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Faq

Our FAQ's will provide you with useful information for your holiday, whether it's about rates, services or other important aspects, check them out here and solve all your doubts!

Yes, the property is wheelchair friendly.
We offer 5 fully accessible room(s).
Our wheelchair-accessible accommodations are equipped with a roll-in shower.
At the end of the reservation form, there will be a “special request” box. Let us know that you require wheelchair accessible room and we will take care of the rest.
This hotel is for Adults Only. if you travel with kids under 18, book at MarSenses Ferrera Blanca Family Hotel.
At MarSenses Ferrera Blanca Adulst Only we only offer 2rates :
- Bed and Breakfast
-Half board

Upgrade to TI Premium when booking on marsenses.com
Our resort is part of MarSenses Hotels & Homes.
- Star rating: 4 stars.
- Service category: Upscale.
More info here
The flexible package includes travel assistance insurance.
Cancellation is free of charge up to 5 days before the day of check-in.
Between 4 days and 24 hours before check-in, cancellation will be charged 50% of the reservation value.
Cancellation with less than 24 hours notice or non-arrival at the hotel (No Show) has a penalty of 75% of the reservation.
We do not have a loyalty program but we offer special attentions and exclusive discounts to returning guests.
If you are a returning guest and do not have your discount code, please send an email to reservas@marsenses.com or call to +34 971 722 667.
If you are a returning guest and you have a promo code please click on use my own code to benefit with a discount while you are booking your room
These are the advantages of booking direct with us:
• Best Price Guarantee
• Free Safe
• Late Check Out (on request)
• Courtesy water bottle
• Free Wifi
• Early Check In (on request)
• Cancellation Insurance
• Assistance during stay insurance
We are open from 2 May to 2 November.
No renovations have taken place or are planned in the near future.
Depending on the rate you select, payment will either be upon reservation or check-in.
At check-in, you will need a valid credit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.

We accept the following payment methods:
• Visa
• MasterCard
• American Express
• Bank transfer

We accept cash payments at the front desk.
All means of payment not listed above are considered unacceptable.
• You need a valid credit card as a guarantee to book your stay online. If you do not have a credit card, please get in touch with us.
• We do not require a security deposit. Please note that if you have chosen the prepaid option, you will be required to pay the total amount in advance.
• We do not accept installment payments.
• We do not accept payments made for someone else.
Tipping policy
• Our standard prices include service tax.
• Tipping is customary.
• Tipping is optional.
• Suggested tipping: 10%
• Tips are in cash only.
We offer a 10% discount to travel agencies. You can register in our Area for Professionals. Go to the My Booking section of our website or click here: here

If you are not registered, you can do it here: here
We are able to offer you various special offers.
To have a look at our special offers, click HERE.
In the Balearic Islands there is a Sustainable Tourism Tax that is not included in the price of the room. According to the current regulations, it must be charged at the hotel on the day of arrival and the cost varies according to length of your stay, age and season. You can check the rates at the following link: here
Please send an email to: reservas@marsenses.com with the following information:
 • Your selected meal plan
 • Reservation or accommodation number
 • Phone number
 • Email address
The Check-in starts at 15:00 (3 PM). In any case, if you arrive in advance, we will try to give you the room key as soon as it is ready.
To be able to enjoy your vacation as soon as you arrive, we can store your belongings in our luggage room.
You can request early check-in at the front desk. Subject to availability.
You can request late check-out at the front desk. Subject to availability
You can request late check-out at the front desk. Subject to availability
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Contact

Gremi Forners 8, 1º, Pt 13; 07009.
Polígono de Son Castelló. Palma de Mallorca