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Faq

Our FAQ's will provide you with useful information for your holiday, whether it's about rates, services or other important aspects, check them out here and solve all your doubts!

Check in starts at 15:00 (Reception closes at 22:00). However, if you arrive early, we will try to give you the room key as soon as it is ready.
So that you can enjoy your vacation as soon as you arrive, we can store your luggage in our luggage room.
Have a look at our swimming pools list below:
Main pool:
- Outdoor
- Smoking not allowed/ Wheelchair not accessible/ Wheelchair ramp/lift not available
- Open all year
- Non-heated
- No age restriction
- Size: L:20 M, W:5 M and D:140 CM
- Access is free for our guests
- Open to public: No
- No time limit
- Max capacity: 100 pax
- Reservation is not mandatory
- Seawater: No
- Chlorine: Yes
- Swimming caps: not mandatory
- Inflatables: not allowed
- Burkini: not allowed
L-Shaped Pool:
- Outdoor
- Smoking not allowed/ Wheelchair not accessible/ Wheelchair ramp/lift not available
- Open all year
- Non-heated
- No age restriction
- Size: L:15 M, W:4 M and D:140 CM
- Access is free for our guests
- Open to public: No
- No time limit
- Max capacity: 60 pax
- Reservation is not mandatory
- Seawater: No
- Chlorine: Yes
- Swimming caps: not mandatory
- Inflatables: not allowed
- Burkini: not allowed
Definitely, MarSenses Natura Olea has a restaurant:


• Restaurant Natura Olea Restaurant:
 • International, Casual Dining
 • Open 7/7.
 • Closed from 03/11 to 01/05.
• Opening times:
 • from 07:00 to 23:30.
 • Price range: $$
• Open for hotel residents and visitors.
• Lunch boxes are not available.
• Max capacity: 60 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
 • Kids menu
 • High chairs
• No dress code is required
The front desk is open from 08:00 to 22:00
We have 70 rooms.
(Max 150 Pax)
• 33 Apartment of 40 m² with a capacity of up to 4 guest(s).
• 15 Apartment Pool View of 40 m² with a capacity of up to 4 guest(s).
• 12 Superior Apartment Pool View of 40 m² with a capacity of up to 4 guest(s).
• 4 Superior Apartment Pool Access of 40 m² with a capacity of up to 4 guest(s).
• 4 SwimUp Superior Apartment of 40 m² with a capacity of up to 4 guest(s).
• 2 2 Bedroom Apartment with private garden of 75 m² with a capacity of up to 6 guest(s).
• Main amenities: mini bar, TV, air conditionner, non smoking.
At MarSenses Natura Olea we offer 2 rates :
-Room Only
- Bed and Breakfast Inclusive

Upgrade to TI Premium when booking directly on marsenses.com
Breakfast is served daily from 08:00 to 10:30.
The breakfast is served in Natura Olea Restaurant.

We cannot serve breakfast in room.
All rooms have a kitchen area equipped with the following amenities: microwave, refrigerator, freezer, sink, plates, glasses, cutlery, dishes, dishcloths, frying pan and saucepan.
The hotel does not have a parking space for vehicles. However, in the vicinity of the hotel, there are usually no problems with parking space as it is located in a low-traffic area. Parking is free of charge.
To view photos of the establishment, please click on this LINK.
Children are welcome.
Children up to 2 years old can stay with their parents for free.
Kids price applies for children:
•between 3 and 12 years old (50% of adult price).
Adult rate applies from 13 years old.
Our prices for adults and kids vary based on seasonality. Please request a price simulation to see the best price available for your dates.
We don't offer a kids club.
We are sorry, but we don't have a fun zone.
Children under the age of 18 must always be accompanied by their family or legal guardians.
Please email us for more details: hola@marsenses.com.
Available on request for free: Iron & ironing board.

Not available: Clothes steamer.
To submit your feedback, please send an email to: hola@marsenses.com with the following information, we will get back to you as soon as possible:
 • Reservation or accommodation number (if you have one)
 • Request
 • Email address
 • Phone number
Departure must be before 12:00. If you book through our website, you can request a late check-out free of charge subject to availability.
If you have booked through a third party, please contact us for availability and prices.
Apartment rooms have 2 single beds(90x190cm) and 1 sofa bed(150x190cm)
Apartment Pool View rooms have 2 single beds(90x190cm) and 1 sofa bed(150x190cm)
Superior Apartment Pool View rooms have 1 single bed(90x190cm) and 1 queen size bed(180x190cm) 1 sofa bed(150x190cm) and
Superior Apartment Pool Access rooms have 1 queen size bed(180x190cm) and 1 sofa bed(150x190cm)
SwimUp Superior Apartment rooms have 1 queen size bed(180x190cm) and 1 sofa bed(150x190cm)
2 Bedroom Apartment with private garden rooms have 1 queen size bed(180x190cm) and 1 single bed(90x190cm) 1 sofa bed(150x190cm) and

Mattresses:
  • Mattress type: Innerspring.

Pillows:
  • Pillow type: Synthetic.
We are sorry but there is no lift.
Our property has 5 floors.
Apartment: Any floor
Apartment Pool View: Any floor
Superior Apartment Pool View: Any floor
Superior Apartment Pool Access: Lower floors
SwimUp Superior Apartment: Ground floor
2 Bedroom Apartment with private garden: Ground floor
We are able to accommodate special requests
The following items are available:
- Champagne
- Fruit basket
- Chocolate
- Cake
- Birthday cake
- Flowers
- Balloons
- Decoration
- Wedding night
See our welcome tray options below:
All accommodations:
For Free: Coffee machine, Mineral water, Kettle, Milk powder, Sugar
On request: Nescafé, Tea bags
• Welcome tray refill: daily
Unfortunately we do not have the right infrastructure for wheelchair access.
For more details on our infrastructure, please contact us by email at hola@marsenses.com.
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Contact

Gremi Forners 8, 1º, Pt 13; 07009.
Polígono de Son Castelló. Palma de Mallorca