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FAQ

Our FAQ's will provide you with useful information for your holiday, whether it's about rates, services or other important aspects, check them out here and solve all your doubts!

At MarSenses Ferrera Blanca Hotel Family we only offer All Inclusive stays from breakfast until almost midnight.
National and international drinks, hot and cold, are included, except premium drinks.
In addition to the restaurant there is a bar and snacks between meals at Sensibar.
Upgrade to TI Premium when booking on marsenses.com
This is a hotel for the whole family. Children up to 2 years old can stay with their parents free of charge.
Children between 3 and 12 years old staying with their parents are charged a seasonally reduced rate.
Prices for adults and children vary according to the season. Request a price simulation to see the best offer for your dates.
For more information click here:
We have 139 rooms.
(Max 400 Pax)
• 44 suite room(s) of 40 M² with a capacity of up to 4 guest(s).
• 49 apartment room(s) of 40 M² with a capacity of up to 4 guest(s).
• 1 3 bedroom apartment room(s) of 70 M² with a capacity of up to 6 guest(s).
• 2 Suite Sea View room(s) of 40 M² with a capacity of up to 5 guest(s).
• 34 Suite Pool View room(s) of 40 M² with a capacity of up to 5 guest(s).
• 9 Studio room(s) of 40 M² with a capacity of up to 2 guest(s).
• Main amenities: mini bar, TV, air conditionner, non smoking.
Have a look at our swimming pools list below:
Theater Pool:
- Outdoor
- Smoking not allowed/ Wheelchair not accessible/ Wheelchair ramp/lift not available
- Open all year
- Non-heated
- No age restriction
- Size: L:15 M, W:8 M and D:150 CM
- Access is free for our guests
- Open to public: No
- No time limit
- Max capacity: 40 pax
- Reservation is not mandatory
- Seawater: No
- Chlorine: Yes
- Swimming caps: not mandatory
- Inflatables: not allowed
- Burkini: not allowed
- Other items 1: not allowed
More info here
Have a look at our drinks and cocktails menu here
Heart-Shaped Pool:
- Outdoor
- Smoking not allowed/ Wheelchair not accessible/ Wheelchair ramp/lift not available
- Non-heated
- No age restriction
- Size: L:10 UNIT_NULL, W:7 UNIT_NULL and D:140 CM
- Access is free for our guests
- Open to public: No
- No time limit
- Max capacity: 20 pax
- Reservation is not mandatory
- Seawater: No
- Chlorine: Yes
- Swimming caps: not mandatory
- Inflatables: not allowed
- Burkini: not allowed
More info here
Sensiland:
- Outdoor
- Smoking not allowed/ Wheelchair not accessible/ Wheelchair ramp/lift not available
- Non-heated
- No age restriction
- Size: L:20 UNIT_NULL, W:8 UNIT_NULL and D:140 CM
- Access is free for our guests
- Open to public: No
- No time limit
- Max capacity: 20 pax
- Reservation is not mandatory
- Seawater: No
- Chlorine: Yes
- Swimming caps: not mandatory
- Inflatables: not allowed
- Burkini: not allowed
More info here
Have a look at our drinks and cocktails menu here
We are sorry to hear you have a complaint.
To submit your grievance, please send an email to: hola@marsenses.com with the following information, we will get back to you as soon as possible:
 • Reservation or accommodation number (if you have one)
 • Request
 • Email address
 • Phone number
We have some rooms with views of the swimming pool, some other rooms with garden/street views and a few rooms with a front sea view.
If you wish you can select one of our rooms with a pool or sea view.
Check the 3D virtual representation : here
Definitely, MarSenses Ferrera Blanca Family has 2 restaurants:

• Restaurant Buffet restaurant:
 • International, Buffet
 • Open 7/7.
 • Open all year.
• Opening times:
 • Lunch: from 13:00 to 15:00.
 • Dinner: from 18:45 to 21:15.
 • price range: $$Restaurant Buffet restaurant drink list

• Open for our guests only.
• Lunch boxes are not available.
• Max capacity: 50 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
 • Kids menu
 • High chairs
• Casual
 • For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
 • For Him: T-shirt, jeans, khakis, cargos, polo shirt and sneakers.

• Restaurant Sensibar:
 • International, Fast Food
 • Open 7/7.
 • Open all year.
• Opening times:
 • from 11:00 to 17:00.
 • price range: $$Restaurant Sensibar drink list

• Open for our guests only.
• Lunch boxes are not available.
• Max capacity: 10 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
 • Kids menu
 • High chairs
• No dress code is required
The hotel does not have a parking space for vehicles. However, in the vicinity of the hotel, there are usually no problems with parking space as it is located in a low-traffic area. Parking is free of charge.
The Check-in starts at 15:00 (3 pm). In any case, if you arrive in advance, we will try to give you the room key as soon as it is ready.
To be able to enjoy your vacation as soon as you arrive, we can store your belongings in our luggage room.
The hotel has the Sensiland area which consists of a water park with water jets, slides and lots of fun. Open all season and has lifeguard service from 10am to 7pm (in high season) Exclusive and free for hotel guests.
It also has a Sensibar (drinks and snacks), children's playground and beach volleyball court.
Click here for more details.
Our restaurant is able to accommodate the following dietary requirements

Available at all times: Hypoallergenic, low carb, organic, vegan & vegetarian.
Almond-free, dairy-free, egg-free, gluten-free, nut-free, peanut-free, seafood-free, sesame-free & soy-free.

Available upon request (let us know at check-in): Halal & kosher.
We provide tourist passes

Have a look at our suggestions of things to do here

Please contact the front desk for further information
Our planned opening and closure dates for 2024 are:
- MarSenses Puerto Pollensa Hotel & Spa, MarSenses Ferrera Blanca Hotel Family & MarSenses Rosa del Mar Hotel & Spa: March 22nd to November 2nd.
- MarSenses Ferrera Blanca Hotel Adults Only: April 19th to November 2nd.
- MarSenses Paradise Club Hotel: April 26th to November 2nd.
- MarSenses Natura Olea Hotel: May 2nd to November 2nd.
We have floors, a lift on each floor which is fully wheelchair accessible.
We offer a discount code only for our repeat guests.
If you are a repeater and are thinking of making a reservation with MarSenses Hotels & Homes, please contact our reservations department hola@marsenses.com and we will provide you with the code.
The rooms that offer twin/split bed options are suite, appartment, 3 bedroom apartment, Suite Pool View and Studio.

When booking a room, select the right room type and do not hesitate to make your preference known in the "special request" section (that pops up right before you confirm the booking).
We do not have a loyalty program but we offer special attentions and exclusive discounts to returning guests.
If you are a returning guest and do not have your discount code, please send an email to reservas@marsenses.com or call to +34 971 722 667.
Our resort is part of MarSenses Hotels & Homes.
- Star rating: 4 stars.
- Service category: Upscale.
More info here
The flexible package includes travel assistance insurance.
Cancellation is free of charge up to 5 days before the day of check-in.
Between 4 days and 24 hours before check-in, cancellation will be charged 50% of the reservation value.
Cancellation with less than 24 hours notice or non-arrival at the hotel (No Show) has a penalty of 75% of the reservation.
These are the advantages of booking direct with us:
• Best Price Guarantee
• Free Safe
• Late Check Out (on request)
• Courtesy water bottle
• Free Wifi
• Early Check In (on request)
• Cancellation Insurance
• Assistance during stay insurance
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Contact

Gremi Forners 8, 1º, Pt 13; 07009.
Polígono de Son Castelló. Palma de Mallorca