FAQ • MarSenses Puerto Pollensa Hotel & Spa in Puerto de Pollensa [Skip to content](#main-content)[Skip to booking](#) Sports hotel Adults-only hotel (18+) Adults-only hotel (16+) Family hotel Wellness hotel All-inclusive hotel Find out more opens in a new tab Read the article [Skip to main content](#skipToContent) * ![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) * Accomodation + [MarSenses Paradise Club Hotel \*\*\*\*](/en/hotels/marsenses-paradise-club-hotel) + [MarSenses Puerto Pollensa Hotel & Spa \*\*\*\* +18](/en/hotels/marsenses-puerto-pollensa-hotel-spa) + [MarSenses Ferrera Blanca Hotel Family \*\*\*\*](/en/hotels/marsenses-ferrera-blanca-hotel-family) + [MarSenses Ferrera Blanca Hotel Adults Only \*\*\*\* +18](/en/hotels/marsenses-ferrera-blanca-hotel-adults-only) + [MarSenses Rosa del Mar Hotel & Spa \*\*\*\*](/en/hotels/marsenses-rosa-del-mar-hotel-spa) + [MarSenses Natura Olea Hotel \*\*\*\* +16](/en/hotels/marsenses-natura-olea-hotel) + [Cas Metge Matas Villa](/en/hotels/cas-metge-matas-villa-by-marsenses) * [Experiences](/en/experiences) + [Wellness](/en/experiences/wellness) + [Families](/en/experiences/families) + [Gastronomy](/en/experiences/gastronomy) + [Adults Only](/en/experiences/adults-only) + [All Inclusive](/en/experiences/all-inclusive) + [Sports](/en/experiences/sports) * [Destinations](/en/destinations) + [Mallorca](/en/destinations/mallorca) + [Menorca](/en/destinations/menorca) * [Care by MarSenses](/en/care) * [Blog](https://marsensescorporate.com/blog "opens in a new tab") * [Insurance](/en/corporate/insurance) * [Transfers and Activities](https://triggle.app/R4ajY1QW "opens in a new tab") * [Offers](/en/offers) * [Accessibility](/en/accessibility) * ![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) * ![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) * ![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) * ![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) * ![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) * ![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) * ![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) * ![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) * ![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) * ![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) * ![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) * [![Ir a inicio de la página](/en/dam/jcr:0081e253-0ad2-403b-8dca-fd3d4171308c/ic-home.svg)](/en/) * Accomodation + [![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) MarSenses Ferrera Blanca Hotel Family \*\*\*\*](/en/hotels/marsenses-ferrera-blanca-hotel-family) + [![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) MarSenses Rosa del Mar Hotel & Spa \*\*\*\*](/en/hotels/marsenses-rosa-del-mar-hotel-spa) + [![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) MarSenses Paradise Club Hotel \*\*\*\*](/en/hotels/marsenses-paradise-club-hotel) + [![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) MarSenses Ferrera Blanca Hotel Adults Only \*\*\*\* +18](/en/hotels/marsenses-ferrera-blanca-hotel-adults-only) + [![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) MarSenses Puerto Pollensa Hotel & Spa \*\*\*\* +18](/en/hotels/marsenses-puerto-pollensa-hotel-spa) + [![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) MarSenses Natura Olea Hotel \*\*\*\* +16](/en/hotels/marsenses-natura-olea-hotel) + [![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) Cas Metge Matas Villa](/en/hotels/cas-metge-matas-villa-by-marsenses) * [Accessibility](/en/accessibility) * [Care](/en/care) * [Offers](/en/offers) ![](/en/dam/jcr:b846c8da-fdd2-4560-9ce2-ae2d8ebf1b33/logo-marsenses-blanco.2025-09-08-11-18-38.png) Reservar English * [Español](/hoteles/marsenses-puerto-pollensa-hotel-spa/faq) * [English](/en/hotels/marsenses-puerto-pollensa-hotel-spa/faq) * [Deutsch](/de/hotels/marsenses-puerto-pollensa-hotel-spa/faq) * [Français](/fr/hotels/marsenses-puerto-pollensa-hotel-spa/faq) * [Português](/pt/hoteis/marsenses-puerto-pollensa-hotel-spa/faq) * [Italiano](/it/hotel/marsenses-puerto-pollensa-hotel-spa/faq) ![](/en/dam/jcr:56c2fabd-b328-4b2d-96e9-5ef4b29c22a4/hero-faq-marsenses-puerto-pollensa-hotel-spa.2025-10-07-13-12-03.webp) Frequently Asked Questions * ![Hotel Wellness](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) Wellness * ![Hotel for athletes](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) Sports * ![Hotel for guests over 18 years of age](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) Over 18 years old 1. [Home](/en/) 2. [Hotels](/en/hotels) 3. [MarSenses Puerto Pollensa Hotel & Spa](/en/hotels/marsenses-puerto-pollensa-hotel-spa) 4. FAQ [Hotel](/en/hotels/marsenses-puerto-pollensa-hotel-spa) [Accessibility](/en/hotels/marsenses-puerto-pollensa-hotel-spa/accesibility) [Rooms](/en/hotels/marsenses-puerto-pollensa-hotel-spa/rooms) [Services](/en/hotels/marsenses-puerto-pollensa-hotel-spa/services) [Gastronomy](/en/hotels/marsenses-puerto-pollensa-hotel-spa/gastronomy) [Experiences](/en/hotels/marsenses-puerto-pollensa-hotel-spa/experiences) [Gallery](/en/hotels/marsenses-puerto-pollensa-hotel-spa/gallery) [How to get there](/en/hotels/marsenses-puerto-pollensa-hotel-spa/location) [FAQs](/en/hotels/marsenses-puerto-pollensa-hotel-spa/faq) ![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) # FAQ Don't be left with any doubts while planning your stay at MarSenses Puerto Pollensa Hotel & Spa. In this section you will find useful information for your holidays in Puerto Pollensa, we are waiting for you! How can I contact the MarSenses Puerto Pollensa & Spa hotel? To reach the hotel staff, please find the details for each department below: **Reception** Email: [rec.puertopollensa@marsenses.com](mailto:rec.puertopollensa@marsenses.com) Phone: [+34 971 86 44 41](tel:+34 971 86 44 41) Toll-Free #: Not available SMS: Not available **Reservation** Email: [reservas@marsenses.com](mailto:reservas@marsenses.com) Phone: [+34 971 72 26 67](tel:+34971722667) Toll-Free #: Not available SMS: Not available **Concierge** Email: [puertopollensa@marsenses.com](mailto:puertopollensa@marsenses.com) Phone: [+34 971 86 44 41](tel:+34 971 86 44 41) Toll-Free #: Not available SMS: Not available **Events** Email: [reservas@marsenses.com](mailto:reservas@marsenses.com) Phone: [+34 971 72 26 67](tel:+34 971 72 26 67) Toll-Free #: Not available SMS: Not available **Housekeeping** Email: [rec.puertopollensa@marsenses.com](mailto:rec.puertopollensa@marsenses.com) Phone: [+34 971 86 44 41](tel:+34 971 86 44 41) Toll-Free #: Not available SMS: Not available **Restaurant** Email: [rec.puertopollensa@marsenses.com](mailto:rec.puertopollensa@marsenses.com) Phone: [+34 971 86 44 41](tel:+34 971 86 44 41) Toll-Free #: Not available SMS: Not available **Spa** Email: [spa.puertopollensa@marsenses.com](mailto:spa.puertopollensa@marsenses.com) Phone: [+34 971 86 44 41](tel:+34 971 86 44 41) Toll-Free #: Not available SMS: Not available Is there a spa at MarSenses Puerto Pollensa & Spa hotel ? Take a look at the spa details below: •**Spa**: -Smoking not allowed -Pets are not allowed in this area./ Wheelchair not accessible/ Wheelchair ramp/lift not available - Not pregnancy friendly -Open for hotel residents only -Access is free for hotel residents. included: Massage -No age restriction -Reservation is mandatory - **Not provided**: Bathrobe, slippers, swimsuit and swim cap. - **Not mandatory**: Bathrobe, slippers, swimsuit and swim cap. - **Facilities**: Shower, sauna, solarium, massage, gym, jacuzzi, steam bath and pool. - Spa Menu: [Link](https://qt.im/cVK) - Click [here](https://qt.im/KOx) for more details Is there a restaurant in MarSenses Puerto Pollensa & Spa hotel ? Definitely, MarSenses Puerto Pollensa Hotel & Spa has 2 restaurants: **Restaurant Restaurant:** • International, Buffet • Open 7/7. • Open all year. • Opening times:  • from 19:00 to 21:30. • Price range: $$ • Open for hotel residents only. • Reservation is not mandatory. • Kids not accepted. • Wheelchair accessible. • Lunch boxes are not available. • Max capacity: 154 pax. • Pets are not accepted in the restaurant. • Our restaurant doesn’t provide specific equipments for kids & babies • Dress code: Informal / Business  • For Her: Business suit or business style dress with heels.  • For Him: Business suit with tie, or trousers with a sports jacket and shirt and tie with smart shoes (Oxford or Derby style). [Restaurant Restaurant menu](https://qt.im/4WV) **Restaurant Snack Bar:** • International, Casual Dining • Open 7/7. • Open all year. • Opening times:  • from 10:30 to 18:00. • Price range: $$ • Open for hotel residents and visitors. • Reservation is not mandatory. • Kids not accepted. • Wheelchair accessible. • Lunch boxes are not available. • Max capacity: 42 pax. • Pets are not accepted in the restaurant. • Our restaurant doesn’t provide specific equipments for kids & babies • Dress code: • Casual  • For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.  • For Him: T-shirt, jeans, khakis, cargos, polo shirt and sneakers. [Restaurant Snack Bar menu](https://qt.im/4WW) [Restaurant Snack Bar website](https://qt.im/2UZ) Do you accept kids at MarSenses Puerto Pollensa & Spa hotel ? This hotel is for adults only. If you are travelling with children under the age of 16, please book at the MarSenses Ferrera Blanca Family Hotel, located very close to this hotel. What are MarSenses Puerto Pollensa & Spa hotel rate plans? We offer two types of accommodation: - Bed and breakfast. - Half board. Includes breakfast and dinner buffets. Drinks are not included with dinner. On the day of arrival, you may choose to upgrade to a higher category than the one you booked. Reception will inform you of availability and the price per day. How can I provide feedback about my stay at the hotel MarSenses Puerto Pollensa & Spa? I'm sorry I can't help you any further, please contact our service centre by email at hola@marsenses.com Is there a swimming pool at MarSenses Puerto Pollensa & Spa hotel ? Have a look at our swimming pool details below: •**Swimming pool**: - Outdoor - Smoking not allowed - Wheelchair accessible - Wheelchair ramp/lift available - Pets are not allowed in this area - Open all year - Non-heated - No age restriction - Size: L:16 M, W:15 M, D: From 90 to 160 CM - Access is free for hotel residents -Access is not free for hotel restaurant customers - Open to public: No - Spa access: included - No time limit - Max capacity: 80 pax - Reservation is not mandatory - Shower: Yes - Seawater: No - Chlorine: Yes - Swimming caps: not mandatory - Inflatables: not allowed - Life jacket for kids: No - Burkini: allowed More info [here](https://qt.im/2V4) Have a look at our drinks and cocktails menu [here](https://qt.im/4Yj) How many rooms are there at MarSenses Puerto Pollensa & Spa hotel ? We have 116 rooms. (Room types for maximum 232 pax) **Suite**: 50 rooms • **Surface**: 30 to 30 m² • **Max occupancy per room**: 3 adults • **Composition**: 1 bedrooms, 1 bathrooms, 1 living-room, 1 WC • **Equipment**: 1 double bed **or** 2 single beds and 1 sofa bed , TV **In room smoking is not allowed** **Junior Suite**: 22 rooms • **Surface**: 30 to 30 m² • **Max occupancy per room**: 2 adults • **Composition**: 1 bedrooms, 1 bathrooms, 1 living-room, 1 WC • **Equipment**: 1 queen size bed **or** 2 single beds , TV **In room smoking is not allowed** **Suite with Pool View**: 30 rooms • **Surface**: 30 to 30 m² • **Max occupancy per room**: 3 adults • **Composition**: 1 bedrooms, 1 bathrooms, 1 living-room, 1 WC • **Equipment**: 1 double bed **or** 2 single beds and 1 sofa bed , TV **In room smoking is not allowed** **Junior Suite with Pool View**: 10 rooms • **Surface**: 30 to 30 m² • **Max occupancy per room**: 2 adults • **Composition**: 1 bedrooms, 1 bathrooms, 1 living-room, 1 WC • **Equipment**: 1 queen size bed **or** 2 single beds , TV **In room smoking is not allowed** **Universal Suite**: 4 rooms • **Surface**: 34 to 34 m² • **Max occupancy per room**: 3 adults and 0 children • **Composition**: 1 bedrooms, 1 living-room, 1 bathroom with WC • **Equipment**: TV **In room smoking is not allowed** Are rooms at MarSenses Puerto Pollensa & Spa hotel equipped with a shower, bath, or hot tub ? Suite have a shower. Junior Suite have a shower and bathtub. Suite with Pool View have a shower. Junior Suite with Pool View have a bathtub and shower. To make a specific room request: If you have not booked yet: please indicate your request in the "comment" section when booking. If you have already booked, please refer to the procedure below: Sorry, this hotel does not offer a choice of room numbers. If you have any requests or specific needs you can share them in your reservation and the hotel team will do their best to accommodate your needs. Are there any discount codes at MarSenses Puerto Pollensa & Spa hotel ? We offer a discount code only for our repeat guests. If you are a repeater and are thinking of making a reservation with MarSenses Hotels & Homes, please contact our reservations department hola@marsenses.com and we will provide you with the code. Do the rooms at MarSenses Puerto Pollensa & Spa hotel have kitchen facilities ? **Suite and Suite with Pool View** have a kitchen area equipped with the following amenities only: microwave, refrigerator, sink, plates, glasses, cutlery, dishes, frying pan and saucepan. Does MarSenses Puerto Pollensa & Spa hotel have special offers, gift boxes or vouchers? - We have offers throughout the year. You can find them on the main page of our website [here](https://qt.im/2We) - Returning Guests: all guests receive a secret discount code by email after their stay. Use it in the promo code area of our reservation process. If you have lost it contact us by email or call. Do rooms at MarSenses Puerto Pollensa & Spa hotel include a welcome tray, coffee machine or kettle? See our welcome tray options below: **All accommodations:** • **For Free**: Coffee machine, Coffee pods, Instant coffee, Purified water, Kettle, Tea bags, Milk powder, Sugar • **Not available**: Mineral water • Welcome tray refill: daily What time is breakfast served at hotel MarSenses Puerto Pollensa & Spa? Breakfast is served daily from 08:00 to 10:30. The breakfast is served in Restaurant. We cannot serve breakfast in room. Is there a parking at MarSenses Puerto Pollensa & Spa hotel ? We don't have private car parking, however, it is very easy to park next to our hotel where there is usually plenty of space to find a place to park. The city doesn't charge any extra cost to park. We have as well great private bike storage where the bikes can be kept safe. Are rooms in the MarSenses Puerto Pollensa & Spa hotel equipped with fridge or mini bar? **All accommodations:** **Minibar** • Available for free • Temperature: 8°C/46°F, Capacity 30 L • Freezer: Yes How can I confirm my booking with the MarSenses Puerto Pollensa & Spa hotel? To view your confirmed bookings, access the following link: [here](https://qt.im/4M1s) Click the user icon in the top-right corner and log in using your email address and password. Once logged in, select “View bookings” to see your confirmed reservations and booking details. Can MarSenses Puerto Pollensa & Spa hotel arrange special requests like wine, birthday cake, flowers, decoration, etc. ? We are able to accommodate special requests Is MarSenses Puerto Pollensa & Spa hotel fully accessible for wheelchairs ? We have 4 accessible Universal Suites located on the ground floor near reception. For further information, please call +34 971 722 667 or email us at accessibility@marsenses.com. To make a specific room request: If you have not booked yet: please indicate your request in the "comment" section when booking. If you have already booked, please refer to the procedure below: Sorry, this hotel does not offer a choice of room numbers. If you have any requests or specific needs you can share them in your reservation and the hotel team will do their best to accommodate your needs. How can I modify my booking with the MarSenses Puerto Pollensa & Spa hotel? If you wish to modify your booking, please click on the shopping cart at the top right hand side of [here](https://qt.im/2We) ![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) Contact MarSenses Hotels & Homes Gremi Forners 8, 1º, Pt 13; 07009. Polígono de Son Castelló. Palma de Mallorca [hola@marsenses.com](mailto:hola@marsenses.com) [Call Center: +34 971 72 26 67](tel:+34971722667) [Hotel + Flight: +34 822 030 011](tel:+34822030011) [Head quarters: +34 971 722 667](tel:+34971722669) ![award best place to work 2025](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) Accommodation * [MarSenses Paradise Club Hotel \*\*\*\* Carrer Circumval·lació, 313, 07769 Cala en Bosc, Illes Balears](/en/hotels/marsenses-paradise-club-hotel) * [MarSenses Puerto Pollensa Hotel & Spa \*\*\*\* +18 Carrer de Formentor, 73, 07470 Pollença, Illes Balears](/en/hotels/marsenses-puerto-pollensa-hotel-spa) * [MarSenses Ferrera Blanca Hotel Family \*\*\*\* Carrer sa Partió, 1, 07669 Cala D'or, Illes Balears](/en/hotels/marsenses-ferrera-blanca-hotel-family) * [MarSenses Ferrera Blanca Hotel Adults Only \*\*\*\* +18 Carrer sa Partió, 1, 07669 Cala D'or, Illes Balears](/en/hotels/marsenses-ferrera-blanca-hotel-adults-only) * [MarSenses Natura Olea Hotel \*\*\*\* +16 Carrer des Forn 29, 07669 Cala Ferrera, Cala d’Or, Illes Balears](/en/hotels/marsenses-natura-olea-hotel) * [MarSenses Rosa del Mar Hotel & Spa \*\*\*\* Av. de Cas Saboners, 3, 07181 Palmanova, Illes Balears](/en/hotels/marsenses-rosa-del-mar-hotel-spa) * [Cas Metge Matas Villa by MarSenses Camí Coanegra, 07320 Santa Maria del Camí, Illes Balears](/en/hotels/cas-metge-matas-villa-by-marsenses) Follow us * [MarSenses Corporate](https://www.marsensescorporate.com/en "Opens in a new tab") * [FAQ](/en/faq) * [Care by MarSenses](/en/care) * [Professionals](https://pro.marsenses.com/ "Opens in a new tab") * [Work at MarSenses](https://trabajo.marsenses.com/ "Opens in a new tab") * [Blog](https://blog.marsenses.com/ "Opens in a new tab") * [Transfers and Activities](https://triggle.app/51GVQuNt "Opens in a new tab") * [Contact](/en/corporate/contact) * [Insurance](/en/corporate/insurance) * [Whistleblowing Channel](https://marsenses.canaldenunciasanonimas.com/home "Opens in a new tab") * [Sitemap](/en/site-map) * [Legal Notice](/en/data-protection#legal-notice) * [Data Protection](/en/data-protection#data-protection) * [Booking Conditions](/en/data-protection#reservation-conditions) * [Cookies Policy](/en/data-protection#cookies-policy) * [Accessibility statement](/en/accessibility/accessibility-statement) Made with by [![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=)](https://www.hotetec.com/)