, parasols and a snack bar (here.)

Open every day and with lifeguard service from 10hto 19h from June to September and until 18h for the rest of the year.
Definitely, MarSenses Puerto Pollensa Hotel and Spa has 2 restaurants:

• Restaurant Buffet Restaurant:
 • International, Buffet
 • Open 7/7.
 • Closed from 11/03 to 01/11.
• Opening times:
 • from 18:30 to 21:00.
 • price range: $$

Restaurant Buffet Restaurant menu

• Open for our guests only.
• Lunch boxes are not available.
• Max capacity: 154 pax.
• Pets are not accepted in the restaurant.
• Our restaurant doesn’t provide specific equipments for kids & babies
• Informal / Business
 • For Her: Business suit or business style dress with heels.
 • For Him: Business suit with tie, or trousers with a sports jacket and shirt and tie with smart shoes (Oxford or Derby style).

• Restaurant Snack Bar:
 • International, Casual Dining
 • Open 7/7.
 • Closed from 11/03 to 01/11.
• Opening times:
 • from 12:30 to 15:00.
 • price range: $$

Restaurant Snack Bar menu
Restaurant Snack Bar website

• Open for guests and visitors.
• Lunch boxes are not available.
• Max capacity: 42 pax.
• Pets are not accepted in the restaurant.
• Our restaurant doesn’t provide specific equipments for kids & babies
• Casual
 • For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
 • For Him: T-shirt, jeans, khakis, cargos, polo shirt and sneakers.
Available for free:
• Bathroom towels
changed every day
- We have offers throughout the year. You can find them on the main page of our website here

- Returning Guests: all guests receive a secret discount code by email after their stay. Use it in the promo code area of our reservation process.
If you have lost it contact us by email or call.
The Check-in starts at 15:00 (3 pm). In any case, if you arrive in advance, we will try to give you the room key as soon as it is ready.
To be able to enjoy your vacation as soon as you arrive, we can store your belongings in our luggage room.
Yes, all rooms have a balcony or terrace and all of them are furnished with a table, chairs and some with sun loungers.
Our planned opening and closure dates for 2024 are:
- MarSenses Puerto Pollensa Hotel & Spa, MarSenses Ferrera Blanca Hotel Family & MarSenses Rosa del Mar Hotel & Spa: March 22nd to November 2nd.
- MarSenses Ferrera Blanca Hotel Adults Only: April 19th to November 2nd.
- MarSenses Paradise Club Hotel: April 26th to November 2nd.
- MarSenses Natura Olea Hotel: May 2nd to November 2nd.
Breakfast is served daily from 08:00 to 10:30.
The breakfast is served in Restaurant.

We cannot serve breakfast in room.
We have rooms facing the swimming pool and rooms facing the garden/street. If you wish, you can book a room with pool view by paying an extra cost. For further information please visit: here
The rooms that offer twin/split bed options are Superior Suite and Junior Suite Superior.

When booking a room, select the right room type and do not hesitate to make your preference known in the "special request" section (that pops up right before you confirm the booking).
We are sorry to hear you have a complaint.
To submit your grievance, please send an email to: hola@marsenses.com with the following information, we will get back to you as soon as possible:
 • Reservation or accommodation number (if you have one)
 • Request
 • Email address
 • Phone number
We provide tourist passes

Have a look at our suggestions of things to do here

Please contact the front desk for further information
We do not have a loyalty program but we offer special attentions and exclusive discounts to returning guests.
If you are a returning guest and do not have your discount code, please send an email to reservas@marsenses.com or call to +34 971 722 667.
We do not sell day-use or pass. The hotel facilities are only for hotel guests.
Our resort is part of MarSenses Hotels & Homes.
- Star rating: 4 stars.
- Service category: Upscale.
More info here
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Contact

Gremi Forners 8, 1º, Pt 13; 07009.
Polígono de Son Castelló. Palma de Mallorca