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Faq

Our FAQ's will provide you with useful information for your holiday, whether it's about rates, services or other important aspects, check them out here and solve all your doubts!

Check in starts at 15:00 (Reception closes at 22:00). However, if you arrive early, we will try to give you the room key as soon as it is ready.
So that you can enjoy your vacation as soon as you arrive, we can store your luggage in our luggage room.
We have 70 rooms.
(Max 150 Pax)
• 33 Apartment of 40 m² with a capacity of up to 4 guest(s).
• 15 Apartment Pool View of 40 m² with a capacity of up to 4 guest(s).
• 12 Superior Apartment Pool View of 40 m² with a capacity of up to 4 guest(s).
• 4 Superior Apartment Pool Access of 40 m² with a capacity of up to 4 guest(s).
• 4 SwimUp Superior Apartment of 40 m² with a capacity of up to 4 guest(s).
• 2 2 Bedroom Apartment with private garden of 75 m² with a capacity of up to 6 guest(s).
• Main amenities: mini bar, TV, air conditionner, non smoking.
Have a look at our swimming pools list below:
Main pool:
- Outdoor
- Smoking not allowed/ Wheelchair not accessible/ Wheelchair ramp/lift not available
- Open all year
- Non-heated
- No age restriction
- Size: L:20 M, W:5 M and D:140 CM
- Access is free for our guests
- Open to public: No
- No time limit
- Max capacity: 100 pax
- Reservation is not mandatory
- Seawater: No
- Chlorine: Yes
- Swimming caps: not mandatory
- Inflatables: not allowed
- Burkini: not allowed
L-Shaped Pool:
- Outdoor
- Smoking not allowed/ Wheelchair not accessible/ Wheelchair ramp/lift not available
- Open all year
- Non-heated
- No age restriction
- Size: L:15 M, W:4 M and D:140 CM
- Access is free for our guests
- Open to public: No
- No time limit
- Max capacity: 60 pax
- Reservation is not mandatory
- Seawater: No
- Chlorine: Yes
- Swimming caps: not mandatory
- Inflatables: not allowed
- Burkini: not allowed
The front desk is open from 08:00 to 22:00
To view photos of the establishment, please click on this LINK.
Definitely, MarSenses Natura Olea has a restaurant:


• Restaurant Natura Olea Restaurant:
 • International, Casual Dining
 • Open 7/7.
 • Closed from 03/11 to 01/05.
• Opening times:
 • from 07:00 to 23:30.
 • Price range: $$
• Open for guests and visitors.
• Lunch boxes are not available.
• Max capacity: 60 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
 • Kids menu
 • High chairs
• No dress code is required
The hotel does not have a parking space for vehicles. However, in the vicinity of the hotel, there are usually no problems with parking space as it is located in a low-traffic area. Parking is free of charge.
We are sorry but there is no lift.
Our property has 5 floors.
Apartment: Any floor
Apartment Pool View: Any floor
Superior Apartment Pool View: Any floor
Superior Apartment Pool Access: Lower floors
SwimUp Superior Apartment: Ground floor
2 Bedroom Apartment with private garden: Ground floor
All rooms have a kitchen area equipped with the following amenities: microwave, refrigerator, freezer, sink, plates, glasses, cutlery, dishes, dishcloths, frying pan and saucepan.
At MarSenses Natura Olea we offer 2 rates :
-Room Only
- Bed and Breakfast Inclusive

Upgrade to TI Premium when booking directly on marsenses.com
Departure must be before 12:00. If you book through our website, you can request a late check-out free of charge subject to availability.
If you have booked through a third party, please contact us for availability and prices.
Children are welcome.
Children up to 2 years old can stay with their parents for free.
Kids price applies for children:
•between 3 and 12 years old (50% of adult price).
Adult rate applies from 13 years old.
Our prices for adults and kids vary based on seasonality. Please request a price simulation to see the best price available for your dates.
We don't offer a kids club.
We are sorry, but we don't have a fun zone.
Children under the age of 18 must always be accompanied by their family or legal guardians.
Please email us for more details: hola@marsenses.com.
Breakfast is served daily from 07:00 to 12:00.
The breakfast is served in Natura Olea Restaurant.

We cannot serve breakfast in room.
Available for free:
• Bathroom towels
changed every 3 days
With a deposit:
• Pool towels 10 EUR per item
Pickup: Reception
Opening dates:
- Puerto Pollensa, Ferrera Blanca Family and Rosa del Mar: March 22 to November 2.
- Ferrera Blanca Adults Only: April 19 to November 2.
- Paradise Club: April 26 to November 2.
- Natura Olea: May 2 to November 2.
We are able to accommodate special requests
The following items are available:
- Champagne
- Fruit basket
- Chocolate
- Cake
- Birthday cake
- Flowers
- Balloons
- Decoration
- Wedding night
All of our bathrooms are equipped with:
Hair dryer, towels, soap, shower gel, shampoo, hair conditioner and cotton swabs
Not available:
Bathrobe, bedroom slippers, toothbrush, toothpaste, shower cap, shaving kit, hairbrush, magnifying mirror, bidet, beach towels and pool towels
For more information about private transfer reservation, click HERE .
Our resort is part of MarSenses Hotels & Homes.
- Star rating: 4 stars.
- Service category: Upscale.
More info here
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Contact

Gremi Forners 8, 1º, Pt 13; 07009.
Polígono de Son Castelló. Palma de Mallorca