Faqs

Our spa is open six days a week from 10:00 to 18:00 and access is free of charge.
It has a hydromassage, Finnish sauna, Turkish bath, and a wide range of treatments at an additional cost.
The use of caps and slippers is compulsory. You can bring your own, but if you want, the cap and slippers cost 6 EUR each
+info: here

There is 1 main, outdoor, non-heated pool for all guests. It has a jacuzzi area on the side.

Around the pool there are sun loungers, parasols and a snack bar (here.)

Open every day and with lifeguard service from 10hto 19h from June to September and until 18h for the rest of the year.

At MarSenses Puerto Pollensa Hotel & Spa we just offer the Half Board basis. It includes the breakfast & the dinner at our restaurant.

On the other hand, on arrival, you can still upgrade your room. Ask reception about availability and the price per day.

I'm sorry I can't help you any further, please contact our service centre by email at hola@marsenses.com

The hotel does not admit children under 18 years of age. If you have any questions or queries, please send an email to hola@marsenses.com or call +34 971 722 667.

Available for free:
• Bathroom towels
changed every day

- We have offers throughout the year. You can find them on the main page of our website here

- Returning Guests: all guests receive a secret discount code by email after their stay. Use it in the promo code area of our reservation process.
If you have lost it contact us by email or call.

We don't have private car parking, however, it is very easy to park next to our hotel where there is usually plenty of space to find a place to park. The city doesn't charge any extra cost to park.
We have as well great private bike storage where the bikes can be kept safe.

Suite have a shower.
Junior Suite have a shower and bathtub.
Suite with Pool View have a shower.
Junior Suite with Pool View have a shower and bathtub.

We have 116 rooms.
(Max 232 Pax)
• 16 Suite of 30 M² with a capacity of up to 3 guest(s).
• 40 Junior Suite of 30 M² with a capacity of up to 2 guest(s).
• 30 Suite with Pool View of 30 M² with a capacity of up to 3 guest(s).
• 30 Junior Suite with Pool View of 30 M² with a capacity of up to 2 guest(s).
• Main amenities: mini bar, TV, air conditionner, non smoking.

Yes, all rooms have a balcony or terrace and all of them are furnished with a table, chairs and some with sun loungers.

The rooms that offer twin/split bed options are Suite, Junior Suite and Suite with Pool View.

When booking a room, select the right room type and do not hesitate to make your preference known in the "special request" section (that pops up right before you confirm the booking).

Definitely, MarSenses Puerto Pollensa Hotel and Spa has 2 restaurants:

• Restaurant Restaurant:
 • International, Buffet
 • Open 7/7.
 • Closed from 11/03 to 01/11.
• Opening times:
 • from 18:30 to 21:00.
 • Price range: $$

Restaurant Restaurant menu

• Open for our guests only.
• Lunch boxes are not available.
• Max capacity: 154 pax.
• Pets are not accepted in the restaurant.
• Our restaurant doesn’t provide specific equipments for kids & babies
• Dress code: Informal / Business
 • For Her: Business suit or business style dress with heels.
 • For Him: Business suit with tie, or trousers with a sports jacket and shirt and tie with smart shoes (Oxford or Derby style).

• Restaurant Snack Bar:
 • International, Casual Dining
 • Open 7/7.
 • Closed from 11/03 to 01/11.
• Opening times:
 • from 12:30 to 15:00.
 • Price range: $$

Restaurant Snack Bar menu
Restaurant Snack Bar website

• Open for guests and visitors.
• Lunch boxes are not available.
• Max capacity: 42 pax.
• Pets are not accepted in the restaurant.
• Our restaurant doesn’t provide specific equipments for kids & babies
• Dress code: Casual
 • For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
 • For Him: T-shirt, jeans, khakis, cargos, polo shirt and sneakers.

Our restaurant is able to accommodate the following dietary requirements

Available at all times: Hypoallergenic, low carb, organic, vegan & vegetarian.
Almond-free, dairy-free, egg-free, gluten-free, nut-free, peanut-free, seafood-free, sesame-free & soy-free.

Available upon request (let us know at check-in): Halal & kosher.

Not available on our menu: Lactose free-milk & plant based milk.

We provide tourist passes

Have a look at our suggestions of things to do here

Please contact the front desk for further information

Suite and Suite with Pool View have a kitchen area equipped with the following amenities: microwave, refrigerator and plates.

The Check-in starts at 15:00 (3 pm). In any case, if you arrive in advance, we will try to give you the room key as soon as it is ready.
To be able to enjoy your vacation as soon as you arrive, we can store your belongings in our luggage room.

We have rooms facing the swimming pool and rooms facing the garden/street. If you wish, you can book a room with pool view by paying an extra cost. For further information please visit: here

Our resort is part of MarSenses Hotels & Homes.
- Star rating: 4 stars.
- Service category: Upscale.
More info here

The flexible package includes travel assistance insurance.
Cancellation is free of charge up to 5 days before the day of check-in.
Between 4 days and 24 hours before check-in, cancellation will be charged 50% of the reservation value.
Cancellation with less than 24 hours notice or non-arrival at the hotel (No Show) has a penalty of 75% of the reservation.