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Faq

Our FAQ's will provide you with useful information for your holiday, whether it's about rates, services or other important aspects, check them out here and solve all your doubts!

Our resort is part of MarSenses Hotels & Homes.
- Star rating: 4 stars.
- Service category: Upscale.
More info here
Cancellation is free of charge up to 5 days before the day of check-in.
Between 4 days and 24 hours before check-in, cancellation will be charged 50% of the reservation value.
Cancellation with less than 24 hours notice or non-arrival at the hotel (No Show) has a penalty of 75% of the reservation.
The flexible package includes travel assistance insurance.
We do not have a loyalty program but we offer special attentions and exclusive discounts to our returning guests only.
If you are a returning guest and do not have your discount code, please send an email to reservas@marsenses.com or call to +34 971 722 667.
These are the advantages of booking direct with us:
• Courtesy water
• Upgrade to Premium All inclusive
• Free safe
Opening dates:
- Puerto Pollensa, Ferrera Blanca Family and Rosa del Mar: March 22 to November 2.
- Ferrera Blanca Adults Only: April 19 to November 2.
- Paradise Club: April 26 to November 2.
- Natura Olea: May 2 to November 2.
Depending on the rate you select, payment will either be upon reservation or check-in.
At check-in, you will need a valid credit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.

We accept the following payment methods:
• Visa
• MasterCard
• American Express
• Bank transfer

We accept cash payments at the front desk.
All means of payment not listed above are considered unacceptable.
• You need a valid credit card as a guarantee to book your stay online. If you do not have a credit card, please get in touch with us.
• We do not require a security deposit. Please note that if you have chosen the prepaid option, you will be required to pay the total amount in advance.
• We do not accept installment payments.
• We do not accept payments made for someone else.
Tipping policy
• Our standard prices include 5% service tax.
• Tipping is customary.
• Tipping is optional.
• Suggested tipping: 10%
• Tips are in cash or card.
We offer a 10% discount to travel agencies. You can register in our Area for Professionals. Go to the My Booking section of our website or click here

If you are not registered, you can do it here
- We have offers throughout the year. You can find them on the main page of our website here
- Returning Guests: all guests receive a secret discount code by email after their stay. Use it in the promo code area of our reservation process.
If you have lost it contact us by email or call.
In the Balearic Islands there is a Sustainable Tourism Tax that is not included in the price of the room. According to the current regulations, it must be charged at the hotel on the day of arrival and the cost varies according to length of your stay, age and season. You can check the rates at the following link: here
At MarSenses Natura Olea we offer 2 rates :
-Room Only
- Bed and Breakfast Inclusive

Upgrade to TI Premium when booking directly on marsenses.com
Please send an email to: reservas@marsenses.com with the following information:
 • Your selected meal plan
 • Reservation or accommodation number
 • Phone number
 • Email address
The check-in starts at 15:00. In any case, if you arrive in advance, we will try to give you the room key as soon as it is ready.
To be able to enjoy your vacation as soon as you arrive, we can store your belongings in our luggage room.
To request a late checkout, please send an email to: reservas@marsenses.com with the following information:
 • Your check out date
 • Desired check out time
 • Reservation or accommodation number
 • Phone number
 • Email address
To request a late checkout, please send an email to: reservas@marsenses.com with the following information:
 • Your check out date
 • Desired check out time
 • Reservation or accommodation number
 • Phone number
 • Email address
Secure luggage storage is available for all our guests for free before check-in and after check-out.
The front desk is open from 08:00 to 22:00
Breakfast is served daily from 07:00 to 12:00.
The breakfast is served in Natura Olea Restaurant.

We cannot serve breakfast in room.
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Contact

Gremi Forners 8, 1º, Pt 13; 07009.
Polígono de Son Castelló. Palma de Mallorca