FAQ • MarSenses Natura Olea Hotel in Cala d’Or [Skip to content](#main-content)[Skip to booking](#) Sports hotel Adults-only hotel (18+) Adults-only hotel (16+) Family hotel Wellness hotel All-inclusive hotel Find out more opens in a new tab Read the article [Skip to main content](#skipToContent) * ![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) * Accommodation + [MarSenses Paradise Club Hotel \*\*\*\*](/en/hotels/marsenses-paradise-club-hotel) + [MarSenses Puerto Pollensa Hotel & Spa \*\*\*\* +18](/en/hotels/marsenses-puerto-pollensa-hotel-spa) + [MarSenses Ferrera Blanca Hotel Family \*\*\*\*](/en/hotels/marsenses-ferrera-blanca-hotel-family) + [MarSenses Ferrera Blanca Hotel Adults Only \*\*\*\* +18](/en/hotels/marsenses-ferrera-blanca-hotel-adults-only) + [MarSenses Rosa del Mar Hotel & Spa \*\*\*\*](/en/hotels/marsenses-rosa-del-mar-hotel-spa) + [MarSenses Natura Olea Hotel \*\*\*\* +16](/en/hotels/marsenses-natura-olea-hotel) + [Cas Metge Matas Villa](/en/hotels/cas-metge-matas-villa-by-marsenses) * [Experiences](/en/experiences) + [Wellness](/en/experiences/wellness) + [Families](/en/experiences/families) + [Gastronomy](/en/experiences/gastronomy) + [Adults Only](/en/experiences/adults-only) + [All Inclusive](/en/experiences/all-inclusive) + [Sports](/en/experiences/sports) * [Destinations](/en/destinations) + [Mallorca](/en/destinations/mallorca) + [Menorca](/en/destinations/menorca) * [Care by MarSenses](/en/care) * [Blog](https://marsensescorporate.com/blog "opens in a new tab") * [Insurance](/en/corporate/insurance) * [Transfers and Activities](https://triggle.app/R4ajY1QW "opens in a new tab") * [Offers](/en/offers) * [Accessibility](/en/accessibility) * ![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) * ![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) * ![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) * ![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) * ![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) * ![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) * ![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) * ![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) * ![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) * ![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) * ![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) * [![Ir a inicio de la página](/en/dam/jcr:0081e253-0ad2-403b-8dca-fd3d4171308c/ic-home.2026-01-28-15-55-07.svg)](/en/) * Accommodation + [![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) MarSenses Ferrera Blanca Hotel Family \*\*\*\*](/en/hotels/marsenses-ferrera-blanca-hotel-family) + [![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) MarSenses Rosa del Mar Hotel & Spa \*\*\*\*](/en/hotels/marsenses-rosa-del-mar-hotel-spa) + [![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) MarSenses Paradise Club Hotel \*\*\*\*](/en/hotels/marsenses-paradise-club-hotel) + [![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) MarSenses Ferrera Blanca Hotel Adults Only \*\*\*\* +18](/en/hotels/marsenses-ferrera-blanca-hotel-adults-only) + [![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) MarSenses Puerto Pollensa Hotel & Spa \*\*\*\* +18](/en/hotels/marsenses-puerto-pollensa-hotel-spa) + [![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) MarSenses Natura Olea Hotel \*\*\*\* +16](/en/hotels/marsenses-natura-olea-hotel) + [![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) Cas Metge Matas Villa](/en/hotels/cas-metge-matas-villa-by-marsenses) * [Accessibility](/en/accessibility) * [Care](/en/care) * [Offers](/en/offers) ![](/en/dam/jcr:b846c8da-fdd2-4560-9ce2-ae2d8ebf1b33/logo-marsenses-blanco.2025-09-08-11-18-38.png) Reservar English * [Español](/hoteles/marsenses-natura-olea-hotel/faq) * [English](/en/hotels/marsenses-natura-olea-hotel/faq) * [Deutsch](/de/hotels/marsenses-natura-olea-hotel/faq) * [Français](/fr/hotels/marsenses-natura-olea-hotel/faq) * [Português](/pt/hoteis/marsenses-natura-olea-hotel/faq) * [Italiano](/it/hotel/marsenses-natura-olea-hotel/faq) ![](/en/dam/jcr:ec4278ce-6c44-4518-b899-b4707f239a9c/hero-marsenses-natura-olea-hotel.webp) Frequently asked questions * ![Hotel for guests over 16 years old](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) +16 * ![Hotel for sports enthusiasts](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) Sport 1. [Home](/en/) 2. [Hotels](/en/hotels) 3. [MarSenses Natura Olea Hotel](/en/hotels/marsenses-natura-olea-hotel) 4. FAQ [Hotel](/en/hotels/marsenses-natura-olea-hotel) [Natura Project](/en/hotels/marsenses-natura-olea-hotel/natura-project) [Accessibility](/en/hotels/marsenses-natura-olea-hotel/accessibility) [Rooms](/en/hotels/marsenses-natura-olea-hotel/rooms) [Services](/en/hotels/marsenses-natura-olea-hotel/services) [Gastronomy](/en/hotels/marsenses-natura-olea-hotel/gastronomy) [Experiences](/en/hotels/marsenses-natura-olea-hotel/experiences) [Gallery](/en/hotels/marsenses-natura-olea-hotel/gallery) [How to get there](/en/hotels/marsenses-natura-olea-hotel/location) [FAQs](/en/hotels/marsenses-natura-olea-hotel/faq) ![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) # FAQ Our FAQ's will provide you with useful information for your holiday, whether it's about rates, services or other important aspects, check them out here and solve all your doubts! How can I contact the MarSenses Natura Olea hotel? To reach the hotel staff, please find the details for each department below: **Reception** Email: [rec.naturaolea@marsenses.com](mailto:rec.naturaolea@marsenses.com) Phone: [+34 971 02 22 66](tel:+34 971 02 22 66) Toll-Free #: Not available SMS: Not available **Reservation** Email: [reservas@marsenses.com](mailto:reservas@marsenses.com) Phone: [+34 971 72 26 67](tel:+34971722667) Toll-Free #: Not available SMS: Not available **Concierge** Email: [naturaolea@marsenses.com](mailto:naturaolea@marsenses.com) Phone: [+34 971 02 22 66](tel:+34 971 02 22 66) Toll-Free #: Not available SMS: Not available **Housekeeping** Email: [rec.naturaolea@marsenses.com](mailto:rec.naturaolea@marsenses.com) Phone: [+34 971 02 22 66](tel:+34 971 02 22 66) Toll-Free #: Not available SMS: Not available **Restaurant** Email: [rec.naturaolea@marsenses.com](mailto:rec.naturaolea@marsenses.com) Phone: [+34 971 02 22 66](tel:+34 971 02 22 66) Toll-Free #: Not available SMS: Not available **Maintenance** Email: [sstt.naturaolea@marsenses.com](mailto:sstt.naturaolea@marsenses.com) Phone: [+34 971 02 22 66](tel:+34 971 02 22 66) Toll-Free #: Not available SMS: Not available Is there a restaurant in MarSenses Natura Olea hotel ? Definitely, MarSenses Natura Olea Hotel has 3 restaurants: **Restaurant Restaurant Buffet:** • International, Buffet • Open 7/7. • Open all year. • Opening times:  • from 18:30 to 21:15. • Price range: $$ • Open for hotel residents only. • Reservation is not mandatory. • Kids not accepted. • Wheelchair accessible. • Lunch boxes are not available. • Max capacity: 80 pax. • Pets are not accepted in the restaurant. • Our restaurant doesn’t provide specific equipments for kids & babies • Dress code: • Casual  • For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.  • For Him: T-shirt, jeans, khakis, cargos, polo shirt and sneakers. [Restaurant Restaurant Buffet website](https://qt.im/G8X) **Restaurant Natura Olea Restaurant:** • International, Casual Dining • Open 7/7. • Closed from 01-MAY to 30-APR. • Opening times:  • from 11:00 to 23:30. • Price range: $$$ • Open for hotel residents and visitors. • Reservation is not mandatory. • Kids friendly. • Lunch boxes are not available. • Max capacity: 60 pax. • Pets are not accepted in the restaurant. • Our restaurant offers:  • Kids menu  • High chairs • No dress code is required [Restaurant Natura Olea Restaurant website](https://qt.im/G8X) **Restaurant Pool Bar:** • Mediterranean, Casual Dining • Outdoor • Open 7/7. • Open all year. • Opening times:  • from 12:00 to 17:30. • Price range: $$ • Open for hotel residents and visitors. • Reservation is not mandatory. • Kids not accepted. • Wheelchair accessible. • Lunch boxes are not available. • Max capacity: 25 pax. • Pets are not accepted in the restaurant. • Our restaurant doesn’t provide specific equipments for kids & babies • No dress code is required [Restaurant Pool Bar menu](https://qt.im/3DId) [Restaurant Pool Bar drink list](https://qt.im/3DId) What are MarSenses Natura Olea hotel rate plans? Room only: available. Bed & breakfast: available. Half board: available at Restaurant Buffet (breakfast & dinner). Included: dinner on check-in day, breakfast on check-out day. Not included: soft drinks, domestic alcohol, premium or imported alcohol, breakfast on check-in day, lunch on check-in day, lunch on check-out day, dinner on check-out day. Dinner cannot be swapped for lunch. Full board: not available. All inclusive: not available. Wristbands are not used. Rate plans cannot be booked for part of the stay. The hotel’s standard board basis is Half-Board. On certain occasions, stays on a Bed and Breakfast or Room-Only basis may be available. Check availability here, on our website or by contacting our Call Centre. Do you accept kids at MarSenses Natura Olea hotel ? Our property is adults only. We do not accept guests under the age of 16. Is there a swimming pool at MarSenses Natura Olea hotel ? Have a look at our swimming pools list below: •**Main pool**: - Outdoor - Smoking not allowed - Wheelchair accessible - Wheelchair ramp/lift available - Pets are not allowed in this area - Open from 02-MAY. to 02-NOV. - Non-heated - No age restriction - Size: L:27 M, W:5 M, D: From 100 to 230 CM - Access is free for hotel residents -Access is not free for hotel restaurant customers - Open to public: No - No time limit - Max capacity: 45 pax - Reservation is not mandatory - Shower: Yes - Seawater: No - Chlorine: Yes - Swimming caps: not mandatory - Inflatables: not allowed - Life jacket for kids: No - Burkini: allowed More info [here](https://qt.im/jxY) Have a look at our drinks and cocktails menu [here](https://qt.im/3DId) •**Exclusive Pool**: - Outdoor - Smoking not allowed - Wheelchair not accessible - Wheelchair ramp/lift not available - Pets are not allowed in this area - Open from 02-MAY. to 02-NOV. - Non-heated - No age restriction - Size: L:15 M, W:5 M, D:120 CM - Access is free for hotel residents -Access is not free for hotel restaurant customers - Open to public: No - No time limit - Max capacity: 27 pax - Reservation is not mandatory - Shower: Yes - Seawater: No - Chlorine: Yes - Swimming caps: not mandatory - Inflatables: not allowed - Life jacket for kids: No - Burkini: allowed More info [here](https://qt.im/jxY) Does hotel MarSenses Natura Olea offer private transfer to/from airports or train stations? You can hire a shared or private transfer from the airport to our hotel and vice versa, either one-way or round trip. For more info, click [HERE](https://qt.im/Nxv). Is there a parking at MarSenses Natura Olea hotel ? We are sorry, but we don't have a parking lot. Most of our guests park on the street. It is free 24/7. Unfortunately, we do not have a valet parking service. Electric cars: We don’t have our own charging point for electric vehicles, but there is a public one just 20 metres from the hotel. Bike parking: We do not have a bike parking area on the property. Can I upgrade my meal plan at the hotel MarSenses Natura Olea? Please send an email to: reservas@marsenses.com with the following information:  • Your selected meal plan  • Reservation or accommodation number  • Phone number  • Email address How many rooms are there at MarSenses Natura Olea hotel ? We have 68 rooms. (Room types for maximum 150 pax) **SuperiorApartment**: 28 rooms • **Surface**: 34 to 34 m² • **Max occupancy per room**: 3 adults and 0 children • **Composition**: 1 bedrooms, 1 living-room, 1 bathroom with WC • **Equipment**: 2 single beds and 1 sofa bed , TV **In room smoking is not allowed** **The Humane Room**: 1 rooms • **Surface**: 34 to 34 m² • **Max occupancy per room**: 3 adults and 0 children • **Composition**: 1 bedrooms, 1 living-room, 1 bathroom with WC • **Equipment**: 1 king size bed and 1 sofa bed , TV **In room smoking is not allowed** **Superior Apartment Pool View**: 23 rooms • **Surface**: 34 to 34 m² • **Max occupancy per room**: 3 adults and 0 children • **Composition**: 1 bedrooms, 1 living-room, 1 bathroom with WC • **Equipment**: 1 queen size bed **or** 2 single beds and 1 sofa bed , TV **In room smoking is not allowed** **Superior Apartment Pool Access**: 8 rooms • **Surface**: 34 to 34 m² • **Max occupancy per room**: 3 adults and 0 children • **Composition**: 1 bedrooms, 1 living-room, 1 bathroom with WC • **Equipment**: 1 queen size bed **or** 2 sofa beds and 1 sofa bed , TV **In room smoking is not allowed** **SwimUp Superior Apartment**: 4 rooms • **Surface**: 34 to 34 m² • **Max occupancy per room**: 3 adults and 0 children • **Composition**: 1 bedrooms, 1 living-room, 1 bathroom with WC • **Equipment**: 1 queen size bed **or** 2 sofa beds and 1 sofa bed , TV **In room smoking is not allowed** **2 Bedroom Apartment with private garden**: 2 rooms • **Surface**: 68 to 68 m² • **Max occupancy per room**: 5 adults and 0 children • **Composition**: 2 bedrooms, 1 living-room, 2 bathroom with WC • **Equipment**: 1 queen size bed and 2 single beds and 1 sofa bed , TV **In room smoking is not allowed** **2 Bedroom Apartment**: 2 rooms • **Surface**: 68 to 68 m² • **Max occupancy per room**: 5 adults and 0 children • **Composition**: 2 bedrooms, 1 living-room, 2 bathroom with WC • **Equipment**: TV **In room smoking is not allowed** How can I modify my booking with the MarSenses Natura Olea hotel? If you wish to modify your booking, please click on the shopping cart at the top right hand side [here](https://qt.im/2We.) If you have any problems, please contact us at reservas@marsenses.com or call +34 971 722 667. How can I provide feedback about my stay at the hotel MarSenses Natura Olea? To submit your feedback, please send an email to: hola@marsenses.com with the following information, we will get back to you as soon as possible:  • Reservation or accommodation number (if you have one)  • Request  • Email address  • Phone number Can I book a table in the restaurant of the MarSenses Natura Olea hotel? **• Restaurant Buffet:** No reservations are allowed at this restaurant. **• Natura Olea Restaurant:** For more information about restaurant reservation, click [HERE](https://qt.im/3DOZ). What time is the check in at MarSenses Natura Olea hotel ? Check-in starts at 15:00. However, if you arrive early, we will try to give you the room key as soon as it is ready. So that you can enjoy your vacation as soon as you arrive, we can store your luggage in our luggage room. What size are the beds at the MarSenses Natura Olea hotel ? SuperiorApartment rooms have 2 single beds(90x190cm) and 1 sofa bed(150x190cm) The Humane Room rooms have 1 king size bed(200x20cm) and 1 sofa bed(150x190cm) Superior Apartment Pool View rooms have 1 queen size bed(180x190cm) or 2 single beds(90x190cm) and 1 sofa bed(150x190cm) Superior Apartment Pool Access rooms have 1 queen size bed(180x190cm) or 2 sofa beds(150x190cm) and 1 sofa bed(150x190cm) SwimUp Superior Apartment rooms have 1 queen size bed(180x190cm) or 2 sofa beds(150x190cm) and 1 sofa bed(150x190cm) 2 Bedroom Apartment with private garden rooms have 1 queen size bed(180x190cm) and 2 single beds(90x190cm) and 1 sofa bed(150x190cm) Bed guards for children are not available. Mattresses:   • Mattress type: Innerspring. Pillows:   • Pillow type: Synthetic. Can MarSenses Natura Olea hotel arrange special requests like wine, birthday cake, flowers, decoration, etc. ? We are able to accommodate special requests The following items are available: - Champagne - Fruit basket - Chocolate - Cake - Birthday cake - Flowers - Balloons - Decoration - Wedding night Can I make a private transfer reservation to/from the MarSenses Natura Olea hotel? You can book a transfer from the airport to the hotel and vice versa, either one-way or round trip. Check options and prices here: [here](https://qt.im/Nxv) Do rooms at MarSenses Natura Olea hotel include a welcome tray, coffee machine or kettle? See our welcome tray options below: **All accommodations:** • **For Free**: Coffee machine, Coffee pods, Instant coffee, Purified water, Kettle, Tea bags, Milk powder, Sugar • **Not available**: Nescafé, Mineral water • Welcome tray refill: supplied on arrival only What is supplied in the bathrooms at MarSenses Natura Olea hotel ? **All of our bathrooms are equipped with:** Hair dryer, towels, soap, shower gel, shampoo, hair conditioner and magnifying mirror **Upon request:** **• With a refundable deposit:** Beach towels 10 EUR Pool towels 10 EUR **Not available:** Bathrobe, bedroom slippers, cotton swabs, toothbrush, toothpaste, shower cap, shaving kit, hairbrush and bidet Can I make a special request for my stay at the MarSenses Natura Olea hotel ? To make a special request reservation, please send an email to: hola@marsenses.com and naturaolea@marsenses.com with the following information:  • Desired date  • Special request (please explain in few words your requirements)  • Reservation or accommodation number  • Email address  • Phone number Can I make a swimming pool reservation at the MarSenses Natura Olea hotel? **• Main pool:** No reservation is needed for the main pool.. **• L-Shaped Pool:** This pool is exclusive for guests in Swim Up and Pool Access Superior Apartments.. ![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) Contact MarSenses Hotels & Homes Gremi Forners 8, 1º, Pt 13; 07009. Polígono de Son Castelló. Palma de Mallorca [hola@marsenses.com](mailto:hola@marsenses.com) [Call Center: +34 971 72 26 67](tel:+34971722667) [Hotel + Flight: +34 822 030 011](tel:+34822030011) [Head quarters: +34 971 722 669](tel:+34971722669) ![award best place to work 2025](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=) Accommodation * [MarSenses Paradise Club Hotel \*\*\*\* Carrer Circumval·lació, 313, 07769 Cala en Bosc, Illes Balears](/en/hotels/marsenses-paradise-club-hotel) * [MarSenses Puerto Pollensa Hotel & Spa \*\*\*\* +18 Carrer de Formentor, 73, 07470 Pollença, Illes Balears](/en/hotels/marsenses-puerto-pollensa-hotel-spa) * [MarSenses Ferrera Blanca Hotel Family \*\*\*\* Carrer sa Partió, 1, 07669 Cala D'or, Illes Balears](/en/hotels/marsenses-ferrera-blanca-hotel-family) * [MarSenses Ferrera Blanca Hotel Adults Only \*\*\*\* +18 Carrer sa Partió, 1, 07669 Cala D'or, Illes Balears](/en/hotels/marsenses-ferrera-blanca-hotel-adults-only) * [MarSenses Natura Olea Hotel \*\*\*\* +16 Carrer des Forn 29, 07669 Cala Ferrera, Cala d’Or, Illes Balears](/en/hotels/marsenses-natura-olea-hotel) * [MarSenses Rosa del Mar Hotel & Spa \*\*\*\* Av. de Cas Saboners, 3, 07181 Palmanova, Illes Balears](/en/hotels/marsenses-rosa-del-mar-hotel-spa) * [Cas Metge Matas Villa by MarSenses Camí Coanegra, 07320 Santa Maria del Camí, Illes Balears](/en/hotels/cas-metge-matas-villa-by-marsenses) Follow us * [MarSenses Corporate](https://www.marsensescorporate.com/en "Opens in a new tab") * [FAQ](/en/faq) * [Care by MarSenses](/en/care) * [Professionals](https://pro.marsenses.com/ "Opens in a new tab") * [Work at MarSenses](https://trabajo.marsenses.com/ "Opens in a new tab") * [Blog](https://blog.marsenses.com/ "Opens in a new tab") * [Transfers and Activities](https://triggle.app/51GVQuNt "Opens in a new tab") * [Contact](/en/corporate/contact) * [Insurance](/en/corporate/insurance) * [Whistleblowing Channel](https://marsenses.canaldenunciasanonimas.com/home "Opens in a new tab") * [Sitemap](/en/site-map) * [Legal Notice](/en/data-protection#legal-notice) * [Data Protection](/en/data-protection#data-protection) * [Booking Conditions](/en/data-protection#reservation-conditions) * [Cookies Policy](/en/data-protection#cookies-policy) * [Accessibility statement](/en/accessibility/accessibility-statement) Made with by [![](data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=)](https://www.hotetec.com/)