Accessibility • MarSenses Rosa del Mar Hotel & Spa in Palmanova

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# Universal Accessibility

At MarSenses Hotels & Homes, we are committed to ensuring that every guest can enjoy a comfortable, safe, and independent stay. Below you will find practical information about reaching the hotel, accessing facilities, and using our support services and accessible products. Our goal is to make your stay as smooth and enjoyable as possible.

Check out our  [Accessibility Standards](/en/accessibility/standards), which are the measures implemented in **all our accommodation**.

If you wish to go directly to a specific section, click here. Otherwise, scroll down to view the full information:

* [Getting to the hotel](#llegar)
* [Reception](#recepcion)
* [Common areas](#zonas-comunes)
* [Adapted rooms](#habitaciones-adaptadas)
* [Support products](#productos-apoyo)
* [Contact](#contacto)

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## How to Reach the Hotel

[![](/dam/jcr:1a886c4a-e9f9-4462-ad42-7c760feff582/entrada-hotel-marsenses-rosa-del-mar-hotel-spa.webp)](#)

The most convenient public transport option to reach the hotel is by taxi, which can be requested by calling the dedicated number [+34 971 703 529](tel:+34971703529).

By intercity bus, take line A1 from Palma Airport to Plaza de España in Palma, then from the Intermodal Station take bus 104 (Magaluf) to the Pere Vaquer Ramis stop number 2, located 250 metres from the hotel. Please note that not all buses are equipped with accessible ramps.

Alternatively, a private transfer service can be arranged. This can be booked via this [link](https://goo.su/fTQs4S "opens in a new tab") , by calling [+34 871 551 785](tel:+34871551785) or by emailing [callcenter.webspain@mtsglobe.com.](mailto:callcenter.webspain@mtsglobe.com)

If you are arriving in a private or rental vehicle, the hotel has its own car park with six designated accessible parking spaces.

The hotel entrance has a ramp with a gradient of over 12%, equipped with an assistance button at the start.

Access to the interior is via automatic doors.

## Reception

Reception is open 24 hours a day and offers a spacious, open-plan area with a magnetic induction loop at the desk. Table check-in is available upon prior request.

Please note that staff do not currently speak sign language, and Braille transcriptions are not yet available.

Several accessibility ambassadors are available throughout your stay, each identified with the international accessibility symbol.

You can contact reception from your room at any time by dialing 9. Additionally, WhatsApp is provided as an alternative written communication channel.

Available Support Products (on request):

* Toilet seat raiser ([view technical specifications](https://resources.marsenses.com/technical-sheets/alza/riser-practica-en.pdf "Download as PDF") ).
* Assistance button ([view technical specifications](https://resources.marsenses.com/technical-sheets/boton-asistencia/boton-asistencia-eleacarry-en.pdf "Download as PDF") ).
* Shower chair ([view technical specifications](https://resources.marsenses.com/technical-sheets/silla-ducha-sin-ruedas/stool-and-chair-swift-en.pdf "Download as PDF") ).

![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=)

## Common Areas

All main common areas are on the ground floor, except the gym and spa, which are located on the second floor but accessible by lift.

**Main Pool**

The main pool is located at the center of the resort and is accessible via a ramp. Water entry is possible using a portable pool chair. ([Consult technical data sheet](https://resources.marsenses.com/technical-sheets/silla-portatil-piscina/pool-portable-chair-metalu400-en.pdf "download in pdf") ) The pool is surrounded by a spacious sun terrace with loungers, including priority loungers for guests with reduced mobility, clearly marked with the SIA symbol.

**Indoor Pool**

The indoor pool is open depending on weather conditions. It is located on the lower floor, accessible by lift and ramp. Water entry is possible using a portable pool chair ([Consult technical data sheet](https://resources.marsenses.com/technical-sheets/silla-portatil-piscina/pool-portable-chair-metalu400-en.pdf "download in pdf") ) and the surrounding sun terrace has loungers, including priority PMR loungers, clearly identified with the SIA symbol.

**Sensiland**

Located on the lower floor, Sensiland is accessible via lift and ramp. It features two pools: one with slides and a shallow pool with ramp access. The pools are surrounded by a sun terrace with loungers, including priority PMR loungers clearly identified with the SIA symbol. The Sensibar snack bar is situated next to these pools.

**Sensibar**

The Sensibar snack bar offers tables reserved for guests with reduced mobility, clearly marked with the SIA symbol.

**Buffet Restaurant and Lobby Bar**

Assistance is available in both the buffet restaurant and lobby bar upon request. Tables reserved for guests with reduced mobility are clearly marked with the SIA symbol.

**Snack Bar**

The snack bar, connected to the pool sun terrace via a ramp, offers tables reserved for guests with reduced mobility, marked with the SIA symbol.

**Spa**

Accessible by lift or ramp, the spa features an adapted treatment room with a suitable treatment table. The water area includes a pool accessible via a portable pool chair. Other areas currently do not meet minimum wheelchair accessibility requirements.

**Gym**

The gym is currently not adapted for accessibility.

**Sensory Room**

The sensory room has a minimum 90 cm clear door width. This space hosts guided group activities and can also be used individually for specific needs. Please consult the reception for details.

**Adapted Public Toilets**

We have two accessible toilets, one next to the swimming pool and another in the spa area, next to Sensiland.

[![](/dam/jcr:3e07f6c5-5fee-486d-815a-7c3015366777/piscina-marsenses-rosa-del-mar-hotel-spa.webp)](#)

[![](/dam/jcr:ab7ac2df-5868-4880-92e2-d5fec36ac87c/sensory_room_accessibility_marsenses_rosa_del_mar_hotel_spa_01.webp)](#)

[![](/dam/jcr:fef0f462-f3a8-4f69-91d9-b68bb2e93e1b/sensiland-marsenses-rosa-del-mar-hotel-spa.webp)](#)

[![](/dam/jcr:3e62f381-92bb-4b2d-a3d3-c442d422c09d/snackbar_accessibility_marsenses_rosa_del_mar_hotel_spa_01.webp)](#)

[![](/dam/jcr:2466442a-35ae-47e6-aee7-7d4aae6e00c2/spa_accessibility_marsenses_rosa_del_mar_hotel_spa_01.webp)](#)

[![](/dam/jcr:66ca5d8c-f192-4a11-93a7-75f9b0d9deb5/lobbybar_accessibility_marsenses_rosa_del_mar_hotel_spa_01.webp)](#)

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## Adapted Rooms

The hotel offers six Junior Universal Suites on the ground floor, located near reception.

Each suite features a bedroom with terrace access, an ensuite bathroom with shower, and a living room with a 190 cm pull-out sofa bed. In this space, when the sofa is extended, a 150 cm turning circle is not guaranteed.

Guests travelling with an assistance dog will receive a welcome kit including a large bed, feeding bowls, a water bowl, and a pack of waste bags, available upon request.

**Room Features:**

The entrance door is automatic with a minimum clear width of 90 cm. All rooms feature double beds measuring 160 x 200 cm and 50 cm in height. The transfer is **two-way** in some rooms or one-way in the rest, with the option to accommodate the guest’s preference. Terrace access has a maximum 1.5 cm floor difference, which can be overcome with a portable ramp upon request.

**Bathroom Features:**

The bathroom includes a step-free shower with grab rails. A mobile trolley with shower gel and shampoo is available upon request.

The shower and toilet are separated by a translucent glass partition with a sliding door, creating individual spaces with a minimum 120 cm turning radius.

The toilet height is 45–50 cm, with unilateral transfer space on the left in four rooms or on the right in the remaining two. This can be specified in the booking comments.

A shower chair is available, with two models to choose from: with wheels ([view technical data sheet](https://resources.marsenses.com/technical-sheets/silla-ducha-con-ruedas/silla-ducha-ruedas-en.pdf "Download in pdf.") ) and without wheels ([view technical data sheet](https://resources.marsenses.com/technical-sheets/silla-ducha-sin-ruedas/taburete-y-silla-swift-en.pdf "Download in pdf.") ), available in every room upon request when booking or before arrival, and an alarm system.

Here you can see images of the adapted rooms:

habitacion

[![](/dam/jcr:ea497319-9e65-4bb6-8352-4fa8858361e2/junior_suite_universal_marsenses_rosa_del_mar_hotel_spa_03.webp)](#)

[![](/dam/jcr:83ee5ec2-bb21-4c31-becb-ecadfeb0b049/junior_suite_universal_marsenses_rosa_del_mar_hotel_spa_02.webp)](#)

[![](/dam/jcr:f7342e5a-d6d3-4a43-979e-b39db3017d8e/junior_suite_universal_marsenses_rosa_del_mar_hotel_spa_12b.webp)](#)

[![](/dam/jcr:30ee3b1b-55da-4b59-a4b3-05a6f385f4c0/junior_suite_universal_marsenses_rosa_del_mar_hotel_spa_09.webp)](#)

[![](/dam/jcr:000ed5be-64c2-49b5-9d8d-6a4ce22b25c2/junior_suite_universal_marsenses_rosa_del_mar_hotel_spa_05.webp)](#)

[![](/dam/jcr:bb71703d-864a-4117-aed0-45886eab2b74/junior_suite_universal_marsenses_rosa_del_mar_hotel_spa_01.webp)](#)

[![](/dam/jcr:43763a32-b9db-43f8-a139-93ad9e56b54d/junior_suite_universal_marsenses_rosa_del_mar_hotel_spa_11.webp)](#)

[![](/dam/jcr:b0d01e54-1f12-4f00-85b9-17e59ad52d0a/junior_suite_universal_marsenses_rosa_del_mar_hotel_spa_18.webp)](#)

[![](/dam/jcr:4a05306b-d63e-46ad-a1de-dfa585c7b132/junior_suite_universal_marsenses_rosa_del_mar_hotel_spa_22.webp)](#)

[![](/dam/jcr:0d7ac1f0-5eef-47c1-8388-d03286f54879/junior_suite_universal_marsenses_rosa_del_mar_hotel_spa_23.webp)](#)

[![](/dam/jcr:add8bf2a-a2c1-469f-8de3-e99ac24d1953/junior_suite_universal_marsenses_rosa_del_mar_hotel_spa_10.webp)](#)

## Support Equipment for Hire

All our hotels offer free hire of the following assistive equipment, which you can request to be provided in your room:

* Toilet seat raiser ([view technical specifications](https://resources.marsenses.com/technical-sheets/alza/riser-practica-en.pdf "download as PDF format") ).
* Assistance button ([view technical specifications]( https://resources.marsenses.com/technical-sheets/boton-asistencia/boton-asistencia-eleacarry-en.pdf "download as PDF format") ).
* Shower chair ([view technical specifications](https://resources.marsenses.com/technical-sheets/silla-ducha-sin-ruedas/stool-and-chair-swift-en.pdf "download as PDF format") ).

We also have another catalogue of assistive products, available at an additional cost, which you can view whilst booking a Universal room. These items include:

* Single and double mobility scooters
* Mobility Lifts
* Manual wheelchairs
* Electric wheelchairs.
* Adjustable beds.

If you require any further items, please contact our team at [accessibility@marsenses.com](mailto:accessibility@marsenses.com)

Payment will be made directly to the supplier, who will contact you to explain the payment method. We will ensure that you have your assistive product(s) upon arrival at the hotel.

![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=)

## Contact Information

If you have questions or need assistance:

* **Phone:**  [+34 971 722 667](tel:+34971722667) (Mon–Fri, 09:00–17:00)
* **Email:** [accessibility@marsenses.com](mailto:accessibility@marsenses.com)
* **Whatsapp:**  [+34 634 134 414](https://wa.me/34634134414) (Mon-Fri, 11:00–13:00).
* **Contact form (all fields are mandatory):**

Your first name and surname

Your email address (format: ejemplo@dominio.com)

Phone number (including your country's international dialling code)

Inquiry

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Contact

MarSenses Hotels & Homes

Gremi Forners 8, 1º, Pt 13; 07009.   
 Polígono de Son Castelló. Palma de Mallorca

[+34 971 72 26 67](tel:+34971722667)

[hola@marsenses.com](mailto:hola@marsenses.com)

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Accommodation

* [MarSenses Paradise Club Hotel \*\*\*\*   Carrer Circumval·lació, 313, 07769 Cala en Bosc, Illes Balears](/en/hotels/marsenses-paradise-club-hotel)
* [MarSenses Puerto Pollensa Hotel & Spa \*\*\*\* +18   Carrer de Formentor, 73, 07470 Pollença, Illes Balears](/en/hotels/marsenses-puerto-pollensa-hotel-spa)
* [MarSenses Ferrera Blanca Hotel Family \*\*\*\*  Carrer sa Partió, 1, 07669 Cala D'or, Illes Balears](/en/hotels/marsenses-ferrera-blanca-hotel-family)
* [MarSenses Ferrera Blanca Hotel Adults Only \*\*\*\* +18  Carrer sa Partió, 1, 07669 Cala D'or, Illes Balears](/en/hotels/marsenses-ferrera-blanca-hotel-adults-only)
* [MarSenses Natura Olea Hotel \*\*\*\* +16   Carrer des Forn 29, 07669 Cala Ferrera, Cala d’Or, Illes Balears](/en/hotels/marsenses-natura-olea-hotel)
* [MarSenses Rosa del Mar Hotel & Spa \*\*\*\*  Av. de Cas Saboners, 3, 07181 Palmanova, Illes Balears](/en/hotels/marsenses-rosa-del-mar-hotel-spa)
* [Cas Metge Matas Villa by MarSenses   Camí Coanegra, 07320 Santa Maria del Camí, Illes Balears](/en/hotels/cas-metge-matas-villa-by-marsenses)

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