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FAQ

Our FAQ's will provide you with useful information for your holiday, whether it's about rates, services or other important aspects, check them out here and solve all your doubts!

This is a hotel for the whole family. Children up to 2 years old can stay with their parents free of charge.
Children between 3 and 12 years old staying with their parents are charged a seasonally reduced rate.
Prices for adults and children vary according to the season. Request a price simulation to see the best offer for your dates.
For more information click here:
At MarSenses Ferrera Blanca Hotel Family we only offer All Inclusive stays from breakfast until almost midnight.
National and international drinks, hot and cold, are included, except premium drinks.
In addition to the restaurant there is a bar and snacks between meals at Sensibar.
Upgrade to TI Premium when booking on marsenses.com
Our restaurant is able to accommodate the following dietary requirements

Available at all times: Hypoallergenic, low carb, organic, vegan & vegetarian.
Almond-free, dairy-free, egg-free, gluten-free, nut-free, peanut-free, seafood-free, sesame-free & soy-free.

Available upon request (let us know at check-in): Halal & kosher.

Not available on our menu: Lactose free-milk & plant based milk.
Have a look at our swimming pools list below:
Theater Pool:
- Outdoor
- Smoking not allowed/ Wheelchair not accessible/ Wheelchair ramp/lift not available
- Open all year
- Non-heated
- No age restriction
- Size: L:15 M, W:8 M and D:150 CM
- Access is free for our guests
- Open to public: No
- No time limit
- Max capacity: 40 pax
- Reservation is not mandatory
- Seawater: No
- Chlorine: Yes
- Swimming caps: not mandatory
- Inflatables: not allowed
- Burkini: not allowed
- Other items 1: not allowed
More info here
Have a look at our drinks and cocktails menu here
Heart-Shaped Pool:
- Outdoor
- Smoking not allowed/ Wheelchair not accessible/ Wheelchair ramp/lift not available
- Non-heated
- No age restriction
- Size: L:10 M, W:7 M and D:140 CM
- Access is free for our guests
- Open to public: No
- No time limit
- Max capacity: 20 pax
- Reservation is not mandatory
- Seawater: No
- Chlorine: Yes
- Swimming caps: not mandatory
- Inflatables: not allowed
- Burkini: not allowed
More info here
Sensiland:
- Outdoor
- Smoking not allowed/ Wheelchair not accessible/ Wheelchair ramp/lift not available
- Non-heated
- No age restriction
- Size: L:20 M, W:8 M and D:140 CM
- Access is free for our guests
- Open to public: No
- No time limit
- Max capacity: 20 pax
- Reservation is not mandatory
- Seawater: No
- Chlorine: Yes
- Swimming caps: not mandatory
- Inflatables: not allowed
- Burkini: not allowed
More info here
Have a look at our drinks and cocktails menu here
Babies are welcome.
We are able to provide you the following items:
• Baby cot
Departure must be before12h . If you book through our website, you can request a late check-out free of charge subject to availability.
If you have booked through a third party, please ask the hotel for availability and prices.

I'm sorry I can't help you any further, please contact our service centre by email at hola@marsenses.com
We have 139 rooms.
(Max 400 Pax)
• 44 suite of 40 M² with a capacity of up to 4 guest(s).
• 49 Apartment of 40 M² with a capacity of up to 4 guest(s).
• 1 3 bedroom apartment of 70 M² with a capacity of up to 6 guest(s).
• 2 Suite Sea View of 40 M² with a capacity of up to 5 guest(s).
• 34 Suite Pool View of 40 M² with a capacity of up to 5 guest(s).
• 9 Studio of 40 M² with a capacity of up to 2 guest(s).
• Main amenities: mini bar, TV, air conditionner, non smoking.
We have some rooms with views of the swimming pool, some other rooms with garden/street views and a few rooms with a front sea view.
If you wish you can select one of our rooms with a pool or sea view.
Check the 3D virtual representation : here
Definitely, MarSenses Ferrera Blanca Family has 2 restaurants:


• Restaurant Buffet restaurant:
 • International, Buffet
 • Open 7/7.
 • Open all year.
• Opening times:
 • Lunch: from 13:00 to 15:00.
 • Dinner: from 18:45 to 21:15.
 • Price range: $$Restaurant Buffet restaurant drink list

• Open for our guests only.
• Lunch boxes are not available.
• Max capacity: 50 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
 • Kids menu
 • High chairs
• Dress code:
• Casual
 • For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
 • For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
 • For Him: T-shirt, jeans, khakis, cargos, polo shirt and sneakers.


• Restaurant Sensibar:
 • International, Fast Food
 • Open 7/7.
 • Open all year.
• Opening times:
 • from 11:00 to 17:00.
 • Price range: $$Restaurant Sensibar drink list

• Open for our guests only.
• Lunch boxes are not available.
• Max capacity: 10 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
 • Kids menu
 • High chairs
• No dress code is required
We are sorry, we can't arrange adjoining rooms, but we can make sure to book neighbouring rooms for you.
See our welcome tray options below:
All accommodations:
For Free: Coffee machine, Coffee pods, Mineral water, Tea bags
• Welcome tray refill: on demand
The Check-in starts at 15:00 (3 pm). In any case, if you arrive in advance, we will try to give you the room key as soon as it is ready.
To be able to enjoy your vacation as soon as you arrive, we can store your belongings in our luggage room.
- We have offers throughout the year. You can find them on the main page of our website here

- Returning Guests: all guests receive a secret discount code by email after their stay. Use it in the promo code area of our reservation process.
If you have lost it contact us by email or call.
Available for free:
• Bathroom towels
changed every 3 days
With a deposit:
• Pool towels 10 EUR per item
Pickup: Reception
Apartment have a kitchen area equipped with the following amenities: microwave, refrigerator, freezer, sink, plates, glasses, cutlery, dishes, frying pan and saucepan.
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Contact

Gremi Forners 8, 1º, Pt 13; 07009.
Polígono de Son Castelló. Palma de Mallorca