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Faq

Our FAQ's will provide you with useful information for your holiday, whether it's about rates, services or other important aspects, check them out here and solve all your doubts!

Check in starts at 15:00 (Reception closes at 22:00). However, if you arrive early, we will try to give you the room key as soon as it is ready.
So that you can enjoy your vacation as soon as you arrive, we can store your luggage in our luggage room.
Definitely, MarSenses Natura Olea has a restaurant:

• Restaurant Natura Olea Restaurant:
 • International, Casual Dining
 • Open 7/7.
 • Closed from 03/11 to 01/05.
• Opening times:
 • from 07:00 to 23:30.
 • Price range: $$
• Open for guests and visitors.
• Lunch boxes are not available.
• Max capacity: 60 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
 • Kids menu
 • High chairs
• No dress code is required
We are sorry but there is no lift.
Our property has 5 floors.
Apartment: Any floor
Apartment Pool View: Any floor
Superior Apartment Pool View: Any floor
Superior Apartment Pool Access: Lower floors
SwimUp Superior Apartment: Ground floor
2 Bedroom Apartment with private garden: Ground floor
All rooms have a kitchen area equipped with the following amenities: microwave, refrigerator, freezer, sink, plates, glasses, cutlery, dishes, dishcloths, frying pan and saucepan.
Have a look at our swimming pools list below:
Main pool:
- Outdoor
- Smoking not allowed/ Wheelchair not accessible/ Wheelchair ramp/lift not available
- Open all year
- Non-heated
- No age restriction
- Size: L:20 M, W:5 M and D:140 CM
- Access is free for our guests
- Open to public: No
- No time limit
- Max capacity: 100 pax
- Reservation is not mandatory
- Seawater: No
- Chlorine: Yes
- Swimming caps: not mandatory
- Inflatables: not allowed
- Burkini: not allowed
L-Shaped Pool:
- Outdoor
- Smoking not allowed/ Wheelchair not accessible/ Wheelchair ramp/lift not available
- Open all year
- Non-heated
- No age restriction
- Size: L:15 M, W:4 M and D:140 CM
- Access is free for our guests
- Open to public: No
- No time limit
- Max capacity: 60 pax
- Reservation is not mandatory
- Seawater: No
- Chlorine: Yes
- Swimming caps: not mandatory
- Inflatables: not allowed
- Burkini: not allowed
We have 70 rooms.
(Max 150 Pax)
• 33 Apartment of 40 M² with a capacity of up to 4 guest(s).
• 15 Apartment Pool View of 40 M² with a capacity of up to 4 guest(s).
• 12 Superior Apartment Pool View of 40 M² with a capacity of up to 4 guest(s).
• 4 Superior Apartment Pool Access of 40 M² with a capacity of up to 4 guest(s).
• 4 SwimUp Superior Apartment of 40 M² with a capacity of up to 4 guest(s).
• 2 2 Bedroom Apartment with private garden of 75 M² with a capacity of up to 6 guest(s).
• Main amenities: mini bar, TV, air conditionner, non smoking.
The front desk is open from 08:00 to 22:00
The hotel does not have a parking space for vehicles. However, in the vicinity of the hotel, there are usually no problems with parking space as it is located in a low-traffic area. Parking is free of charge.
Cancellation is free of charge up to 5 days before the day of check-in.
Between 4 days and 24 hours before check-in, cancellation will be charged 50% of the reservation value.
Cancellation with less than 24 hours notice or non-arrival at the hotel (No Show) has a penalty of 75% of the reservation.
The flexible package includes travel assistance insurance.
Unfortunately we do not have the right infrastructure for wheelchair access.
For more details on our infrastructure, please contact us by email at hola@marsenses.com.
Children are welcome.
Children up to 2 years old can stay with their parents for free.
Kids price applies for children:
•between 3 and 12 years old (50% of adult price).
Adult rate applies from 13 years old.
Our prices for adults and kids vary based on seasonality. Please request a price simulation to see the best price available for your dates.
We don't offer a kids club.
We are sorry, but we don't have a fun zone.
Children under the age of 18 must always be accompanied by their family or legal guardians.
Please email us for more details: hola@marsenses.com.
At MarSenses Natura Olea we offer 2 rates :
-Room Only
- Bed and Breakfast Inclusive

Upgrade to TI Premium when booking directly on marsenses.com
We are sorry, we can't arrange adjoining rooms, but we can make sure to book neighbouring rooms for you.
We offer Buffet breakfast.
See menu items below:
. Breads & cakes: baguette, brown bread, toasts, muffins, pancakes, pastries.
. Eggs: boiled eggs, fried eggs, omelettes, scrambled eggs.
. Cereals: cereals.
. Fruits & vegetables: fresh fruits, baked beans.
. Dairy: butter, cheese, skimmed milk, whole milk, yogurts.
. Meat & fish: bacon, cold meats, sausages.
. Drinks: american coffee, coffee, cappuccino, espresso, fresh fruit juice, fruit juice.
. Others: honey, jams.
Transfer rates depend on the number of people and the type of vehicle.
Service provided by Get Transfer.
We offer a 10% discount to travel agencies. You can register in our Area for Professionals. Go to the My Booking section of our website or click here

If you are not registered, you can do it here
Definitely, we have a gym.
- Location: MarSenses Ferrera Blanca Family
- Open every day:
08:00 - 20:00

- Minimum age 14 years
- People under the age of 14 must always be accompanied by an adult

- No time limit
Access is free for our guests

- Our gym is not open to outside visitors.

- The gym is equipped with:
• Barbell
• Bench
• Dumbell
• Free weights
• Kettlebel
• Mats
• Squat rack
• Stationary bike
• Treadmill

- Facilities available at the gym:
• Towels
• TV
• Water

- More info here
Our resort is part of MarSenses Hotels & Homes.
- Star rating: 4 stars.
- Service category: Upscale.
More info here
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Contact

Gremi Forners 8, 1º, Pt 13; 07009.
Polígono de Son Castelló. Palma de Mallorca