FAQ • MarSenses Rosa del Mar Hotel & Spa in Palmanova [Skip to content](#main-content)[Skip to booking](#) Sports hotel Adults-only hotel (18+) Adults-only hotel (16+) Family hotel Wellness hotel All-inclusive hotel Find out more opens in a new tab Read the article [Skip to main content](#skipToContent) * ![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) * Accomodation + [MarSenses Paradise Club Hotel \*\*\*\*](/en/hotels/marsenses-paradise-club-hotel) + [MarSenses Puerto Pollensa Hotel & Spa \*\*\*\* +18](/en/hotels/marsenses-puerto-pollensa-hotel-spa) + [MarSenses Ferrera Blanca Hotel Family \*\*\*\*](/en/hotels/marsenses-ferrera-blanca-hotel-family) + [MarSenses Ferrera Blanca Hotel Adults Only \*\*\*\* +18](/en/hotels/marsenses-ferrera-blanca-hotel-adults-only) + [MarSenses Rosa del Mar Hotel & Spa \*\*\*\*](/en/hotels/marsenses-rosa-del-mar-hotel-spa) + [MarSenses Natura Olea Hotel \*\*\*\* +16](/en/hotels/marsenses-natura-olea-hotel) + [Cas Metge Matas Villa](/en/hotels/cas-metge-matas-villa-by-marsenses) * [Experiences](/en/experiences) + [Wellness](/en/experiences/wellness) + [Families](/en/experiences/families) + [Gastronomy](/en/experiences/gastronomy) + [Adults Only](/en/experiences/adults-only) + [All Inclusive](/en/experiences/all-inclusive) + [Sports](/en/experiences/sports) * [Destinations](/en/destinations) + [Mallorca](/en/destinations/mallorca) + [Menorca](/en/destinations/menorca) * [Care by MarSenses](/en/care) * [Blog](https://marsensescorporate.com/blog "opens in a new tab") * [Insurance](/en/corporate/insurance) * [Transfers and Activities](https://triggle.app/R4ajY1QW "opens in a new tab") * [Offers](/en/offers) * [Accessibility](/en/accessibility) * ![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) * ![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) * ![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) * ![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) * ![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) * ![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) * ![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) * ![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) * ![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) * ![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) * ![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) * [![Ir a inicio de la página](/en/dam/jcr:0081e253-0ad2-403b-8dca-fd3d4171308c/ic-home.svg)](/en/) * Accomodation + [![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) MarSenses Ferrera Blanca Hotel Family \*\*\*\*](/en/hotels/marsenses-ferrera-blanca-hotel-family) + [![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) MarSenses Rosa del Mar Hotel & Spa \*\*\*\*](/en/hotels/marsenses-rosa-del-mar-hotel-spa) + [![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) MarSenses Paradise Club Hotel \*\*\*\*](/en/hotels/marsenses-paradise-club-hotel) + [![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) MarSenses Ferrera Blanca Hotel Adults Only \*\*\*\* +18](/en/hotels/marsenses-ferrera-blanca-hotel-adults-only) + [![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) MarSenses Puerto Pollensa Hotel & Spa \*\*\*\* +18](/en/hotels/marsenses-puerto-pollensa-hotel-spa) + [![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) MarSenses Natura Olea Hotel \*\*\*\* +16](/en/hotels/marsenses-natura-olea-hotel) + [![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) Cas Metge Matas Villa](/en/hotels/cas-metge-matas-villa-by-marsenses) * [Accessibility](/en/accessibility) * [Care](/en/care) * [Offers](/en/offers) ![](/en/dam/jcr:b846c8da-fdd2-4560-9ce2-ae2d8ebf1b33/logo-marsenses-blanco.2025-09-08-11-18-38.png) English * [Deutsch](/de/hotels/marsenses-rosa-del-mar-hotel-spa/faq) * [Português](/pt/hoteis/marsenses-rosa-del-mar-hotel-spa/faq) * [English](/en/hotels/marsenses-rosa-del-mar-hotel-spa/faq) * [Italiano](/it/hotel/marsenses-rosa-del-mar-hotel-spa/faq) * [Français](/fr/hotels/marsenses-rosa-del-mar-hotel-spa/faq) * [Español](/hoteles/marsenses-rosa-del-mar-hotel-spa/faq) ![](/en/dam/jcr:6cc36042-236a-4728-bb99-78a882707042/hero-marsenses-rosa-del-mar-hotel-spa.webp) Frequently Asked Questions * ![Family hotel](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) Family * ![Hotel Wellness](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) Wellness * ![Hotel for sports enthusiasts](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) Sports 1. [Home](/en/) 2. [Hotels](/en/hotels) 3. [MarSenses Puerto Pollensa Hotel & Spa](/en/hotels/marsenses-rosa-del-mar-hotel-spa) 4. FAQ [Hotel](/en/hotels/marsenses-rosa-del-mar-hotel-spa) [Accessibility](/en/hotels/marsenses-rosa-del-mar-hotel-spa/accessibility) [Rooms](/en/hotels/marsenses-rosa-del-mar-hotel-spa/rooms) [Services](/en/hotels/marsenses-rosa-del-mar-hotel-spa/services) [Gastronomy](/en/hotels/marsenses-rosa-del-mar-hotel-spa/gastronomy) [Experiences](/en/hotels/marsenses-rosa-del-mar-hotel-spa/experiences) [Gallery](/en/hotels/marsenses-rosa-del-mar-hotel-spa/gallery) [How to get there](/en/hotels/marsenses-rosa-del-mar-hotel-spa/location) [FAQs](/en/hotels/marsenses-rosa-del-mar-hotel-spa/faq) ![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) # FAQ Don't leave any doubts unanswered before your trip: find out everything you'll find at our 4-star hotel in Palmanova! How can I contact the MarSenses Rosa del Mar & Spa hotel? To reach the hotel staff, please find the details for each department below: **Reservation** Email: [reservas@marsenses.com](mailto:reservas@marsenses.com) Phone: [+34971722667](tel:+34971722667) Toll-Free #: Not available SMS: Not available Do you accept kids at MarSenses Rosa del Mar & Spa hotel ? Children are welcome. Children up to 2 years old can stay with their parents for free. Kids price applies for children: •between 3 and 12 years old (15 EUR/night). Adult rate applies from 13 years old. Our prices for adults and kids vary based on seasonality. Please request a price simulation to see the best price available for your dates. Click [here](https://qt.im/8gG) for more details. We offer a club for children from 4 to 14 years old. • Access to the kids club: Free. • The kids club is open all year round. • The kids club is open every day. Opening hours: 10:00 to 18:00 Our fun zone is open for kids from 4 to 14 years old. Children under the age of 18 must always be accompanied by their family or legal guardians. Please email us for more details: hola@marsenses.com. What are MarSenses Rosa del Mar & Spa hotel rate plans? We offer two types of accommodation: - Bed and breakfast. - Half board. Includes breakfast and dinner buffets. Drinks are not included with dinner. On the day of arrival, you may choose to upgrade to a higher category than the one you booked. Reception will inform you of availability and the price per day. Is there a swimming pool at MarSenses Rosa del Mar & Spa hotel ? Have a look at our swimming pools list below: •**Main Swimming Pool** : - Outdoor - Smoking not allowed - Wheelchair accessible - Wheelchair ramp/lift available - Pets are not allowed in this area - Open all year - Non-heated - No age restriction - Size: L:12 M, W:12 M, D:2 M - Access is free for hotel residents -Access is not free for hotel restaurant customers - Open to public: No - Spa access: included - No time limit - Max capacity: 60 pax - Reservation is not mandatory - Shower: Yes - Seawater: No - Chlorine: Yes - Swimming caps: not mandatory - Inflatables: not allowed - Life jacket for kids: No - Burkini: not allowed More info [here](https://qt.im/2Vy) Have a look at our drinks and cocktails menu [here](https://qt.im/4XF) •**Sensiland**: - Outdoor - Smoking not allowed - Wheelchair accessible - Wheelchair ramp/lift available - Pets are not allowed in this area - Open all year - Non-heated - No age restriction - Size: L:12 M, W:8 M, D:1 M - Access is free for hotel residents -Access is not free for hotel restaurant customers - Open to public: No - Spa access: included - No time limit - Max capacity: 60 pax - Reservation is not mandatory - Shower: Yes - Seawater: No - Chlorine: Yes - Swimming caps: not mandatory - Inflatables: not allowed - Life jacket for kids: No - Burkini: not allowed More info [here](https://qt.im/2Vy) Have a look at our drinks and cocktails menu [here](https://qt.im/8jr) •**Indoor Pool**: - Indoor - Smoking not allowed - Wheelchair accessible - Wheelchair ramp/lift available - Pets are not allowed in this area - Open all year - Non-heated - No age restriction - Size: L:10 M, W:5 M, D:2 M - Access is free for hotel residents -Access is not free for hotel restaurant customers - Open to public: No - Spa access: included - No time limit - Max capacity: 30 pax - Reservation is not mandatory - Shower: Yes - Seawater: No - Chlorine: Yes - Swimming caps: not mandatory - Inflatables: not allowed - Life jacket for kids: No - Burkini: not allowed More info [here](https://qt.im/8jr) How can I provide feedback about my stay at the hotel MarSenses Rosa del Mar & Spa? I'm sorry I can't help you any further, please contact our service centre by email at hola@marsenses.com Is there a restaurant in MarSenses Rosa del Mar & Spa hotel ? Definitely, MarSenses Rosa del Mar Hotel & Spa has 2 restaurants: **Restaurant Buffet Restaurant:** • International, Buffet • Open 7/7. • Closed from 27-OCT to 09-APR. • Opening times:  • Dinner: from 18:30 to 21:00. • Price range: $$ • Open for hotel residents only. • Reservation is not mandatory. • Kids friendly. • Lunch boxes are not available. • Max capacity: 154 pax. • Pets are not accepted in the restaurant. • Our restaurant offers:  • Kids menu  • High chairs • No dress code is required [Restaurant Buffet Restaurant menu](https://qt.im/4XC) [Restaurant Buffet Restaurant website](https://qt.im/2WL) **Restaurant Snack Bar:** • Contemporary, Family style • Open 7/7. • Open all year. • Opening times:  • from 11:00 to 17:00. • Price range: $$ • Open for hotel residents only. • Reservation is not mandatory. • Kids friendly. • Lunch boxes are available upon request. • Max capacity: 35 pax. • Pets are not accepted in the restaurant. • Our restaurant offers:  • Kids menu  • High chairs • No dress code is required [Restaurant Snack Bar menu](https://qt.im/4XF) [Restaurant Snack Bar website](https://qt.im/2WL) Are there any discount codes at MarSenses Rosa del Mar & Spa hotel ? We offer a discount code only for our repeat guests. If you are a repeater and are thinking of making a reservation with MarSenses Hotels & Homes, please contact our reservations department hola@marsenses.com and we will provide you with the code. Can I upgrade my meal plan at the hotel MarSenses Rosa del Mar & Spa? Please send an email to: hola@marsenses.com with the following information:  • Your selected meal plan  • Reservation or accommodation number  • Phone number  • Email address Is there a spa at MarSenses Rosa del Mar & Spa hotel ? Take a look at the spa details below: •**Spa**: -Smoking not allowed/ Wheelchair accessible/ Wheelchair ramp/lift available - Pregnancy friendly -Open for hotel residents only -Access is free for hotel residents. included: Massage -No age restriction -Reservation is not mandatory - **Not provided**: Bathrobe, slippers, swimsuit and swim cap. - **Mandatory**: Slippers and swimsuit. - **Not mandatory**: Bathrobe and swim cap. - **Facilities**: Shower, sauna, massage, jacuzzi, pool, gym and steam bath. - Spa Menu: [Link](https://qt.im/cVV) - Click [here](https://qt.im/cVU) for more details Is MarSenses Rosa del Mar & Spa hotel baby-friendly ? Babies are welcome. We are able to provide you the following items: • Baby cot • High chair What size are the beds at the MarSenses Rosa del Mar & Spa hotel ? Junior Suite Pool View rooms have 1 double bed(160x190cm) and 1 single bed(90x190cm) Studio rooms have 2 single beds(90x190cm) or 1 double bed(160x190cm) and 1 single bed(90x190cm) Studio Pool View rooms have 2 single beds(90x190cm) or 1 double bed(160x190cm) and 1 single bed(90x190cm) Apartment rooms have 1 double bed(160x190cm) and 1 sofa bed(160x190cm) Apartament Pool View rooms have 1 double bed(160x190cm) and 1 sofa bed(160x190cm) Bed guards for children are not available. Mattresses:   • Mattress type: Innerspring. Pillows:   • Pillow type: Synthetic. How can I modify my booking with the MarSenses Rosa del Mar & Spa hotel? If you wish to modify your booking, please click on the shopping cart at the top right hand side of [here](https://qt.im/2We) Does MarSenses Rosa del Mar & Spa hotel have connecting rooms ? We are sorry, we can't arrange adjoining rooms, but we can make sure to book neighbouring rooms for you. To make a specific room request: If you have not booked yet: please indicate your request in the "comment" section when booking. If you have already booked, please refer to the procedure below: Sorry, this hotel does not offer a choice of room numbers. If you have any requests or specific needs you can share them in your reservation and the hotel team will do their best to accommodate your needs. Is there a parking at MarSenses Rosa del Mar & Spa hotel ? We have a parking lot, it's free for guests. (Max vehicle height accepted: 220 CM). Our parking spots are limited and are subject to availability. It is not possible to book them in advance. Unfortunately we do not have a valet parking service. Electric cars: We have a charging station for electric vehicles at no extra cost. Bike parking: We have a bike parking area. Does MarSenses Rosa del Mar & Spa hotel offer any entertainment programs? We do not have an entertainment program. Does MarSenses Rosa del Mar & Spa hotel have special offers, gift boxes or vouchers? - We have offers throughout the year. You can find them on the main page of our website [here](https://qt.im/2We) - Returning Guests: all guests receive a secret discount code by email after their stay. Use it in the promo code area of our reservation process. If you have lost it contact us by email or call. Does MarSenses Rosa del Mar & Spa hotel have a reward & loyalty program ? We are sorry, but we do not have a loyalty program. Are rooms in the MarSenses Rosa del Mar & Spa hotel equipped with fridge or mini bar? **All accommodations:** **Minibar** • Temperature: 8°C/46°F, Capacity 30 L • Freezer: Yes Is it possible to request a specific room(s) at the MarSenses Rosa del Mar & Spa hotel? **To make a specific room request:** **If you have not booked yet:** please indicate your request in the "comment" section when booking **If you have already booked:** please refer to the procedure below: Sorry, this hotel does not offer a choice of room numbers. If you have any requests or specific needs you can share them in your reservation and the hotel team will do their best to accommodate your needs. What is MarSenses Rosa del Mar & Spa hotel star rating ? Our resort is part of MarSenses Hotels & Homes. - Star rating: 4 stars. - Service category: Upscale. More info [here](https://qt.im/jm9) ![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) Contact MarSenses Hotels & Homes Gremi Forners 8, 1º, Pt 13; 07009. Polígono de Son Castelló. Palma de Mallorca [+34 971 72 26 67](tel:+34971722667) [hola@marsenses.com](mailto:hola@marsenses.com) ![award best place to work 2025](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) Accommodation * [MarSenses Paradise Club Hotel \*\*\*\* Carrer Circumval·lació, 313, 07769 Cala en Bosc, Illes Balears](/en/hotels/marsenses-paradise-club-hotel) * [MarSenses Puerto Pollensa Hotel & Spa \*\*\*\* +18 Carrer de Formentor, 73, 07470 Pollença, Illes Balears](/en/hotels/marsenses-puerto-pollensa-hotel-spa) * [MarSenses Ferrera Blanca Hotel Family \*\*\*\* Carrer sa Partió, 1, 07669 Cala D'or, Illes Balears](/en/hotels/marsenses-ferrera-blanca-hotel-family) * [MarSenses Ferrera Blanca Hotel Adults Only \*\*\*\* +18 Carrer sa Partió, 1, 07669 Cala D'or, Illes Balears](/en/hotels/marsenses-ferrera-blanca-hotel-adults-only) * [MarSenses Natura Olea Hotel \*\*\*\* +16 Carrer des Forn 29, 07669 Cala Ferrera, Cala d’Or, Illes Balears](/en/hotels/marsenses-natura-olea-hotel) * [MarSenses Rosa del Mar Hotel & Spa \*\*\*\* Av. de Cas Saboners, 3, 07181 Palmanova, Illes Balears](/en/hotels/marsenses-rosa-del-mar-hotel-spa) * [Cas Metge Matas Villa by MarSenses Camí Coanegra, 07320 Santa Maria del Camí, Illes Balears](/en/hotels/cas-metge-matas-villa-by-marsenses) Follow us * [MarSenses Corporate](https://www.marsensescorporate.com/en "Opens in a new tab") * [FAQ](/en/faq) * [Care by MarSenses](/en/care) * [Professionals](https://pro.marsenses.com/ "Opens in a new tab") * [Work at MarSenses](https://trabajo.marsenses.com/ "Opens in a new tab") * [Blog](https://blog.marsenses.com/ "Opens in a new tab") * [Transfers and Activities](https://triggle.app/51GVQuNt "Opens in a new tab") * [Contact](/en/corporate/contact) * [Insurance](/en/corporate/insurance) * [Whistleblowing Channel](https://marsenses.canaldenunciasanonimas.com/home "Opens in a new tab") * [Sitemap](/en/site-map) * [Legal Notice](/en/data-protection#legal-notice) * [Data Protection](/en/data-protection#data-protection) * [Booking Conditions](/en/data-protection#reservation-conditions) * [Cookies Policy](/en/data-protection#cookies-policy) * [Accessibility statement](/en/accessibility/accessibility-statement) Made with by [![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=)](https://www.hotetec.com/)