LEGAL NOTICE
In compliance with Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, we hereby inform you of the following information:
Owner of this site:
MAR SENSES, S.L. (en adelante, MAR SENSES)
C/ Gremi Forners, 8-1º-Pt.13 (Pol. Ind. Son Castelló) de Palma (07009) Balears
CIF: B-01773373
Telf.: + 34 971 722 667
e-mail: hola@marsenses.com
Palma Mercantile Register Volume: 2869, Folio: 181, Page: PM89602, Inscrip. 1.
The use of the content and/or services of the portal by the user implies express acceptance of the following conditions:
Conditions of use of the portal
MAR SENSES reserves the right to make modifications to the content of this portal without prior notice, as well as to its configuration and presentation. This portal may contain links to external pages, and MAR SENSES is not responsible for the content of these external pages or any other aspect related to them.
The texts, images, logos and other contents included in this portal are the property of MAR SENSES. The transmission, distribution, reproduction or storage, in whole or in part, is prohibited, except with the prior consent of MAR SENSES, and except where otherwise indicated.
In order to install or use any software that is available for downloading from this portal, the terms of the license agreement, if any, that accompanies or is included in the software must be accepted beforehand. MAR SENSES shall not be held responsible for any possible damage that may occur due to the use of non-updated versions of browsers, or for the consequences that may arise from the malfunction of the browser, whether due to inadequate configuration, the presence of computer viruses or any other cause beyond the control of MAR SENSES.
Protection of personal data
In compliance with Organic Law 3/2018, of 5 December, on the Protection of Personal Data and the guarantee of digital rights, MAR SENSES informs you that the personal data that you provide when filling in any registration, application or consultation form that appears on this website, will be processed and collected in a data processing system (called "WEB USERS") for which MAR SENSES is responsible.
To exercise your rights of access, rectification, opposition, suppression, portability and limitation to the processing of your personal data, under the terms and conditions provided for in the current legislation on data protection, you can write to MAR SENSES, C/ Gremi Forners, 8-1º-Pt.13 (Pol. Ind. Son Castelló) de Palma (07009) Balears.
The collection of your personal data is carried out with the main purpose of being able to offer and provide you with the services offered on this website.
MAR SENSES will use the personal data provided by you exclusively for the purposes indicated.
We do not share the information provided with third parties unless required by law or legal procedures, except in the case mentioned below, and in no case do we sell this type of information.
The only case in which we transfer your contact details to the association GREC Mallorca (Grup d'Educadors de Carrer i Treball amb Menors) is when you book The Humane Room at the MarSenses Natura Olea Hotel. In this case, the sole purpose of the transfer is so that the Association can thank you directly for the contribution of the net amount (excluding taxes) of your booking and to ensure that Mar Senses S.L. has received this amount.
MAR SENSES informs you that it has implemented the necessary technical and organizational security measures to guarantee the security of your personal data and prevent its alteration, loss, processing and/or unauthorized access, in accordance with the provisions of Organic Law 3/2018, of 5 December, on the Protection of Personal Data and the guarantee of digital rights.
Applicable legislation and jurisdiction
This Legal Notice is governed in each and every one of its aspects by Spanish law, and the Courts and Tribunals of Palma shall be competent to resolve any conflict arising from or related to the use of this portal.
Version 3.0 – May 2021
Personal Data Protection Policy
Because privacy is important to us, here you will find the documents regarding data protection currently in force.
The owner of the website and responsible for the treatment, MAR SENSES, S.L. (hereinafter, MAR SENSES), with address at C/ Gremi Forners, 8-1º-Pt.13 (Pol. Ind. Son Castelló) in Palma (07009) Balears and CIF: B-01773373, is the owner of the Portal and makes it available to Internet users in order to provide information about the services provided by MAR SENSES, as well as to allow the provision of services through the Portal.
Contact details
- Contact telephone number: + 34 971 722 667
- Email: hola@marsenses.com
For any management or request regarding privacy, users may contact MAR SENSES via the email address indicated above.
1.- Purpose – For what purposes do we process your data?
MAR SENSES informs the User of the existence of a personal data processing activity (called “WEB USERS”) created with the data obtained on the website, under its responsibility.
This processing has been created for the purpose of providing information about the services offered through the Portal, as well as attending to and managing queries made by users through this channel.
Data retention periods:
- In the case of queries: Once the query has been answered, during the current year.
- In the case of contracting services: For the duration of the contractual relationship.
2.- Legitimation – What is the legal basis for processing your data?
The legal basis for the processing of users' personal data is the consent of the data subject.
The prospective offer of services is also based on the consent requested from the user, and the withdrawal of such consent does not condition the execution of other purposes.
Users are not obliged to provide personal data; however, failure to provide the minimum required data will prevent them from carrying out online operations such as submitting queries, contacting us, leaving comments, participating, or accessing certain sections of the website.
Users may revoke their consent at any time through the procedure established for this purpose, without affecting the lawfulness of processing carried out prior to withdrawal.
3.- Recipients – To whom will your data be communicated?
The data collected through the website forms will not be transferred to third parties, except to companies acting as data processors, which will process the data strictly in accordance with MAR SENSES’ instructions and only within the European Union for the purposes indicated above.
Insurance services: By contracting our services, you accept the transfer of your personal data to FLEXMYROOM INSURETECH, S.L., domiciled in Benidorm (03503 - Alicante), Calle Gerona, 13, Local CA 18, CIF: B42687616, for the sole purpose of enabling you to benefit from the insurance services offered. This entity will cancel your personal data once the service has ended and the legally established deadlines have been met. You may exercise your rights at: datos@flexmyroom.com.
The Humane Room booking: When booking The Humane Room at MarSenses Natura Olea Hotel, you accept the transfer of your personal data to GREC Mallorca (Grup d'Educadors de Carrer i Treball amb Menors) for the sole purpose of enabling the Association to thank you directly for your contribution and verify receipt of the corresponding amount. You may exercise your rights at: protecciodades@grecmallorca.org.
4.- Rights – What are your rights?
Users are guaranteed the rights established in current Personal Data Protection legislation.
- Right to obtain confirmation as to whether MAR SENSES processes personal data concerning them.
- Right of access to personal data.
- Right to rectification of inaccurate data.
- Right to deletion, opposition or limitation when the data is no longer necessary.
- Right to data portability.
- Right to oppose processing unless there are legitimate and compelling reasons.
- Right to request limitation of processing when legal requirements are met.
MAR SENSES has implemented the necessary technical and organisational security measures to ensure the protection of personal data in accordance with Regulation (EU) 2016/679 (GDPR) and Organic Law 3/2018.
Users may lodge a complaint with the Spanish Data Protection Agency if they consider that their rights have not been properly addressed:
https://sedeagpd.gob.es/sede-electronica-web/vistas/infoSede/tramitesCiudadano.jsf
5.- Commercial Communications
MAR SENSES may send commercial communications by any means in compliance with applicable data protection legislation.
For communications sent by email or equivalent means, user consent will be duly obtained in accordance with Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce.
Users may revoke consent to receive commercial communications at any time by notifying MAR SENSES at: hola@marsenses.com.
Privacy Policy – Agencies
Please read this privacy policy carefully. You will find important information about the processing of your personal data and your rights under the current regulations on this subject.
This policy is posted on our website and applies to travel agencies who wish to collaborate with us under the terms specified herein.
In general, the fields on our forms that are marked as mandatory must be completed in order to process your requests.
Who is responsible for processing your data?
Mar Senses, S.L.
Gremi Forners, 8, 1º Pt 13. 07009 - Palma de Mallorca (Spain)
What personal data do we obtain?
The data we process is obtained from:
- The forms you complete in order to sign up as an agency in our partnership programme.
- Information provided during the programme development.
All data is provided either directly by you or by third parties who process requests on your behalf, for example, the travel agency that has booked your stay.
The categories of data we typically process include:
- Identifying data.
- Contact details, postal and email addresses.
- Financial and transaction data.
- Data related to and generated by the booking.
For what purposes will we process your data?
Your data will be processed in order to manage the partnership programme, the bookings made with us and to comply with our legal obligations.
Who can we share your data with?
We will only communicate your data under legal obligation or when necessary for the provision of the requested services.
For example, if a booking includes ancillary services provided by third-party suppliers, or if an availability request affects such services, the personal data necessary to process the booking or request will be communicated to the relevant suppliers solely for that purpose.
Under current legislation on security protection, we are obliged to communicate information about your stay to national law enforcement authorities.
Legal basis for processing
The legal basis for processing your data is the execution of the partnership agreement and bookings for the clients of the partner agency, as well as compliance with our legal obligations, in particular:
- Law 8/2012 of 19 July, on Tourism in the Balearic Islands and other applicable tourism regulations.
- Organic Law 4/2015 of 30 March, on Citizens’ Security and its implementing regulations.
- Applicable accounting and tax regulations.
How long will we retain your data?
Your data will be retained for the duration of your relationship with us and, in any case, for the time periods established by applicable legal provisions and the time necessary to address potential liabilities arising from processing.
We will delete your data when it is no longer necessary or relevant for the purposes for which it was collected.
Regarding bookings made by your agency’s clients, we inform you that, in accordance with applicable regulations, we retain traveller registration records for three years from the date of the last registration sheet included therein.
What are your rights?
You have the right to obtain confirmation as to whether or not we are processing your personal data and, if so, to access it.
You may request the rectification of inaccurate data or the completion of incomplete data, as well as request deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
In certain circumstances, you may request the restriction of the processing of your data. In such cases, we will only process the data for the establishment, exercise or defence of legal claims or for the protection of the rights of others.
Under certain conditions and for reasons related to your particular situation, you may object to the processing of your data. In such case, we will cease processing unless there are compelling legitimate grounds that override your interests, rights and freedoms, or for the establishment, exercise or defence of legal claims.
Under certain conditions, you may also request the portability of your data so that it is transmitted to another data controller.
To exercise your rights, you must submit a request accompanied by a copy of your national identity document or another valid identification document, by post or email, to the addresses listed in the section “Who is responsible for processing your data?”.
You may obtain further information about your rights and how to exercise them on the website of the Spanish Data Protection Agency:
http://www.agpd.es
Conditions of Reservation
This document aims to inform you about the general conditions applicable to the booking process through the MAR SENSES website (hereinafter, “the Website”).
On the Website, you will find information about room availability, rates, and services offered by Mar Senses S.L.'s hotels.
Reservations made through the Website are formalized directly between the user and the hotel's operating company chosen by the user. Mar Senses, S.L., as the administrator of the online reservation center, is not part of the legal relationship established between the user and the hotel.
Making reservations implies the full and unconditional acceptance of the Legal Notice, Privacy Policy, and these General Conditions in their latest version. We recommend reading these conditions before making your reservation, as the Website reserves the right to modify them at any time.
Legal Regulation
These General Conditions are subject to the provisions of:
- Law 7/1998, of April 13, on General Conditions of Contracting.
- Royal Legislative Decree 1/2007, of November 16, approving the revised text of the General Law for the Defense of Consumers and Users and other complementary laws.
- Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce.
- Applicable tourism regulations.
- Subsidiarily, the Civil Code and the Commercial Code.
Clauses
1) Declarations
- a) The user declares to be of legal age and to have full legal capacity to formalize the reservation, stating that they understand and accept all the conditions on the Website.
- b) The data provided when formalizing the reservation is true, complete, and accurate.
- c) Confirmation of the requested reservation, especially the indicated dates, number of rooms, number of persons, accommodation, and chosen board basis.
- d) According to Mar Senses S.L.'s internal regulations, pets not explicitly authorized by current legislation or the company are not allowed.
2) Website Access
The user is responsible for accessing this Website and for the proper use of its contents and services.
3) Contracting of Products and Services through the Website
- 3.1. Reservations include the detailed services according to the conditions stipulated on the reservation page.
- 3.2. Accommodation providers are responsible for complying with obligations arising from current regulations and the specific terms and conditions of sale of each contracted product or service.
- 3.3. These General Conditions must be accepted before formalizing the reservation. The contract may be validly formalized in any of the languages available on the Website.
4) Reservation Formalization Process
- 1. Availability search: selection of dates, number of people, and rooms.
- 2. Choice of board basis, room type, and rate.
- 3. Reservation summary, collection of customer data, and, where applicable, payment via virtual POS.
- 4. Reservation confirmation: once completed, emails and system logs will be archived. The customer will receive confirmation by email, including a booking reference number (locator).
5) Price and Payment
- 5.1. The conditions, price, and payment terms are expressly determined in the rate conditions displayed at the time of booking.
- 5.2. Promotions and offers are valid only while they remain accessible on the Website.
- 5.3. Prices indicated are Public Sale Prices and include VAT. All transactions are processed in EUROS, regardless of the customer’s origin.
- 5.4. Reservations will be definitively confirmed 72 hours after the first confirmation via the Website and email. This period ensures there are no availability or pricing errors. If no discrepancies are detected, the reservation will be considered confirmed. If discrepancies arise, the reservation may be canceled and the user will be contacted.
6) Cancellation, Modification and No-Shows
- 6.1. Conditions will depend on the rate selected by the customer.
- 6.2. All applicable charges will be made to the credit card provided during the reservation process. By completing the reservation, you expressly authorize these charges to cover applicable penalties for cancellations or no-shows.
7) Notifications
All notifications, requirements, requests, and communications between the parties related to these General Conditions must be made by email or through the contact form available on the Website.
8) Nullity of Clauses
If one or more clauses of these General Conditions are declared null or ineffective, this shall affect only the specific provision concerned, while the remaining clauses shall remain fully valid.
Any modification or cancellation of a reservation must be managed through the Website using the link provided in the confirmation email or must receive written confirmation from the hotel to be valid.
9) Acceptance
The request and formalization of a reservation necessarily imply the express acceptance of these General Conditions, considered an integral part of the reservation and supplemented by the applicable rate conditions and specific legislation.
10) Applicable Law and Jurisdiction
This contract shall be governed by Spanish law. For any dispute regarding its validity, execution, compliance, or termination, the parties expressly submit to the jurisdiction of the Courts and Tribunals of Palma (Mallorca, Spain).