FAQ • MarSenses Puerto Pollensa Hotel & Spa in Puerto de Pollensa [Skip to content](#main-content)[Skip to booking](#) Sports hotel Adults-only hotel (18+) Adults-only hotel (16+) Family hotel Wellness hotel All-inclusive hotel Find out more opens in a new tab Read the article [Skip to main content](#skipToContent) * ![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) * Accomodation + [MarSenses Paradise Club Hotel \*\*\*\*](/en/hotels/marsenses-paradise-club-hotel) + [MarSenses Puerto Pollensa Hotel & Spa \*\*\*\* +18](/en/hotels/marsenses-puerto-pollensa-hotel-spa) + [MarSenses Ferrera Blanca Hotel Family \*\*\*\*](/en/hotels/marsenses-ferrera-blanca-hotel-family) + [MarSenses Ferrera Blanca Hotel Adults Only \*\*\*\* +18](/en/hotels/marsenses-ferrera-blanca-hotel-adults-only) + [MarSenses Rosa del Mar Hotel & Spa \*\*\*\*](/en/hotels/marsenses-rosa-del-mar-hotel-spa) + [MarSenses Natura Olea Hotel \*\*\*\* +16](/en/hotels/marsenses-natura-olea-hotel) + [Cas Metge Matas Villa](/en/hotels/cas-metge-matas-villa-by-marsenses) * [Experiences](/en/experiences) + [Wellness](/en/experiences/wellness) + [Families](/en/experiences/families) + [Gastronomy](/en/experiences/gastronomy) + [Adults Only](/en/experiences/adults-only) + [All Inclusive](/en/experiences/all-inclusive) + [Sports](/en/experiences/sports) * [Destinations](/en/destinations) + [Mallorca](/en/destinations/mallorca) + [Menorca](/en/destinations/menorca) * [Care by MarSenses](/en/care) * [Blog](https://marsensescorporate.com/blog "opens in a new tab") * [Insurance](/en/corporate/insurance) * [Transfers and Activities](https://triggle.app/R4ajY1QW "opens in a new tab") * [Offers](/en/offers) * [Accessibility](/en/accessibility) * ![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) * ![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) * ![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) * ![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) * ![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) * ![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) * ![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) * ![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) * ![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) * ![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) * ![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) * [![Ir a inicio de la página](/en/dam/jcr:0081e253-0ad2-403b-8dca-fd3d4171308c/ic-home.svg)](/en/) * Accomodation + [![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) MarSenses Ferrera Blanca Hotel Family \*\*\*\*](/en/hotels/marsenses-ferrera-blanca-hotel-family) + [![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) MarSenses Rosa del Mar Hotel & Spa \*\*\*\*](/en/hotels/marsenses-rosa-del-mar-hotel-spa) + [![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) MarSenses Paradise Club Hotel \*\*\*\*](/en/hotels/marsenses-paradise-club-hotel) + [![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) MarSenses Ferrera Blanca Hotel Adults Only \*\*\*\* +18](/en/hotels/marsenses-ferrera-blanca-hotel-adults-only) + [![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) MarSenses Puerto Pollensa Hotel & Spa \*\*\*\* +18](/en/hotels/marsenses-puerto-pollensa-hotel-spa) + [![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) MarSenses Natura Olea Hotel \*\*\*\* +16](/en/hotels/marsenses-natura-olea-hotel) + [![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) Cas Metge Matas Villa](/en/hotels/cas-metge-matas-villa-by-marsenses) * [Accessibility](/en/accessibility) * [Care](/en/care) * [Offers](/en/offers) ![](/en/dam/jcr:b846c8da-fdd2-4560-9ce2-ae2d8ebf1b33/logo-marsenses-blanco.2025-09-08-11-18-38.png) English * [Deutsch](/de/hotels/marsenses-puerto-pollensa-hotel-spa/faq) * [Português](/pt/hoteis/marsenses-puerto-pollensa-hotel-spa/faq) * [English](/en/hotels/marsenses-puerto-pollensa-hotel-spa/faq) * [Italiano](/it/hotel/marsenses-puerto-pollensa-hotel-spa/faq) * [Français](/fr/hotels/marsenses-puerto-pollensa-hotel-spa/faq) * [Español](/hoteles/marsenses-puerto-pollensa-hotel-spa/faq) ![](/en/dam/jcr:56c2fabd-b328-4b2d-96e9-5ef4b29c22a4/hero-faq-marsenses-puerto-pollensa-hotel-spa.2025-10-07-13-12-03.webp) Frequently Asked Questions * ![Hotel Wellness](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) Wellness * ![Hotel for athletes](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) Sports * ![Hotel for guests over 18 years of age](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) Over 18 years old 1. 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In this section you will find useful information for your holidays in Puerto Pollensa, we are waiting for you! How can I contact the MarSenses Puerto Pollensa & Spa hotel? To reach the hotel staff, please find the details for each department below: **Reservation** Email: [reservas@marsenses.com](mailto:reservas@marsenses.com) Phone: [+34971722667](tel:+34971722667) Toll-Free #: Not available SMS: Not available Is there a spa at MarSenses Puerto Pollensa & Spa hotel ? Our spa is open six days a week from 10:00 to 18:00 and access is free of charge. It has a hydromassage, Finnish sauna, Turkish bath, and a wide range of treatments at an additional cost. The use of caps and slippers is compulsory. You can bring your own, but if you want, the cap and slippers cost 6 EUR each +info: [here](https://qt.im/2V4) Do you accept kids at MarSenses Puerto Pollensa & Spa hotel ? Our property is adults only. We do not accept guests under the age of 18. Is there a restaurant in MarSenses Puerto Pollensa & Spa hotel ? Definitely, MarSenses Puerto Pollensa Hotel & Spa has 2 restaurants: **Restaurant Restaurant:** • International, Buffet • Open 7/7. • Closed from 27-OCT to 03-APR. • Opening times:  • from 18:30 to 21:00. • Price range: $$ • Open for hotel residents only. • Reservation is not mandatory. • Kids not accepted. • Lunch boxes are not available. • Max capacity: 154 pax. • Pets are not accepted in the restaurant. • Our restaurant doesn’t provide specific equipments for kids & babies • Dress code: Informal / Business  • For Her: Business suit or business style dress with heels.  • For Him: Business suit with tie, or trousers with a sports jacket and shirt and tie with smart shoes (Oxford or Derby style). [Restaurant Restaurant menu](https://qt.im/4WV) **Restaurant Snack Bar:** • International, Casual Dining • Open 7/7. • Closed from 27-OCT to 03-APR. • Opening times:  • from 12:30 to 15:00. • Price range: $$ • Open for hotel residents and visitors. • Reservation is not mandatory. • Kids not accepted. • Lunch boxes are not available. • Max capacity: 42 pax. • Pets are not accepted in the restaurant. • Our restaurant doesn’t provide specific equipments for kids & babies • Dress code: • Casual  • For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.  • For Him: T-shirt, jeans, khakis, cargos, polo shirt and sneakers. [Restaurant Snack Bar menu](https://qt.im/4WW) [Restaurant Snack Bar website](https://qt.im/2UZ) How can I provide feedback about my stay at the hotel MarSenses Puerto Pollensa & Spa? I'm sorry I can't help you any further, please contact our service centre by email at hola@marsenses.com Do rooms at MarSenses Puerto Pollensa & Spa hotel include a welcome tray, coffee machine or kettle? See our welcome tray options below: **All accommodations:** • **For Free**: Coffee machine, Coffee pods, Instant coffee, Purified water, Kettle, Tea bags, Milk powder, Sugar • **Not available**: Mineral water • Welcome tray refill: daily Is there a parking at MarSenses Puerto Pollensa & Spa hotel ? We don't have private car parking, however, it is very easy to park next to our hotel where there is usually plenty of space to find a place to park. The city doesn't charge any extra cost to park. We have as well great private bike storage where the bikes can be kept safe. What are MarSenses Puerto Pollensa & Spa hotel rate plans? We offer two types of accommodation: - Bed and breakfast. - Half board. Includes breakfast and dinner buffets. Drinks are not included with dinner. On the day of arrival, you may choose to upgrade to a higher category than the one you booked. Reception will inform you of availability and the price per day. How many rooms are there at MarSenses Puerto Pollensa & Spa hotel ? We have 116 rooms. (Room types for maximum 232 pax) **Suite**: 50 rooms • **Surface**: 30 to 30 m² • **Max occupancy per room**: 3 adults and 0 children • **Composition**: 1 bedrooms, 1 bathrooms, 1 living-room, 1 WC • **Equipment**: 1 double bed **or** 2 single beds and 1 sofa bed , TV **In room smoking is not allowed** **Junior Suite**: 22 rooms • **Surface**: 30 to 30 m² • **Max occupancy per room**: 2 adults and 0 children • **Composition**: 1 bedrooms, 1 bathrooms, 1 living-room, 1 WC • **Equipment**: 1 queen size bed **or** 2 single beds , TV **In room smoking is not allowed** **Suite with Pool View**: 30 rooms • **Surface**: 30 to 30 m² • **Max occupancy per room**: 3 adults and 0 children • **Composition**: 1 bedrooms, 1 bathrooms, 1 living-room, 1 WC • **Equipment**: 1 double bed **or** 2 single beds and 1 sofa bed , TV **In room smoking is not allowed** **Junior Suite with Pool View**: 10 rooms • **Surface**: 30 to 30 m² • **Max occupancy per room**: 2 adults and 0 children • **Composition**: 1 bedrooms, 1 bathrooms, 1 living-room, 1 WC • **Equipment**: 1 queen size bed **or** 2 single beds , TV **In room smoking is not allowed** **Universal Suite**: 4 rooms • **Surface**: 34 to 34 m² • **Max occupancy per room**: 3 adults and 0 children • **Composition**: 1 bedrooms, 1 living-room, 1 bathroom with WC • **Equipment**: TV **In room smoking is not allowed** Is there a swimming pool at MarSenses Puerto Pollensa & Spa hotel ? There is 1 main, outdoor, non-heated pool for all guests. It has a jacuzzi area on the side. Around the pool there are sun loungers, parasols and a snack bar ([here](https://qt.im/4Yj).) Open every day and with lifeguard service from 10hto 19h from June to September and until 18h for the rest of the year. For more info, click [HERE](https://qt.im/4Yj). Are rooms at MarSenses Puerto Pollensa & Spa hotel equipped with a shower, bath, or hot tub ? Suite have a shower. Junior Suite have a shower and bathtub. Suite with Pool View have a shower. Junior Suite with Pool View have a bathtub and shower. To make a specific room request: If you have not booked yet: please indicate your request in the "comment" section when booking. If you have already booked, please refer to the procedure below: Sorry, this hotel does not offer a choice of room numbers. If you have any requests or specific needs you can share them in your reservation and the hotel team will do their best to accommodate your needs. Does MarSenses Puerto Pollensa & Spa hotel have special offers, gift boxes or vouchers? - We have offers throughout the year. You can find them on the main page of our website [here](https://qt.im/2We) - Returning Guests: all guests receive a secret discount code by email after their stay. Use it in the promo code area of our reservation process. If you have lost it contact us by email or call. Is it possible to request a specific room(s) at the MarSenses Puerto Pollensa & Spa hotel? **To make a specific room request:** **If you have not booked yet:** please indicate your request in the "comment" section when booking **If you have already booked:** please refer to the procedure below: Sorry, this hotel does not offer a choice of room numbers. If you have any requests or specific needs you can share them in your reservation and the hotel team will do their best to accommodate your needs. What is supplied in the bathrooms at MarSenses Puerto Pollensa & Spa hotel ? **All of our bathrooms are equipped with:** Hair dryer, towels, soap, shower gel, shampoo and hair conditioner **Upon request:** **• For free:** Beach towels and pool towels **Not available:** Bathrobe, bedroom slippers, cotton swabs, toothbrush, toothpaste, shower cap, hairbrush, magnifying mirror and bidet What is the closest beach to MarSenses Puerto Pollensa & Spa hotel ? We are located 150 M away from the beach. The beach is public and is secured by lifeguards. We are 150 metres from the beach of Puerto de Pollensa. The beach is public and is supervised by lifeguards. You can use the hotel towels. The beach has paid services such as sun loungers, umbrellas, bars, restaurants, boat rental and activities for children, among others. + info: [here](https://qt.im/8mf) . Playa de Puerto Pollensa Carrer Hernán Cortés, 07470 Port de Pollença, Illes Balears, Spain The distance is 0.9 km from the property [Directions](https://www.google.com/maps/dir/?api=1&origin=Carrer+de+Formentor%2C+73%2C+07470+Pollen%C3%A7a%2C+Illes+Balears%2C+Spain&destination=Carrer+Hern%C3%A1n+Cort%C3%A9s%2C+07470+Port+de+Pollen%C3%A7a%2C+Illes+Balears%2C+Spain&travelmode=walking&hl=en-US) Are there any discount codes at MarSenses Puerto Pollensa & Spa hotel ? We offer a discount code only for our repeat guests. If you are a repeater and are thinking of making a reservation with MarSenses Hotels & Homes, please contact our reservations department hola@marsenses.com and we will provide you with the code. Does hotel MarSenses Puerto Pollensa & Spa offer private transfer to/from airports or train stations? We offer a private transfer to and from the airport and our hotel. Check options and fares here: [here](https://qt.im/d8a) Taxis from the airport cost approximately €80 on weekdays and €90 on weekends and at night. What is MarSenses Puerto Pollensa & Spa hotel star rating ? Our resort is part of MarSenses Hotels & Homes. - Star rating: 4 stars. - Service category: Upscale. More info [here](https://qt.im/jm9) How can I confirm my booking with the MarSenses Puerto Pollensa & Spa hotel? Once your booking is confirmed, in addition to a screen in your browser, you will receive a confirmation email. Please check your spam folder if you do not receive it within a few minutes. You can check the booking conditions here: [here](https://qt.im/hYQ) How can I modify my booking with the MarSenses Puerto Pollensa & Spa hotel? If you wish to modify your booking, please click on the shopping cart at the top right hand side of [here](https://qt.im/2We) ![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) Contact MarSenses Hotels & Homes Gremi Forners 8, 1º, Pt 13; 07009. Polígono de Son Castelló. Palma de Mallorca [+34 971 72 26 67](tel:+34971722667) [hola@marsenses.com](mailto:hola@marsenses.com) ![award best place to work 2025](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) Accommodation * [MarSenses Paradise Club Hotel \*\*\*\* Carrer Circumval·lació, 313, 07769 Cala en Bosc, Illes Balears](/en/hotels/marsenses-paradise-club-hotel) * [MarSenses Puerto Pollensa Hotel & Spa \*\*\*\* +18 Carrer de Formentor, 73, 07470 Pollença, Illes Balears](/en/hotels/marsenses-puerto-pollensa-hotel-spa) * [MarSenses Ferrera Blanca Hotel Family \*\*\*\* Carrer sa Partió, 1, 07669 Cala D'or, Illes Balears](/en/hotels/marsenses-ferrera-blanca-hotel-family) * [MarSenses Ferrera Blanca Hotel Adults Only \*\*\*\* +18 Carrer sa Partió, 1, 07669 Cala D'or, Illes Balears](/en/hotels/marsenses-ferrera-blanca-hotel-adults-only) * [MarSenses Natura Olea Hotel \*\*\*\* +16 Carrer des Forn 29, 07669 Cala Ferrera, Cala d’Or, Illes Balears](/en/hotels/marsenses-natura-olea-hotel) * [MarSenses Rosa del Mar Hotel & Spa \*\*\*\* Av. de Cas Saboners, 3, 07181 Palmanova, Illes Balears](/en/hotels/marsenses-rosa-del-mar-hotel-spa) * [Cas Metge Matas Villa by MarSenses Camí Coanegra, 07320 Santa Maria del Camí, Illes Balears](/en/hotels/cas-metge-matas-villa-by-marsenses) Follow us * [MarSenses Corporate](https://www.marsensescorporate.com/en "Opens in a new tab") * [FAQ](/en/faq) * [Care by MarSenses](/en/care) * [Professionals](https://pro.marsenses.com/ "Opens in a new tab") * [Work at MarSenses](https://trabajo.marsenses.com/ "Opens in a new tab") * [Blog](https://blog.marsenses.com/ "Opens in a new tab") * [Transfers and Activities](https://triggle.app/51GVQuNt "Opens in a new tab") * [Contact](/en/corporate/contact) * [Insurance](/en/corporate/insurance) * [Whistleblowing Channel](https://marsenses.canaldenunciasanonimas.com/home "Opens in a new tab") * [Sitemap](/en/site-map) * [Legal Notice](/en/data-protection#legal-notice) * [Data Protection](/en/data-protection#data-protection) * [Booking Conditions](/en/data-protection#reservation-conditions) * [Cookies Policy](/en/data-protection#cookies-policy) * [Accessibility statement](/en/accessibility/accessibility-statement) Made with by [![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=)](https://www.hotetec.com/)