Frequently asked questions
FAQ
Our FAQ's will provide you with useful information for your holiday, whether it's about rates, services or other important aspects, check them out here and solve all your doubts!
To reach the hotel staff, please find the details for each department below:
Reservation
Email: reservas@marsenses.com
Phone: +34971722667
Toll-Free #: Not available
SMS: Not available
Reservation
Email: reservas@marsenses.com
Phone: +34971722667
Toll-Free #: Not available
SMS: Not available
We offer two types of accommodation:
- Bed and breakfast.
- Half board. Includes breakfast and dinner buffets. Drinks are not included with dinner.
On the day of arrival, you may choose to upgrade to a higher category than the one you booked. Reception will inform you of availability and the price per day.
- Bed and breakfast.
- Half board. Includes breakfast and dinner buffets. Drinks are not included with dinner.
On the day of arrival, you may choose to upgrade to a higher category than the one you booked. Reception will inform you of availability and the price per day.
Our property is adults only. We do not accept guests under the age of 16.
Definitely, MarSenses Natura Olea Hotel has 2 restaurants:
Restaurant Restaurant Buffet:
• International, Buffet
• Open 7/7.
• Open all year.
• Price range: $$
• Open for hotel residents only.
• Reservation is not mandatory.
• Kids not accepted.
• Lunch boxes are not available.
• Max capacity: 80 pax.
• Pets are not accepted in the restaurant.
• Our restaurant doesn’t provide specific equipments for kids & babies
• No dress code is required
Restaurant Restaurant Buffet website
Restaurant Natura Olea Restaurant:
• International, Casual Dining
• Open 7/7.
• Closed from 01-MAY to 30-APR.
• Opening times:
• from 11:00 to 23:30.
• Price range: $$$
• Open for hotel residents and visitors.
• Reservation is not mandatory.
• Kids friendly.
• Lunch boxes are not available.
• Max capacity: 60 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
• Kids menu
• High chairs
• No dress code is required
Restaurant Natura Olea Restaurant website
Restaurant Restaurant Buffet:
• International, Buffet
• Open 7/7.
• Open all year.
• Price range: $$
• Open for hotel residents only.
• Reservation is not mandatory.
• Kids not accepted.
• Lunch boxes are not available.
• Max capacity: 80 pax.
• Pets are not accepted in the restaurant.
• Our restaurant doesn’t provide specific equipments for kids & babies
• No dress code is required
Restaurant Restaurant Buffet website
Restaurant Natura Olea Restaurant:
• International, Casual Dining
• Open 7/7.
• Closed from 01-MAY to 30-APR.
• Opening times:
• from 11:00 to 23:30.
• Price range: $$$
• Open for hotel residents and visitors.
• Reservation is not mandatory.
• Kids friendly.
• Lunch boxes are not available.
• Max capacity: 60 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
• Kids menu
• High chairs
• No dress code is required
Restaurant Natura Olea Restaurant website
Have a look at our swimming pools list below:
•Main pool:
- Outdoor
- Smoking not allowed
- Wheelchair accessible
- Wheelchair ramp/lift available
- Pets are not allowed in this area
- Open from 02-MAY to 02-NOV
- Non-heated
- No age restriction
- Size: L:20 M, W:5 M, D:140 CM
- Access is free for hotel residents
-Access is not free for hotel restaurant customers
- Open to public: No
- No time limit
- Max capacity: 100 pax
- Reservation is not mandatory
- Shower: Yes
- Seawater: No
- Chlorine: Yes
- Swimming caps: not mandatory
- Inflatables: not allowed
- Life jacket for kids: No
- Burkini: not allowed
More info here
•Exclusive Pool:
- Outdoor
- Smoking not allowed
- Wheelchair not accessible
- Wheelchair ramp/lift not available
- Pets are not allowed in this area
- Open from 02-MAY to 02-NOV
- Non-heated
- No age restriction
- Size: L:15 M, W:4 M, D:140 CM
- Access is free for hotel residents
-Access is not free for hotel restaurant customers
- Open to public: No
- No time limit
- Max capacity: 60 pax
- Reservation is not mandatory
- Shower: Yes
- Seawater: No
- Chlorine: Yes
- Swimming caps: not mandatory
- Inflatables: not allowed
- Life jacket for kids: No
- Burkini: not allowed
More info here
•Main pool:
- Outdoor
- Smoking not allowed
- Wheelchair accessible
- Wheelchair ramp/lift available
- Pets are not allowed in this area
- Open from 02-MAY to 02-NOV
- Non-heated
- No age restriction
- Size: L:20 M, W:5 M, D:140 CM
- Access is free for hotel residents
-Access is not free for hotel restaurant customers
- Open to public: No
- No time limit
- Max capacity: 100 pax
- Reservation is not mandatory
- Shower: Yes
- Seawater: No
- Chlorine: Yes
- Swimming caps: not mandatory
- Inflatables: not allowed
- Life jacket for kids: No
- Burkini: not allowed
More info here
•Exclusive Pool:
- Outdoor
- Smoking not allowed
- Wheelchair not accessible
- Wheelchair ramp/lift not available
- Pets are not allowed in this area
- Open from 02-MAY to 02-NOV
- Non-heated
- No age restriction
- Size: L:15 M, W:4 M, D:140 CM
- Access is free for hotel residents
-Access is not free for hotel restaurant customers
- Open to public: No
- No time limit
- Max capacity: 60 pax
- Reservation is not mandatory
- Shower: Yes
- Seawater: No
- Chlorine: Yes
- Swimming caps: not mandatory
- Inflatables: not allowed
- Life jacket for kids: No
- Burkini: not allowed
More info here
You can hire a shared or private transfer from the airport to our hotel and vice versa, either one-way or round trip.
For more info, click HERE.
For more info, click HERE.
We are sorry, we don't have a parking lot.
Most of our guests park on the street. It is free 24/7.
Unfortunately we do not have a valet parking service.
Electric cars:
Unfortunately we do not have an electric vehicle charging station.
Bike parking:
We do not have a bike parking area in the property.
Most of our guests park on the street. It is free 24/7.
Unfortunately we do not have a valet parking service.
Electric cars:
Unfortunately we do not have an electric vehicle charging station.
Bike parking:
We do not have a bike parking area in the property.
Check in starts at 15:00 (Reception closes at 22:00). However, if you arrive early, we will try to give you the room key as soon as it is ready.
So that you can enjoy your vacation as soon as you arrive, we can store your luggage in our luggage room.
So that you can enjoy your vacation as soon as you arrive, we can store your luggage in our luggage room.
Please send an email to: reservas@marsenses.com with the following information:
• Your selected meal plan
• Reservation or accommodation number
• Phone number
• Email address
• Your selected meal plan
• Reservation or accommodation number
• Phone number
• Email address
• Restaurant Buffet:
No reservations are allowed at this restaurant.
• Natura Olea Restaurant:
If you wish to make a booking at the restaurant, please call +34 871 73 39 72 directly.
No reservations are allowed at this restaurant.
• Natura Olea Restaurant:
If you wish to make a booking at the restaurant, please call +34 871 73 39 72 directly.
SuperiorApartment, The Humane Room, Superior Apartment Pool View, Superior Apartment Pool Access, SwimUp Superior Apartment and 2 Bedroom Apartment with private garden have a kitchen area equipped with the following amenities only: microwave, refrigerator, freezer, sink, plates, glasses, cutlery, dishes, dishcloths, frying pan and saucepan.
SuperiorApartment rooms have 2 single beds(90x190cm) and 1 sofa bed(150x190cm)
The Humane Room rooms have 1 king size bed(200x20cm) and 1 sofa bed(150x190cm)
Superior Apartment Pool View rooms have 1 queen size bed(180x190cm) or 2 single beds(90x190cm) and 1 sofa bed(150x190cm)
Superior Apartment Pool Access rooms have 1 queen size bed(180x190cm) or 2 sofa beds(150x190cm) and 1 sofa bed(150x190cm)
SwimUp Superior Apartment rooms have 1 queen size bed(180x190cm) or 2 sofa beds(150x190cm) and 1 sofa bed(150x190cm)
2 Bedroom Apartment with private garden rooms have 1 queen size bed(180x190cm) and 2 single beds(90x190cm) and 1 sofa bed(150x190cm)
Bed guards for children are not available.
Mattresses:
• Mattress type: Innerspring.
Pillows:
• Pillow type: Synthetic.
The Humane Room rooms have 1 king size bed(200x20cm) and 1 sofa bed(150x190cm)
Superior Apartment Pool View rooms have 1 queen size bed(180x190cm) or 2 single beds(90x190cm) and 1 sofa bed(150x190cm)
Superior Apartment Pool Access rooms have 1 queen size bed(180x190cm) or 2 sofa beds(150x190cm) and 1 sofa bed(150x190cm)
SwimUp Superior Apartment rooms have 1 queen size bed(180x190cm) or 2 sofa beds(150x190cm) and 1 sofa bed(150x190cm)
2 Bedroom Apartment with private garden rooms have 1 queen size bed(180x190cm) and 2 single beds(90x190cm) and 1 sofa bed(150x190cm)
Bed guards for children are not available.
Mattresses:
• Mattress type: Innerspring.
Pillows:
• Pillow type: Synthetic.
If you wish to modify your booking, please click on the shopping cart at the top right hand side here
If you have any problems, please contact us at reservas@marsenses.com or call +34 971 722 667.
If you have any problems, please contact us at reservas@marsenses.com or call +34 971 722 667.
The front desk is open from 08:00 to 22:00
See our welcome tray options below:
All accommodations:
• For Free: Coffee machine, Coffee pods, Instant coffee, Purified water, Kettle, Tea bags, Milk powder, Sugar
• Not available: Nescafé, Mineral water
• Welcome tray refill: supplied on arrival only
All accommodations:
• For Free: Coffee machine, Coffee pods, Instant coffee, Purified water, Kettle, Tea bags, Milk powder, Sugar
• Not available: Nescafé, Mineral water
• Welcome tray refill: supplied on arrival only
To submit your feedback, please send an email to: hola@marsenses.com with the following information, we will get back to you as soon as possible:
• Reservation or accommodation number (if you have one)
• Request
• Email address
• Phone number
• Reservation or accommodation number (if you have one)
• Request
• Email address
• Phone number
We are able to accommodate special requests
The following items are available:
- Champagne
- Fruit basket
- Chocolate
- Cake
- Birthday cake
- Flowers
- Balloons
- Decoration
- Wedding night
The following items are available:
- Champagne
- Fruit basket
- Chocolate
- Cake
- Birthday cake
- Flowers
- Balloons
- Decoration
- Wedding night
You can book a transfer from the airport to the hotel and vice versa, either one-way or round trip. Check options and prices here: here
To make a special request reservation, please send an email to: reservas@marsenses.com with the following information:
• Desired date
• Special request (please explain in few words your requirements)
• Reservation or accommodation number
• Email address
• Phone number
• Desired date
• Special request (please explain in few words your requirements)
• Reservation or accommodation number
• Email address
• Phone number
Our resort is part of MarSenses Hotels & Homes.
- Star rating: 4 stars.
- Service category: Upscale.
More info here
- Star rating: 4 stars.
- Service category: Upscale.
More info here