Faq

To reach the hotel staff, please find the details for each department below:

Reservation
Email: reservas@marsenses.com
Phone: +34971722667
Toll-Free #: Not available
SMS: Not available

We offer two types of accommodation:
- Bed and breakfast.
- Half board. Includes breakfast and dinner buffets. Drinks are not included with dinner.
On the day of arrival, you may choose to upgrade to a higher category than the one you booked. Reception will inform you of availability and the price per day.

Our property is adults only. We do not accept guests under the age of 16.

Definitely, MarSenses Natura Olea Hotel has 2 restaurants:


• Restaurant Restaurant Buffet:
• International, Buffet
• Open 7/7.
• Closed from 03-NOV to 01-MAY.
• Price range: $$

Restaurant Restaurant Buffet website

• Open for hotel residents only.
• Reservation is not mandatory.
• Kids not accepted.
• Lunch boxes are not available.
• Max capacity: 80 pax.
• Pets are not accepted in the restaurant.
• Our restaurant doesn’t provide specific equipments for kids & babies
• No dress code is required


• Restaurant Natura Olea Restaurant:
• International, Casual Dining
• Open 7/7.
• Closed from 03-NOV to 01-MAY.
• Opening times:
• from 11:00 to 23:30.
• Price range: $$$

Restaurant Natura Olea Restaurant website

• Open for hotel residents and visitors.
• Reservation is not mandatory.
• Kids friendly.
• Lunch boxes are not available.
• Max capacity: 60 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
• Kids menu
• High chairs
• No dress code is required

Have a look at our swimming pools list below:
•Main pool:
- Outdoor
- Smoking not allowed
- Wheelchair not accessible
- Wheelchair ramp/lift not available
- Open all year
- Non-heated
- No age restriction
- Size: L:20 M, W:5 M and D:140 CM
- Access is free for hotel residents
- Open to public: No
- No time limit
- Max capacity: 100 pax
- Reservation is not mandatory
- Seawater: No
- Chlorine: Yes
- Swimming caps: not mandatory
- Inflatables: not allowed
- Burkini: not allowed
•L-Shaped Pool:
- Outdoor
- Smoking not allowed
- Wheelchair not accessible
- Wheelchair ramp/lift not available
- Open all year
- Non-heated
- No age restriction
- Size: L:15 M, W:4 M and D:140 CM
- Access is free for hotel residents
- Open to public: No
- No time limit
- Max capacity: 60 pax
- Reservation is not mandatory
- Seawater: No
- Chlorine: Yes
- Swimming caps: not mandatory
- Inflatables: not allowed
- Burkini: not allowed

You can hire a shared or private transfer from the airport to our hotel and vice versa, either one-way or round trip.
For more info, click HERE.

We have 70 rooms.
(Room types for maximum 150 pax)

Apartment: 32 rooms
• Surface: 34 to 34 m²
• Max occupancy per room: 3 adults and 0 children
• Composition: 1 bedrooms, 1 living-room, 1 bathroom with WC
• Equipment: 2 single beds and 1 sofa bed , TV, air conditionner
To view photos of the room, please click here

The Humane Room: 1 rooms
• Surface: 34 to 34 m²
• Max occupancy per room: 3 adults and 0 children
• Composition: 1 bedrooms, 1 living-room, 1 bathroom with WC
• Equipment: 1 king size bed and 1 sofa bed , TV, air conditionner

Superior Apartment Pool View: 23 rooms
• Surface: 34 to 34 m²
• Max occupancy per room: 3 adults and 0 children
• Composition: 1 bedrooms, 1 living-room, 1 bathroom with WC
• Equipment: 1 queen size bed or 2 single beds and 1 sofa bed , TV, air conditionner

Superior Apartment Pool Access: 8 rooms
• Surface: 34 to 34 m²
• Max occupancy per room: 3 adults and 0 children
• Composition: 1 bedrooms, 1 living-room, 1 bathroom with WC
• Equipment: 1 queen size bed or 2 sofa beds and 1 sofa bed , TV, air conditionner

SwimUp Superior Apartment: 4 rooms
• Surface: 34 to 34 m²
• Max occupancy per room: 3 adults and 0 children
• Composition: 1 bedrooms, 1 living-room, 1 bathroom with WC
• Equipment: 1 queen size bed or 2 sofa beds and 1 sofa bed , TV, air conditionner

2 Bedroom Apartment with private garden: 2 rooms
• Surface: 68 to 68 m²
• Max occupancy per room: 5 adults and 0 children
• Composition: 2 bedrooms, 1 living-room, 2 bathroom with WC
• Equipment: 1 queen size bed and 2 single beds and 1 sofa bed , TV, air conditionner

The hotel does not have a parking space for vehicles. However, in the vicinity of the hotel, there are usually no problems with parking space as it is located in a low-traffic area. Parking is free of charge.

Check in starts at 15:00 (Reception closes at 22:00). However, if you arrive early, we will try to give you the room key as soon as it is ready.
So that you can enjoy your vacation as soon as you arrive, we can store your luggage in our luggage room.

Please send an email to: reservas@marsenses.com with the following information:
• Your selected meal plan
• Reservation or accommodation number
• Phone number
• Email address

• Restaurant Buffet:
No reservation is possible
• Natura Olea Restaurant:
No reservation is possible

All rooms have a kitchen area equipped with the following amenities only: microwave, refrigerator, freezer, sink, plates, glasses, cutlery, dishes, dishcloths, frying pan and saucepan.

Apartment rooms have 2 single beds(90x190cm) and 1 sofa bed(150x190cm)
The Humane Room rooms have 1 king size bed(200x20cm) and 1 sofa bed(150x190cm)
Superior Apartment Pool View rooms have 1 queen size bed(180x190cm) or 2 single beds(90x190cm) and 1 sofa bed(150x190cm)
Superior Apartment Pool Access rooms have 1 queen size bed(180x190cm) or 2 sofa beds(150x190cm) and 1 sofa bed(150x190cm)
SwimUp Superior Apartment rooms have 1 queen size bed(180x190cm) or 2 sofa beds(150x190cm) and 1 sofa bed(150x190cm)
2 Bedroom Apartment with private garden rooms have 1 queen size bed(180x190cm) and 2 single beds(90x190cm) and 1 sofa bed(150x190cm)

Mattresses:
  • Mattress type: Innerspring.

Pillows:
  • Pillow type: Synthetic.

If you wish to modify your booking, please click on the shopping cart at the top right hand side here
If you have any problems, please contact us at reservas@marsenses.com or call +34 971 722 667.

The front desk is open from 08:00 to 22:00

See our welcome tray options below:
All accommodations:
• For Free: Coffee machine, Coffee pods, Instant coffee, Purified water, Kettle, Tea bags, Milk powder, Sugar
• Not available: Nescafé, Mineral water
• Welcome tray refill: supplied on arrival only

To submit your feedback, please send an email to: hola@marsenses.com with the following information, we will get back to you as soon as possible:
• Reservation or accommodation number (if you have one)
• Request
• Email address
• Phone number

We are able to accommodate special requests
The following items are available:
- Champagne
- Fruit basket
- Chocolate
- Cake
- Birthday cake
- Flowers
- Balloons
- Decoration
- Wedding night

You can book a transfer from the airport to the hotel and vice versa, either one-way or round trip. Check options and prices here: here

To make a special request reservation, please send an email to: reservas@marsenses.com with the following information:
• Desired date
• Special request (please explain in few words your requirements)
• Reservation or accommodation number
• Email address
• Phone number