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FAQ

Our FAQ's will provide you with useful information for your holiday, whether it's about rates, services or other important aspects, check them out here and solve all your doubts!

At MarSenses Ferrera Blanca Hotel Family we only offer All Inclusive stays from breakfast until almost midnight.
National and international drinks, hot and cold, are included, except premium drinks.
In addition to the restaurant there is a bar and snacks between meals at Sensibar.
Upgrade to TI Premium when booking on marsenses.com
This is a hotel for the whole family. Children up to 2 years old can stay with their parents free of charge.
Children between 3 and 12 years old staying with their parents are charged a seasonally reduced rate.
Prices for adults and children vary according to the season. Request a price simulation to see the best offer for your dates.
For more information click here:
We have 139 rooms.
(Max 400 Pax)
• 44 suite room(s) of 40 M² with a capacity of up to 4 guest(s).
• 49 apartment room(s) of 40 M² with a capacity of up to 4 guest(s).
• 1 3 bedroom apartment room(s) of 70 M² with a capacity of up to 6 guest(s).
• 2 Suite Sea View room(s) of 40 M² with a capacity of up to 5 guest(s).
• 34 Suite Pool View room(s) of 40 M² with a capacity of up to 5 guest(s).
• 9 Studio room(s) of 40 M² with a capacity of up to 2 guest(s).
• Main amenities: mini bar, TV, air conditionner, non smoking.
To submit your feedback, please send an email to: hola@marsenses.com with the following information, we will get back to you as soon as possible:
 • Reservation or accommodation number (if you have one)
 • Request
 • Email address
 • Phone number
Have a look at our swimming pools list below:
Theater Pool:
- Outdoor
- Smoking not allowed/ Wheelchair not accessible/ Wheelchair ramp/lift not available
- Open all year
- Non-heated
- No age restriction
- Size: L:15 M, W:8 M and D:150 CM
- Access is free for our guests
- Open to public: No
- No time limit
- Max capacity: 40 pax
- Reservation is not mandatory
- Seawater: No
- Chlorine: Yes
- Swimming caps: not mandatory
- Inflatables: not allowed
- Burkini: not allowed
- Other items 1: not allowed
More info here
Have a look at our drinks and cocktails menu here
Heart-Shaped Pool:
- Outdoor
- Smoking not allowed/ Wheelchair not accessible/ Wheelchair ramp/lift not available
- Non-heated
- No age restriction
- Size: L:10 UNIT_NULL, W:7 UNIT_NULL and D:140 CM
- Access is free for our guests
- Open to public: No
- No time limit
- Max capacity: 20 pax
- Reservation is not mandatory
- Seawater: No
- Chlorine: Yes
- Swimming caps: not mandatory
- Inflatables: not allowed
- Burkini: not allowed
More info here
Sensiland:
- Outdoor
- Smoking not allowed/ Wheelchair not accessible/ Wheelchair ramp/lift not available
- Non-heated
- No age restriction
- Size: L:20 UNIT_NULL, W:8 UNIT_NULL and D:140 CM
- Access is free for our guests
- Open to public: No
- No time limit
- Max capacity: 20 pax
- Reservation is not mandatory
- Seawater: No
- Chlorine: Yes
- Swimming caps: not mandatory
- Inflatables: not allowed
- Burkini: not allowed
More info here
Have a look at our drinks and cocktails menu here
We have some rooms with views of the swimming pool, some other rooms with garden/street views and a few rooms with a front sea view.
If you wish you can select one of our rooms with a pool or sea view.
Check the 3D virtual representation : here
We offer a discount code only for our repeat guests.
If you are a repeater and are thinking of making a reservation with MarSenses Hotels & Homes, please contact our reservations department hola@marsenses.com and we will provide you with the code.
- We have offers throughout the year. You can find them on the main page of our website here

- Returning Guests: all guests receive a secret discount code by email after their stay. Use it in the promo code area of our reservation process.
If you have lost it contact us by email or call.
The hotel does not have a parking space for vehicles. However, in the vicinity of the hotel, there are usually no problems with parking space as it is located in a low-traffic area. Parking is free of charge.
Definitely, MarSenses Ferrera Blanca Family has 2 restaurants:

• Restaurant Buffet restaurant:
 • International, Buffet
 • Open 7/7.
 • Open all year.
• Opening times:
 • Lunch: from 13:00 to 15:00.
 • Dinner: from 18:45 to 21:15.
 • price range: $$Restaurant Buffet restaurant drink list

• Open for our guests only.
• Lunch boxes are not available.
• Max capacity: 50 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
 • Kids menu
 • High chairs
• Casual
 • For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
 • For Him: T-shirt, jeans, khakis, cargos, polo shirt and sneakers.

• Restaurant Sensibar:
 • International, Fast Food
 • Open 7/7.
 • Open all year.
• Opening times:
 • from 11:00 to 17:00.
 • price range: $$Restaurant Sensibar drink list

• Open for our guests only.
• Lunch boxes are not available.
• Max capacity: 10 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
 • Kids menu
 • High chairs
• No dress code is required
Our restaurant is able to accommodate the following dietary requirements

Available at all times: Hypoallergenic, low carb, organic, vegan & vegetarian.
Almond-free, dairy-free, egg-free, gluten-free, nut-free, peanut-free, seafood-free, sesame-free & soy-free.

Available upon request (let us know at check-in): Halal & kosher.
The Check-in starts at 15:00 (3 pm). In any case, if you arrive in advance, we will try to give you the room key as soon as it is ready.
To be able to enjoy your vacation as soon as you arrive, we can store your belongings in our luggage room.
Babies are welcome.
We are able to provide you the following items:
• Baby cot
We provide tourist passes

Have a look at our suggestions of things to do here

Please contact the front desk for further information
Suite rooms have 22 single beds(90x190cm) or 44 sofa beds(160x190cm) or 22 double beds(150x190cm)
Apartment rooms have 25 single beds(90x190cm) or 49 sofa beds(160x190cm) or 24 double beds(150x190cm)
3 bedroom apartment rooms have 1 double bed(150x190cm) or 2 single beds(90x190cm)
Suite Sea View rooms have 2 double beds(150x190cm)
Suite Pool View rooms have 17 double beds(150x190cm) or 17 single beds(90x190cm) or 34 single beds(90x190cm)
Studio rooms have 4 single beds(90x190cm) or 5 double beds(150x190cm)
Our planned opening and closure dates for 2024 are:
- MarSenses Puerto Pollensa Hotel & Spa, MarSenses Ferrera Blanca Hotel Family & MarSenses Rosa del Mar Hotel & Spa: March 22nd to November 2nd.
- MarSenses Ferrera Blanca Hotel Adults Only: April 19th to November 2nd.
- MarSenses Paradise Club Hotel: April 26th to November 2nd.
- MarSenses Natura Olea Hotel: May 2nd to November 2nd.
Our resort is part of MarSenses Hotels & Homes.
- Star rating: 4 stars.
- Service category: Upscale.
More info here
The flexible package includes travel assistance insurance.
Cancellation is free of charge up to 5 days before the day of check-in.
Between 4 days and 24 hours before check-in, cancellation will be charged 50% of the reservation value.
Cancellation with less than 24 hours notice or non-arrival at the hotel (No Show) has a penalty of 75% of the reservation.
We do not have a loyalty program but we offer special attentions and exclusive discounts to returning guests.
If you are a returning guest and do not have your discount code, please send an email to reservas@marsenses.com or call to +34 971 722 667.
These are the advantages of booking direct with us:
• Best Price Guarantee
• Free Safe
• Late Check Out (on request)
• Courtesy water bottle
• Free Wifi
• Early Check In (on request)
• Cancellation Insurance
• Assistance during stay insurance
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Contact

Gremi Forners 8, 1º, Pt 13; 07009.
Polígono de Son Castelló. Palma de Mallorca