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Faqs

Don't be left with any doubts while planning your stay at MarSenses Puerto Pollensa Hotel & Spa. In this section you will find useful information for your holidays in Puerto Pollensa, we are waiting for you!

Our spa is open six days a week from 10:00 to 18:00 and access is free of charge.
It has a hydromassage, Finnish sauna, Turkish bath, and a wide range of treatments at an additional cost.
The use of caps and slippers is compulsory. You can bring your own, but if you want, the cap and slippers cost 6 EUR each
+info: here
Available for free:
• Bathroom towels
changed every day
There is 1 main, outdoor, non-heated pool for all guests. It has a jacuzzi area on the side.

Around the pool there are sun loungers, parasols and a snack bar (here.)

Open every day and with lifeguard service from 10hto 19h from June to September and until 18h for the rest of the year.
Our property is adults only. We do not accept guests under the age of 18.
I'm sorry I can't help you any further, please contact our service centre by email at hola@marsenses.com
At MarSenses Puerto Pollensa Hotel & Spa we just offer the Half Board basis. It includes the breakfast & the dinner at our restaurant.

On the other hand, on arrival, you can still upgrade your room. Ask reception about availability and the price per day.
Definitely, MarSenses Puerto Pollensa Hotel and Spa has 2 restaurants:


• Restaurant Restaurant:
 • International, Buffet
 • Open 7/7.
 • Open all year.
• Opening times:
 • from 18:30 to 21:00.
 • Price range: $$

Restaurant Restaurant menu

• Open for our guests only.
• Lunch boxes are not available.
• Max capacity: 154 pax.
• Pets are not accepted in the restaurant.
• Our restaurant doesn’t provide specific equipments for kids & babies
• Dress code: Informal / Business
 • For Her: Business suit or business style dress with heels.
 • For Him: Business suit with tie, or trousers with a sports jacket and shirt and tie with smart shoes (Oxford or Derby style).


• Restaurant Snack Bar:
 • International, Casual Dining
 • Open 7/7.
 • Open all year.
• Opening times:
 • from 12:30 to 15:00.
 • Price range: $$

Restaurant Snack Bar menu
Restaurant Snack Bar website

• Open for guests and visitors.
• Lunch boxes are not available.
• Max capacity: 42 pax.
• Pets are not accepted in the restaurant.
• Our restaurant doesn’t provide specific equipments for kids & babies
• Dress code:
• Casual
 • For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
 • For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
 • For Him: T-shirt, jeans, khakis, cargos, polo shirt and sneakers.
We don't have private car parking, however, it is very easy to park next to our hotel where there is usually plenty of space to find a place to park. The city doesn't charge any extra cost to park.
We have as well great private bike storage where the bikes can be kept safe.
All of our bathrooms are equipped with:
Hair dryer, towels, soap, shower gel, shampoo, hair conditioner and cotton swabs
Not available:
Bathrobe, bedroom slippers, toothbrush, toothpaste, shower cap, shaving kit, hairbrush, magnifying mirror, bidet, beach towels and pool towels
We have rooms facing the swimming pool and rooms facing the garden/street. If you wish, you can book a room with pool view by paying an extra cost. For further information please visit: here
Suite have a shower.
Junior Suite have a shower and bathtub.
Suite with Pool View have a shower.
Junior Suite with Pool View have a shower and bathtub.
We are sorry, we can't arrange adjoining rooms, but we can make sure to book neighbouring rooms for you.
At MarSenses Puerto Pollensa Hotel & Spa we have adapted Suites on the ground floor for people with reduced mobility to which you can access without any impediment.
Departure must be before12h . If you book through our website, you can request a late check-out free of charge subject to availability.
If you have booked through a third party, please ask the hotel for availability and prices.

We have 1 floors, a lift on each floor which is fully wheelchair accessible.
Suite: Any floor
Junior Suite: Any floor
Suite with Pool View: Any floor
Junior Suite with Pool View: Any floor
We have 116 rooms.
(Max 232 Pax)
• 16 Suite of 30 M² with a capacity of up to 3 guest(s).
• 40 Junior Suite of 30 M² with a capacity of up to 2 guest(s).
• 30 Suite with Pool View of 30 M² with a capacity of up to 3 guest(s).
• 30 Junior Suite with Pool View of 30 M² with a capacity of up to 2 guest(s).
• Main amenities: mini bar, TV, air conditionner, non smoking.
Take a look at our list of bars

SnackBar:
• Pool bar
• Smoking not allowed/ Wheelchair not accessible
• Open 7/7
• Open for our guests only

• Pets are not accepted in the bar
• No food served
• No age restriction
• No live entertainment
• Resort Casual
◦ For Her: Bathing suit with wrap or cover-up, sneakers or sandals.
◦ For Him: Bermudas (long shorts or Capri pants), sneakers or sandals. No sleeveless shirts.
• Free services: TV, Sports broadcast, Swimming pool, Shower, Sun bed and Umbrella
• No happy hour

- Have a look at our menu
- See our drink list here
- Click here for more details

LobbyBar:
• Lobby bar
• Smoking not allowed/ Wheelchair not accessible
• Open 7/7
• Open to public

• Pets are not accepted in the bar
• No food served
• No age restriction
• Live entertainment: Free
• Resort Elegant
◦ For Her: Dress, trousers with dress shirt or blouse, sneakers or dress sandals. No flip-flops.
◦ For Him: trousers, dress shirt with short sleeves or collared shirt, sneakers or casual shoes. No sleeveless shirts. No flip-flops.
• Free services: TV and Live entertainment
• No happy hour

- See our drink list here
We work with different external companies that rent cars, bicycles and all kinds of children's equipment. Prices change according to the season. If you are interested in renting any of these services, do not hesitate to contact us through info@marsenses.com.
Our resort is part of MarSenses Hotels & Homes.
- Star rating: 4 stars.
- Service category: Upscale.
More info here
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Contact

Gremi Forners 8, 1º, Pt 13; 07009.
Polígono de Son Castelló. Palma de Mallorca