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In questa sezione troverete informazioni utili per la vostra vacanza a Puerto de Pollensa, vi aspettiamo! How can I contact the MarSenses Puerto Pollensa & Spa hotel? To reach the hotel staff, please find the details for each department below: **Reservation** Email: [reservas@marsenses.com](mailto:reservas@marsenses.com) Phone: [+34971722667](tel:+34971722667) Toll-Free #: Not available SMS: Not available Is there a spa at MarSenses Puerto Pollensa & Spa hotel ? Our spa is open six days a week from 10:00 to 18:00 and access is free of charge. It has a hydromassage, Finnish sauna, Turkish bath, and a wide range of treatments at an additional cost. The use of caps and slippers is compulsory. You can bring your own, but if you want, the cap and slippers cost 6 EUR each +info: [here](https://qt.im/2V4) Do you accept kids at MarSenses Puerto Pollensa & Spa hotel ? Our property is adults only. We do not accept guests under the age of 18. Is there a restaurant in MarSenses Puerto Pollensa & Spa hotel ? Definitely, MarSenses Puerto Pollensa Hotel & Spa has 2 restaurants: **Restaurant Restaurant:** • International, Buffet • Open 7/7. • Open all year. • Opening times:  • from 18:30 to 21:00. • Price range: $$ • Open for hotel residents only. • Reservation is not mandatory. • Kids not accepted. • Lunch boxes are not available. • Max capacity: 154 pax. • Pets are not accepted in the restaurant. • Our restaurant doesn’t provide specific equipments for kids & babies • Dress code: Informal / Business  • For Her: Business suit or business style dress with heels.  • For Him: Business suit with tie, or trousers with a sports jacket and shirt and tie with smart shoes (Oxford or Derby style). [Restaurant Restaurant menu](https://qt.im/4WV) **Restaurant Snack Bar:** • International, Casual Dining • Open 7/7. • Closed from 27-OCT to 03-APR. • Opening times:  • from 12:30 to 15:30. • Price range: $$ • Open for hotel residents and visitors. • Reservation is not mandatory. • Kids not accepted. • Lunch boxes are not available. • Max capacity: 42 pax. • Pets are not accepted in the restaurant. • Our restaurant doesn’t provide specific equipments for kids & babies • Dress code: • Casual  • For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.  • For Him: T-shirt, jeans, khakis, cargos, polo shirt and sneakers. [Restaurant Snack Bar menu](https://qt.im/4WW) [Restaurant Snack Bar website](https://qt.im/2UZ) How can I provide feedback about my stay at the hotel MarSenses Puerto Pollensa & Spa? I'm sorry I can't help you any further, please contact our service centre by email at hola@marsenses.com Do rooms at MarSenses Puerto Pollensa & Spa hotel include a welcome tray, coffee machine or kettle? See our welcome tray options below: **All accommodations:** • **For Free**: Coffee machine, Coffee pods, Instant coffee, Purified water, Kettle, Tea bags, Milk powder, Sugar • **Not available**: Mineral water • Welcome tray refill: daily Are rooms at MarSenses Puerto Pollensa & Spa hotel equipped with a shower, bath, or hot tub ? Suite have a shower. Junior Suite have a shower and bathtub. Suite with Pool View have a shower. Junior Suite with Pool View have a bathtub and shower. To make a specific room request: If you have not booked yet: please indicate your request in the "comment" section when booking. If you have already booked, please refer to the procedure below: Sorry, this hotel does not offer a choice of room numbers. If you have any requests or specific needs you can share them in your reservation and the hotel team will do their best to accommodate your needs. What are MarSenses Puerto Pollensa & Spa hotel rate plans? We offer two types of accommodation: - Bed and breakfast. - Half board. Includes breakfast and dinner buffets. Drinks are not included with dinner. On the day of arrival, you may choose to upgrade to a higher category than the one you booked. Reception will inform you of availability and the price per day. How many rooms are there at MarSenses Puerto Pollensa & Spa hotel ? We have 116 rooms. (Room types for maximum 232 pax) **Suite**: 50 rooms • **Surface**: 30 to 30 m² • **Max occupancy per room**: 3 adults and 0 children • **Composition**: 1 bedrooms, 1 bathrooms, 1 living-room, 1 WC • **Equipment**: 1 double bed **or** 2 single beds and 1 sofa bed , TV **In room smoking is not allowed** **Junior Suite**: 22 rooms • **Surface**: 30 to 30 m² • **Max occupancy per room**: 2 adults and 0 children • **Composition**: 1 bedrooms, 1 bathrooms, 1 living-room, 1 WC • **Equipment**: 1 queen size bed **or** 2 single beds , TV **In room smoking is not allowed** **Suite with Pool View**: 30 rooms • **Surface**: 30 to 30 m² • **Max occupancy per room**: 3 adults and 0 children • **Composition**: 1 bedrooms, 1 bathrooms, 1 living-room, 1 WC • **Equipment**: 1 double bed **or** 2 single beds and 1 sofa bed , TV **In room smoking is not allowed** **Junior Suite with Pool View**: 10 rooms • **Surface**: 30 to 30 m² • **Max occupancy per room**: 2 adults and 0 children • **Composition**: 1 bedrooms, 1 bathrooms, 1 living-room, 1 WC • **Equipment**: 1 queen size bed **or** 2 single beds , TV **In room smoking is not allowed** **Universal Suite**: 4 rooms • **Surface**: 34 to 34 m² • **Max occupancy per room**: 3 adults and 0 children • **Composition**: 1 bedrooms, 1 living-room, 1 bathroom with WC • **Equipment**: TV **In room smoking is not allowed** Is there a swimming pool at MarSenses Puerto Pollensa & Spa hotel ? There is 1 main, outdoor, non-heated pool for all guests. It has a jacuzzi area on the side. Around the pool there are sun loungers, parasols and a snack bar ([here](https://qt.im/4Yj).) Open every day and with lifeguard service from 10hto 19h from June to September and until 18h for the rest of the year. For more info, click [HERE](https://qt.im/4Yj). Is there a parking at MarSenses Puerto Pollensa & Spa hotel ? We don't have private car parking, however, it is very easy to park next to our hotel where there is usually plenty of space to find a place to park. The city doesn't charge any extra cost to park. We have as well great private bike storage where the bikes can be kept safe. Does MarSenses Puerto Pollensa & Spa hotel have special offers, gift boxes or vouchers? - We have offers throughout the year. You can find them on the main page of our website [here](https://qt.im/2We) - Returning Guests: all guests receive a secret discount code by email after their stay. Use it in the promo code area of our reservation process. If you have lost it contact us by email or call. Is it possible to request a specific room(s) at the MarSenses Puerto Pollensa & Spa hotel? **To make a specific room request:** **If you have not booked yet:** please indicate your request in the "comment" section when booking **If you have already booked:** please refer to the procedure below: Sorry, this hotel does not offer a choice of room numbers. If you have any requests or specific needs you can share them in your reservation and the hotel team will do their best to accommodate your needs. What is supplied in the bathrooms at MarSenses Puerto Pollensa & Spa hotel ? **All of our bathrooms are equipped with:** Hair dryer, towels, soap, shower gel, shampoo and hair conditioner **Upon request:** **• For free:** Beach towels and pool towels **Not available:** Bathrobe, bedroom slippers, cotton swabs, toothbrush, toothpaste, shower cap, hairbrush, magnifying mirror and bidet Are rooms in the MarSenses Puerto Pollensa & Spa hotel equipped with fridge or mini bar? **All accommodations:** **Minibar** • Available for free • Temperature: 8°C/46°F, Capacity 30 L • Freezer: Yes How can I modify my booking with the MarSenses Puerto Pollensa & Spa hotel? If you wish to modify your booking, please click on the shopping cart at the top right hand side of [here](https://qt.im/2We) What is the closest beach to MarSenses Puerto Pollensa & Spa hotel ? We are located 150 M away from the beach. The beach is public and is secured by lifeguards. We are 150 metres from the beach of Puerto de Pollensa. The beach is public and is supervised by lifeguards. You can use the hotel towels. The beach has paid services such as sun loungers, umbrellas, bars, restaurants, boat rental and activities for children, among others. + info: [here](https://qt.im/8mf) . Playa de Puerto Pollensa Carrer Hernán Cortés, 07470 Port de Pollença, Illes Balears, Spain The distance is 0.9 km from the property [Directions](https://www.google.com/maps/dir/?api=1&origin=Carrer+de+Formentor%2C+73%2C+07470+Pollen%C3%A7a%2C+Illes+Balears%2C+Spain&destination=Carrer+Hern%C3%A1n+Cort%C3%A9s%2C+07470+Port+de+Pollen%C3%A7a%2C+Illes+Balears%2C+Spain&travelmode=walking&hl=en-US) What is MarSenses Puerto Pollensa & Spa hotel star rating ? Our resort is part of MarSenses Hotels & Homes. - Star rating: 4 stars. - Service category: Upscale. More info [here](https://qt.im/jm9) How can I confirm my booking with the MarSenses Puerto Pollensa & Spa hotel? Once your booking is confirmed, in addition to a screen in your browser, you will receive a confirmation email. Please check your spam folder if you do not receive it within a few minutes. You can check the booking conditions here: [here](https://qt.im/hYQ) What is the cancellation policy for MarSenses Puerto Pollensa & Spa hotel ? The flexible package includes travel assistance insurance. Cancellation is free of charge up to 5 days before the day of check-in. Between 4 days and 24 hours before check-in, cancellation will be charged 50% of the reservation value. Cancellation with less than 24 hours notice or non-arrival at the hotel (No Show) has a penalty of 75% of the reservation. ![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) Contatto MarSenses Hotels & Homes Gremi Forners 8, 1º, Pt 13; 07009. Polígono de Son Castelló. Palma de Mallorca [+34 971 72 26 67](tel:+34971722667) [hola@marsenses.com](mailto:hola@marsenses.com) ![Premio best place to work 2025](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) Alloggio * [MarSenses Paradise Club Hotel \*\*\*\* Carrer Circumval·lació, 313, 07769 Cala en Bosc, Illes Balears](/it/hotel/marsenses-paradise-club-hotel) * [MarSenses Puerto Pollensa Hotel & Spa \*\*\*\* +18 Carrer de Formentor, 73, 07470 Pollença, Illes Balears](/it/hotel/marsenses-puerto-pollensa-hotel-spa) * [MarSenses Ferrera Blanca Hotel Family \*\*\*\* Carrer sa Partió, 1, 07669 Cala D'or, Illes Balears](/it/hotel/marsenses-ferrera-blanca-hotel-family) * [MarSenses Ferrera Blanca Hotel Adults Only \*\*\*\* +18 Carrer sa Partió, 1, 07669 Cala D'or, Illes Balears](/it/hotel/marsenses-ferrera-blanca-hotel-adults-only) * [MarSenses Natura Olea Hotel \*\*\*\* +16 Carrer des Forn 29, 07669 Cala Ferrera, Cala d’Or, Illes Balears](/it/hotel/marsenses-natura-olea-hotel) * [MarSenses Rosa del Mar Hotel & Spa \*\*\*\* Av. de Cas Saboners, 3, 07181 Palmanova, Illes Balears](/it/hotel/marsenses-rosa-del-mar-hotel-spa) * [Cas Metge Matas Villa by MarSenses Camí Coanegra, 07320 Santa Maria del Camí, Illes Balears](/it/hotel/cas-metge-matas-villa-by-marsenses) Seguici * [MarSenses Corporate](https://www.marsensescorporate.com/en "Si apre in una nuova scheda") * [FAQ](/it/faq) * [Care by MarSenses](/it/care) * [Professionals](https://pro.marsenses.com/ "Si apre in una nuova scheda") * [Lavora con MarSenses](https://trabajo.marsenses.com/ "Si apre in una nuova scheda") * [Blog](https://blog.marsenses.com/ "Si apre in una nuova scheda") * [Trasferimenti e attività](https://triggle.app/51GVQuNt "Si apre in una nuova scheda") * [Contatti](/it/aziendale/contatto) * [Assicurazioni](/it/aziendale/assicurazione) * [Canale di segnalazione](https://marsenses.canaldenunciasanonimas.com/home "Si apre in una nuova scheda") * [Mappa del sito](/it/mappa-del-sito) * [Avviso legale](/it/protezione-dei-dati#legal-notice) * [Informativa sulla privacy](/it/protezione-dei-dati#data-protection) * [Condizioni di prenotazione](/it/protezione-dei-dati#reservation-conditions) * [Informativa sui cookie](/it/protezione-dei-dati#cookies-policy) * [Dichiarazione di accessibilità](/it/accessibilita/dichiarazione-accessibilita) Made with by [![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=)](https://www.hotetec.com/)