Universal Accessibility

At MarSenses Hotels & Homes, we are committed to ensuring that every guest can enjoy a comfortable, safe and independent stay. Below you will find practical information about reaching the hotel, accessing facilities, and using our support services and accessible products. Our goal is to make your stay as smooth and enjoyable as possible.

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How to Reach the Hotel

Taxi: The most convenient public transport option. You can request a taxi by calling +34 971 703 529.

Bus: Take the A51 line from the airport to Campos (La Verge 2 stop), then transfer to line 515 to Cala Esmeralda in Cala d’Or, located 350m from the hotel. Please note that not all buses have accessible ramps.

Private Transfer: You can book a private transfer here , by phone at +34 871 551 785 or by email at callcenter.webspain@mtsglobe.com.

The hotel entrance has a ramp, and access inside is via automatic doors.

Reception

Our 24-hour reception is a spacious, open area featuring with a hearing loop at the desk. Check-in at table upon request is available upon request.

Please note: our staff do not speak sign language, and Braille transcriptions are not currently available.

We have Accessibility Ambassadors available throughout your stay. They are identified with the international accessibility symbol and can also communicate via WhatsApp for written requests.

You can also contact reception directly from your room by dialling 9.

Available Support Products (on request)

Toilet seat raiser (view technical specifications ).
Assistance button (view technical specifications ).
Shower chair (view technical specifications ).

Common Areas

Below you will find information about the hotel’s main facilities and accessible spaces, designed to support a comfortable and inclusive holiday experience in Mallorca.

Main Pool

Access is via the lift from the reception. The pool features water access using a portable pool chair (view technical specifications ) and is surrounded by a spacious sun terrace with loungers. Priority loungers for guests with reduced mobility are clearly identified with the international accessibility symbol.

Buffet Restaurant

Located in a separate building within the accessible route. Access is via a ramp with a gradient exceeding 12%. For this reason, assistance buttons are available at both the beginning and the end of the ramp.

Assistance is available upon request. Tables for guests with reduced mobility are identified with the international accessibility symbol.

Sensiland

Access is from the exterior of the hotel via a ramp. This area includes two swimming pools: one with water slides and a second shallow pool with ramp access into the water. It is surrounded by a large sun terrace with loungers, including priority loungers for guests with reduced mobility, clearly marked with the international accessibility symbol. The Sensibar is located next to these pools.

Sensibar

This snack bar provides tables reserved for guests with reduced mobility, identified with the international accessibility symbol.

Gym

Access is via lift. The gym is currently not fully adapted.

Sensory Room

Located next to the gym, the room has an access door with a minimum clear width of 90 cm. Guided group activities take place here, and the room may also be used individually in specific situations. Please enquire at reception for further information.

Adapted Public Toilets

Located next to the gym and the multi-sensory room.

Adapted Rooms

We offer six Universal Suites located on the ground floor in Blocks G and J, providing accessible accommodation in Mallorca designed for comfort, safety and independence.

Each suite includes a bedroom with an ensuite bathroom equipped with a step-free shower. There is also a separate living area with a trundle-style sofa bed measuring 190 cm. When the sofa bed is extended, a full 150 cm turning circle cannot be guaranteed. All suites have access to a private terrace.

Guests travelling with an assistance dog will receive a welcome kit including a large dog bed, food bowl, water bowl and waste bags, available upon request.

Room Features:

The entrance door to the suite is automatic, with a minimum clear opening of 90 cm. All suites are equipped with double beds measuring 160 x 200 cm and 50 cm in height. Transfer is possible from both sides and can be adapted to the guest’s preference, which may be specified in the booking comments. Access to the terrace has a maximum step of 1.5 cm, which can be managed with a portable ramp upon request.

Bathroom Features:

The bathroom includes a step-free shower with grab rails. A mobile shower trolley with gel and shampoo is available upon request.

The shower and toilet are separated by translucent glass with a sliding door, creating individual spaces with a minimum turning radius of 120 cm.

The toilet height ranges between 45 and 50 cm, with unilateral transfer space to the left in all suites.

A shower chair is available in each suite upon request, with two models to choose from, with wheels (view technical specifications ) or without wheels (view technical specifications ), and includes an alarm system. Requests can be made at the time of booking or before arrival.

Here you can view images of the adapted rooms.