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FAQ

Attraverso queste FAQ troverete risposte a possibili dubbi sul vostro soggiorno nei nostri hotel, oltre a informazioni su sconti, orari di apertura, attività, come arrivare e molto altro... che vi saranno molto utili quando si tratta di organizzare la vostra vacanza. Prenotate ora!

- We have offers throughout the year. You can find them on the main page of our website here

- Returning Guests: all guests receive a secret discount code by email after their stay. Use it in the promo code area of our reservation process.
If you have lost it contact us by email or call.
The flexible package includes travel assistance insurance.
Cancellation is free of charge up to 5 days before the day of check-in.
Between 4 days and 24 hours before check-in, cancellation will be charged 50% of the reservation value.
Cancellation with less than 24 hours notice or non-arrival at the hotel (No Show) has a penalty of 75% of the reservation.
The Check-in starts at 15:00 (3 pm). In any case, if you arrive in advance, we will try to give you the room key as soon as it is ready.
To be able to enjoy your vacation as soon as you arrive, we can store your belongings in our luggage room.
Departure must be before12h . If you book through our website, you can request a late check-out free of charge subject to availability.
If you have booked through a third party, please ask the hotel for availability and prices.

I'm sorry I can't help you any further, please contact our service centre by email at hola@marsenses.com
Depending on the rate you select, payment will either be upon reservation or check-in.
At check-in, you will need a valid credit or debit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.

We accept the following payment methods:
• Visa
• MasterCard
• American Express
• Bank transfer

We accept cash payments at the front desk.
All means of payment not listed above are considered unacceptable.
• You need a valid credit card as a guarantee to book your stay online. If you do not have a credit card, please get in touch with us.
• We do not require a security deposit. Please note that if you have chosen the prepaid option, you will be required to pay the total amount in advance.
• We do not accept installment payments.
• We do not accept payments made for someone else.
We offer a discount code only for our repeat guests.
If you are a repeater and are thinking of making a reservation with MarSenses Hotels & Homes, please contact our reservations department hola@marsenses.com and we will provide you with the code.
See our welcome tray options below:
All accommodations:
For Free: Coffee machine, Coffee pods, Mineral water, Tea bags
• Welcome tray refill: on demand
All our accomodations are equipped with a TV set.
Programs available in: English, French, German and Spanish.
No streaming service available in our accomodations
Connectivity: Smart TV.
Our resort is part of MarSenses Hotels & Homes.
- Star rating: 4 stars.
- Service category: Upscale.
More info here
We are sorry, but we do not have a loyalty program.
By booking directly with us, you will enjoy the following benefits (subject to availability):

- Best price guaranteed
- Flexible cancellation
- Secure payment
- Baby cot
- Coffee & tea
- Gym access
- Safe
- Spa access
- Welcome drinks
- Direct communication
- No hidden costs
- Personalized service
- Assistance Insurance
Our planned opening and closure dates for 2024 are:
- MarSenses Puerto Pollensa Hotel & Spa, MarSenses Ferrera Blanca Hotel Family & MarSenses Rosa del Mar Hotel & Spa: March 22nd to November 2nd.
- MarSenses Ferrera Blanca Hotel Adults Only: April 19th to November 2nd.
- MarSenses Paradise Club Hotel: April 26th to November 2nd.
- MarSenses Natura Olea Hotel: May 2nd to November 2nd.
Tipping policy
• Our standard prices include service tax.
• Tipping is customary.
• Tipping is optional.
• Suggested tipping: 10%
• Tips are in cash or card.
We offer a 10% discount to travel agencies. You can register in our Area for Professionals. Go to the My Booking section of our website or click here: here

If you are not registered, you can do it here: here
In the Balearic Islands there is a Sustainable Tourism Tax that is not included in the price of the room. According to the current regulations, it must be charged at the hotel on the day of arrival and the cost varies according to length of your stay, age and season. You can check the rates at the following link: here
-There is no specific discount for long stays
-There is no maximum length of stay
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Contatti

Gremi Forners 8, 1º, Pt 13; 07009.
Polígono de Son Castelló. Palma de Mallorca